Boston Tech Jobs and Startup Jobs

8

Customer Support Specialist

Lose It!
Greater Boston Area
10 hours ago
+32
Mastery of product knowledge for entire Lose It! family of products (iOS app, Android app, Challenges app, embodyDNA). Delivering accurate and timely responses to customers over multiple channels (email, chat, App Store reviews). Clearly identifying, reproducing and logging bugs / product oversights. Detecting trends in customer issues and escalating appropriately. Updating processes and workflows in Zendesk using automations, triggers and macros. Guiding junior members of the team in their approach to customer care. Identifying opportunities for improvement, both for our team and our processes and the Lose It! suite of products.

Operations Support Engineer

DraftKings
Greater Boston Area
21 hours ago
+46
DraftKings is growing quickly and we’re looking for an Operations Support Engineer to help our growing engineering team in the operational support of existing and new software systems. This position represents a ground floor opportunity to become an integral part of our technology team. You will be responsible for the day to day support for all the technologies and processes for your team, enabling the successful operation of the business. This position will play an integral role in improving, expanding, and maintaining our software and infrastructure. The OSE works closely with other departments, particularly in engineering and customer experience, to address issues in production and operational development requests. You will also be the subject matter expert for monitoring your team’s services, ensuring continuous stability, high quality and the timely provision of the team’s deliverables. This is a high impact role, responsible for ensuring best-in-class operational support for our software.

Internal Controls Manager, Technology

Lead Data Engineer, Platform Development

Data Engineer

Data Science Engineering Manager

Executive Assistant

Desktop Support Manager

Load 3 more jobs7 jobs at DraftKings

Web Analytics Developer

ASICS Digital
Greater Boston Area
3 days ago
+44
Work with different(marketing, analytics, development) teams across the organization and tackle pixel/tag implementation requests in an efficient way within a tag manager (TealiumIQ). Use browser web debugging tools to perform tag validation and QA. Perform Tagging audits/data integrity checks on a regular basis to have better control over the tags deployed across the sites. Document and maintain a copy of tagging requests from the different teams. Use mobile proxy tools like Charles/Fiddler to validate analytics tagging across mobile applications and mobile web tagging. Collaborate with different vendors(marketing, social media, affiliates, etc.) to understand different analytics implementation techniques and suggest implementation best practices based on well defined organization standards.

Strategy Associate

Dispatch
Greater Boston Area
3 days ago
+48
Prepare Board of Directors presentations and other investor relations materials.  Support Dispatch executive team on strategy development exercises, including market sizing, customer segmentation, etc.  Build financial models related to major enterprise deals to analyze pricing models, contract economics, etc.  Support Dispatch CFO and work with the broader Dispatch Finance & Accounting team in building revenue forecasts, budgets and analyzing monthly financial performance.  Partner with the full Dispatch leadership team across Product, Engineering, Sales, Marketing, Customer Service, & Operations to provide analytical rigor and thought partnership. Provide ad-hoc reporting and business intelligence support. 

Supervisor, Support Services

Wellframe
Greater Boston Area
1 week ago
+34
The Services Manager will support daily operations and help to drive effectiveness and efficiency of the Services team, which is part of Client Delivery under Client Strategy & Operations. The Services team supports Wellframe-provided services for client staff, user support and app engagement. This individual will ensure nothing short of exemplary support and the most accurate information is provided consistently to end users in accordance with established policies and procedures. In addition, they will partner closely with internal teams to provide real-time insights that will allow for the optimization of service delivery and product improvements. The Services Manager will report directly to the Senior Manager, Services. 

IT Business Analyst - App Support

Encore Boston Harbor
Greater Boston Area
1 week ago
ABOUT ENCORE BOSTON HARBOR Encore Boston Harbor is a luxury global destination gaming resort that features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.6 billion, it is the largest private single-phase development in the history of the Commonwealth.  Situated on the waterfront along the Mystic

Game Director

Demiurge Studios
Cambridge
2 weeks ago
Demiurge is seeking an experienced and energetic Game Director to lead our next project! A Game Director at Demiurge becomes the "CEO of the Game", managing the creation of one or more of our games. You lead and inspire a talented development team through all phases of product growth. You are the primary vision holder for the title, setting guidelines that empower your team to make compelling videogames. You have vast experience and are able to share that knowledge with others.

Data Analyst

Lose It!
Greater Boston Area
3 months ago
+25
We are looking for an analyst to help drive business growth. You will be a key member of the Data team working alongside statisticians, physicists, chemists, and biochemists leveraging statistical models, machine learning, and high performance computing. Your responsibilities will include driving key business decisions through reporting and visualization as well as experiment analysis and forecasting. You'll work with large datasets concerning a variety of user behaviors and help us to create a continuously improving product for our users.

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