Boston Tech Jobs and Startup Jobs

23

Customer Success Representative

edX
Cambridge
1 day ago
+39
Triages and manage new and existing customer requests through Zendesk ticketing system. Develops deep understanding of edX course catalog to assist with catalog curation requests. Supports onboarding new customers onto the edX platform. Supports sales and account management through the procurement process and catalog curation. Identifies and synthesizes local market trends, based on customer and stakeholder interactions and feedback. Thinks creatively and systematically to help improve operational processes.

Client Operations Manager

Wellframe
Greater Boston Area
2 days ago
+34
We are looking for a talented Client Operations Manager to join Wellframe’s Client Delivery team. This is position focuses on supporting our health plan, provider and partner clients during the implementation of the Wellframe platform and throughout the client life cycle. The Client Operations Manager is the primary point of contact for assigned clients, working within a multidisciplinary, team-based client delivery model, owning the program management, ongoing day-to-day operations, and assist in defining and executing account management strategy and corresponding relationships for 3-5 client accounts on average.

User Support Associate

Wellframe
Greater Boston Area
2 days ago
+34
We are looking for a User Support Associate to join our growing Support Services team, helping Wellframe to provide outstanding service to our customers by answering questions, assisting with user onboarding, handling issues, and troubleshooting problems with our products and services. In addition of assisting our users, the User Support Associate also acts as a subject matter expert and liaison with internal teams to optimize service delivery, internal processes, and product improvements. 

Business Intelligence Analyst, Customer Experience

Drizly
Greater Boston Area
5 days ago
+33
We are looking for someone to build the future of customer and retailer experience at Drizly. This person will support and optimize existing customer service processes, as well as collaborate on the future product roadmap. This role will be responsible for covering the entirety of pre- and post-order issues that can occur on Drizly, from inventory stockouts, internal or technical Drizly mistakes, customer issues, and store/courier errors. They will incorporate diverse 3rd party data sets (Zendesk, Humanity, Zenefits) with Drizly internal data.

Senior Client Partner

Wellframe
Greater Boston Area
5 days ago
+34
We are looking for a Senior Client Partner to join our Client Engagement team, to help us to cultivate partnerships with our clients striving to maximize the impact of Wellframe’s digital health management solutions. Reporting into the VP, Client Engagement, you will build and maintain executive level relationships. With an expectation of independent work and overall responsibility for accounts, you will collaborate and deliver services with teams and cross-functional business partners to ensure satisfaction, adoption, and expanded use of solutions across all levels of customer size and complexity.

Senior Client Operations Associate

Wellframe
Greater Boston Area
5 days ago
+34
You will be supporting Client Delivery efforts to ensure that the Wellframe technology platform is deployed in a timely and high quality fashion, ensuring that the client is positioned for success with respect to client adoption, member/patient acquisition and enhancing member/patient care. You will be playing a critical role in integrating client workflows with platform capabilities, building and owning project plans, setting project scope to align with key stakeholders and using data and analytics to tell compelling stories.

Virtual Customer Success Manager- Bilingual

Skillsoft
Remote
5 days ago
+27
Accountable for enabling success throughout the customer lifecycle using Skillsoft consulting best practices and methodologies, to drive renewal and growth outcomes for designated customer accounts as assigned by the Manager. Responsible for overall management of relationships and projects and is the main point of contact for the account team and the customer. Establishes relationships with stakeholders and mobilizers across the customer organization and enlists and manages internal Skillsoft resources including Client Service Consultants, Services, Technical Resources, and others throughout the lifecycle as needed. Responsible for planning and driving ongoing account strategy (including setting account goals and priorities). Conduct annual customer reviews of overall account health including benchmarking and best practices. Achieve annual certification in the use of Skillsoft methodologies, models and tools used to drive customer success, renewals and growth. Responsible for customer monthly license consumption reporting and quarterly data analysis providing solution findings and trends. Responsible and accountable for the customer Account Health Record, keeping details current and meeting established goals. Responsible for entering key customer activities into Salesforce on a regular basis. Responsible for pursuing strategic alignment opportunities throughout the customer organization.

Customer Success Manager - Compliance Solutions

Skillsoft
Remote
5 days ago
+27
Manage a portfolio of compliance clients ensuring customer retention and high satisfaction with Skillsoft. Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention, and holistic customer satisfaction. Drive customer interaction across the business to ensure adoption of products, positive NPS (net promoter scores). Manage projects and on-going support issues, reference-ability, strategic and quarterly business planning. Team with Customer Sales Directors to ensure high dollar over dollar renewal rates during both expire and auto renewal anniversaries. Enable success throughout the customer life cycle and ensure best practices and methodologies that will drive renewal and growth outcomes for designated customer accounts. Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services. Plan and drive ongoing account strategy working with clients to establish critical goals, or other key performance indicators, and aid the customer in achieving their goals. Develop up-sell opportunities.

Principal Data Scientist

Vistaprint
Waltham
1 week ago
+33
As the Principal Data Scientist, you will be a “go-to” domain specialist in data science and machine learning. You will lead the charge on innovative work, mentoring more junior data scientists, and guiding the organization on methodology and the best ways to work. You will also guide high-profile projects - not just delivering solutions, but finding opportunities and owning the work. Your statistical, computer science and business domain expertise will have a significant influence on our business.

Data Science Chapter Lead

Vistaprint
Waltham
1 week ago
+33
In support of this transformation, we are hiring for a newly created Data Science Chapter Lead position who will manage a team of data scientists responsible for the overarching goals of (i) developing best-in-class models and algorithms to create new data products and/or improve existing ones and (ii) establishing a data science community within Vistaprint, to foster exchange between various data capability chapters.

