Boston Tech Jobs and Startup Jobs

47

Customer Champion

Wistia
Cambridge
12 hours ago
+38
As a Customer Champion on the Customer Happiness team, you’ll embody this work; tackling the issues our customers encounter by providing support that's timely, easy, and most of all, human. Even though there’s plenty of challenging and occasionally tedious work to go around, you’ll always value taking time for creativity, curiosity, and patience over rigidity and the status quo.

Support Engineer

Panorama Education
Greater Boston Area
12 hours ago
+47
Join the Engineering team as a Support Engineer, specializing in helping our clients and colleagues get the most value out of Panorama’s Platform. Work closely with our Client Success team to solve the challenges of implementing Panorama in a variety of districts. Get your hands dirty debugging underlying technical problems. Learn the ins and outs of our product to not only provide technical guidance but to help coach and teach teammates who are learning the product as well. Help our growing support team measure, understand, and optimize our existing engineering support process. Identify and prioritize tools and features to make using Panorama easier and more effective for all of our clients. Assist with the implementation of application monitoring and alerting to better serve our internal and external clients.

Principal Software Engineer, ML/Perception/Predict…

Perceptive Automata
Greater Boston Area
1 day ago
+42
Provide leadership and guidance for the team across a wide range of technical areas, such as perception, prediction, planning, and machine learning. Help grow the team and its processes to support plans to accelerate this pre-production development. Establish development priorities and timelines based on organizational needs. Work effectively cross-functionally to coordinate on plans, progress, proposals, etc. 

Senior Machine Learning (ML) Engineer

Drift
Greater Boston Area
1 day ago
+35
Evaluate memory consumption & inference latency of our classifiers. Deploy classifier monitoring services. Create pipelines for reproducible data processing, feature extraction, and model training.

Customer Success Manager (SMB)

Drift
Greater Boston Area
1 day ago
+35
Attend comprehensive organization training and learn the Drift story, how we work and our goals for the future. Experience an in-depth product training, including learning how to use the product for your own business. Have 1:1 meetings with your direct manager and meet with other key players. Shadow colleagues, learn best practices for what make Drift Customers successful. Deliver customer on-boarding calls and build strategic business plans for customers. Be fully responsible for your very own portfolio of customers and running calls independently!

Director, Business Analytics

Skillsoft
Greater Boston Area
2 days ago
+27
Exploit the value of enterprise information and gather insights about how our businesses are performing, and how they can improve - identify opportunities for further growth. Lead monitoring and analysis for various functional performance. Work with functional leads to maintain a portfolio of performance measures that help us monitor and improve performance. Partner with functional and GTM leads to tease out the 'so what' from the data, and help frame the 'what do we do from here' storylines with a focus toward business strategy and results. Identify growth opportunities, evaluate their potential impacts, and assess the level of effort needed to implement each initiative in order to maximize Skillsoft's ROI. Uncover deep insights about learner and customer engagement and collaborate with product, customer success and marketing to increase the engagement points for our users. Analyze retention, and its main drivers – develop strategies to increase retention and upgrades across the various customer and GTM segments. Financial modeling and forecasting – understand drivers of revenue and order intakes, LTV and CAC for learners and clients, and leverage those insights to extend the LTVs and lower the CACs. Drive the development of Skillsoft's analytics tools and practices - emerging analytical approaches, skills and technologies. Manage 2-4 business analysts and be responsible for their development, efforts and outputs.

Customer Success Manager

Alyce
Greater Boston Area
2 days ago
+26
Manage enterprise client relationships, creating account growth plans, and navigating scope conversations with positive outcomes for all involved. Drive solution adoption by providing best practices, solution usage maturity benchmarks, diagnosing barriers to adoption, and helping the customer address those obstacles. Develop and maintain a deep understanding of both the Alyce product and our customer's specific needs in support of their ongoing usage. Communicating in a concise but appealing manner, with the ability to simplify technical concepts for a non-technical audience. Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Engineering. Provide proactive support to our clients.