Senior Analyst, Google Analytics

Vistaprint
Waltham
1 week ago
+33
As a Google Analytics Expert in the Insight Enablement team, you are going to be working with different departments throughout the company helping to generate understanding, improve data collection and provide digital analytics solutions to any business requirements, while maintaining high standards of governance. The role is hands-on to implement and maintain our Web Analytics tracking solution, GA360, Adobe Analytics as well as support partners across the company so that they can improve the website experience for our customers. 

Manager, Business Intelligence

Skillsoft
Greater Boston Area
1 week ago
+27
· Regular evaluation of implemented tools for investment productivity and effectiveness. Continually assess functional capabilities vs. other tools in market and opportunities for enhancing existing or introducing new tools. · Evolve the existing landscape of reporting through developing new leadership level dashboards and presentations with consistent look and feel within the bounds of our brand. · Provide thought leadership and data journalism mentorship to other analysts. · Build and maintain the distribution of push reporting and self-service data products for all levels of the organization, enabling seamless access to information. Ensure federation of data assets while maintaining appropriate privacy and information security requirements. · Work with team partners on the architecture and supporting data structure to guarantee high-performance, scalable reporting solutions. Routinely assess reporting performance, intercepting impacts from technical changes and guaranteeing customer satisfaction. Define and manage SLA metrics to track the availability and quality of reports and dashboards.

Information Security Analyst

Wellframe
Greater Boston Area
1 week ago
+34
This role is responsible for the security compliance program for organizational applications and infrastructure. This role ensures compliance with internal security requirements in key IT areas, including performing security assessments and on-going evaluations for organizational compliance and risk management frameworks; e.g., SOC 2, HIPAA, HITRUST, ISO/IEC 27001, NIST, FedRAMP, etc., reviewing enterprise agreements related to information systems and/or architecture, responding to security questionnaires, administering information security policies and procedures, performing risk assessments, and assisting with business continuity and disaster recovery plans.

Senior Data Analyst, Programs

edX
Cambridge
1 week ago
+39
Support the day-to-day analytical needs of a cross-functional product development team. This includes assessing business opportunities, developing success metrics, designing and analyzing experiments, and building statistical models using large data sets. Identify, implement, and drive adoption of analytics-based solutions to business problems. Provide statistical support across all departments and for end customers. Mentor other team members. Innovate new ways data science can be used to support the organization and its mission.

Product Cybersecurity Officer

Schneider Electric
Remote
1 week ago
+42
We have an opportunity for a Product Cybersecurity Officer for Schneider Electric Energy Management Business. Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.

Manager, Support Services

Wellframe
Greater Boston Area
1 week ago
+34
The Services Manager will support daily operations and help to drive effectiveness and efficiency of the Services team, which is part of Client Delivery under Client Strategy & Operations. The Services team supports Wellframe-provided services for client staff, user support and app engagement. This individual will ensure nothing short of exemplary support and the most accurate information is provided consistently to end users in accordance with established policies and procedures. In addition, they will partner closely with internal teams to provide real-time insights that will allow for the optimization of service delivery and product improvements. The Services Manager will report directly to the Senior Manager, Services. 

Strategy and Pricing Analytics Manager

Skillsoft
Greater Boston Area
12 hours ago
+27
The Manager, Strategy and Pricing Analytics will be an important member of Skillsoft's Strategy Team, which is responsible for strategic decisions that grow and transform the business, establish strategic partnerships, deploy new products and achieve corporate strategy goals. The Manager, Strategy and Pricing Analytics will be responsible for evolving our analytic capabilities, uncovering and driving insights into the business, and working cross-functionally to drive the Strategy Team's goals. This role will be critical to our success, playing an active part in shaping our strategic intelligence capabilities, approach to serving our internal business partners, and the outputs we deliver. In achieving these goals, this role will work across the organization both in terms of functional area and seniority level. The work will comprise both individually driven analytic projects and more cross-functional team driven projects. This is an opportunity to truly shape how relevant data and analytics are created, managed and purposed to directly impact our strategic goals around strategy, packaging and pricing.

Lead Data Scientist - Customer Journey Product

Vistaprint
Waltham
2 weeks ago
+33
Vistaprint’s Data and Analytics (DnA) organization is working to make our company one of the world’s most well-known and successful data-driven companies. The cross-functional team includes product owners, analysts, technologists, data engineers and more – all focused on providing Vistaprint with information and tools we can use to deliver jaw-dropping customer value. DnA team members are empowered to learn new skills, communicate openly and be active problem-solvers.

Senior Data Engineer

Vistaprint
Waltham
2 weeks ago
+33
Build production grade data products including machine learning (for example product recommendation engines, elasticity-based pricing algorithms or automatic text generation for customer care requests) using technologies such as Snowflake, S3, Databricks (Spark), Matillion, Looker and more. Collaborate directly with analysts, data scientists, product owners and business specialists in a cross functional, agile, software development team. Integrate data products with Vistaprint’s suite of microservices for use in analytic solutions and customer facing features on our website or marketing channels. Provide feedback for new features to the Vistaprint Data Platform team.

Senior Data Analyst

Vistaprint
Waltham
2 weeks ago
+33
Creating reports and views to help other teams identify breakthrough insights. Partner cross-functionally with the business to understand organizational needs and propose solutions. Collaborate with domain-experts (website, manufacturing, customer care etc.) to understand the specifics of their domain and develop solutions for the business. Learn everything about management by exception and build models to detect out-of-the-norm fluctuations.

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