Assembler

Piaggio Fast Forward
Greater Boston Area
2 days ago
+27
Piaggio Fast Forward (PFF) is hiring Assemblers to join our new team responsible for the assembly of our first product, gita™. As an early member of the team, you will assist in design, test, and implementation of the assembly processes. The assemblers will be expected to function as a member of the production team whose goal is to assemble required components, operate manufacturing equipment, and maintain the quality and integrity of the products and facility at all times. In this role, your primary focus is to build components by assembling parts and subassemblies while following processes to meet production goals. Strong communication skills are necessary for success as an Assembler at PFF.

Senior Data Analyst

edX
Cambridge
2 days ago
+39
Support the day-to-day analytical needs of a cross-functional product development team. This includes assessing business opportunities, developing success metrics, designing and analyzing experiments, and building statistical models using large data sets. Identify, implement, and drive adoption of analytics-based solutions to business problems. Provide statistical support across all departments and for end customers. Mentor other team members. Innovate new ways data science can be used to support the organization and its mission.

Director of Data

edX
Cambridge
2 days ago
+39
The Director of Data Science is a highly quantitative problem solver responsible for championing the edX data analytics vision and practice. You’ll work with each and every function at edX to develop actionable insights that improve marketing effectiveness, inform product design, enable financial reporting and improve partner and learner outcomes. You will be the key person to shape edX’s data strategy. Lead edX to the right mix of talent, technology and stewardship that allows us to most effectively leverage our data to provide high quality education to everyone, everywhere.

Director of Operations, Client Success

Panorama Education
Greater Boston Area
2 days ago
+47
Our ideal candidate is obsessed with creating an unparalleled client experience and delivering value to customers -- you understand that the foundation of Panorama’s long-term success is our clients and the impact we enable them to achieve. We’re looking for a proven strategic thinker, project manager, and culture builder -- you love creating, communicating, and iterating thoughtful processes to empower and scale high-performing teams. The Director of Operations will report to the VP of Client Success and sit on the Client Success Leadership Team. The CS team is currently 60 people across Account Management, Services, Support, and Teaching & Learning, and we expect continued team growth in the coming years. This role is responsible for building out the Client Success Operations team and initially managing 1-2 direct reports. This role is based in Boston.

Staff/Principal Software Engineer -- Data Team

Ellevation Education
Greater Boston Area
2 days ago
+43
As a data engineer at Ellevation, you play a key role in rebuilding our data ingestion pipeline to increase its throughput, scalability and observability. This is part of a broader makeover of our tech stack, to enable us to build new products and expand into additional markets. You will help drive the concept-to-implementation development process. You help shape our engineering practices and standards by building high quality software. You research and evaluate new technologies and figure out how, when, and where they will apply to our engineering roadmap.

Director, Customer Support

Ellevation Education
Greater Boston Area
2 days ago
+43
Mission: In this role, you will lead the department responsible for the teams onboarding and ensuring the long term success of our Ellevation partners. You will be responsible for leading the department through the transition to a new organizational structure that requires team members to be versed in all aspects of the Ellevation offering as well as proactive support throughout their journey with Ellevation. This will require iterating on our current onboarding practices and developing new success initiatives aligned with each customer segment. You will be responsible for providing the overarching vision and thought partnership for teams to ensure that they are set up for success, have access to the structures necessary to develop the skills and competencies they need to support our districts on how to use and rollout Ellevation in their district to ensure educators can be most effective in their work with students.

Lead Data Scientist, Forecasting

Vistaprint
Waltham
4 days ago
+33
As an expert in the forecasting domain, you will provide cutting edge algorithms, visualizations and expert insight for time series challenges throughout our organization – whether product demand forecasting or helping to establish an “early warning” framework for critical business metrics.  You’ll partner with business stakeholders to define problems and develop models which impact our business across markets (North American, Europe, and beyond), and across product lines. You will join a community of Data Scientists in our Data and Analytics (DnA) organization, working alongside business analysts, technologists, data engineers, and business stakeholders to solve critical challenges and drive tremendous business value.  You’ll seek ways to improve, communicate openly, and be an active problem-solver. Throughout the design, development, and delivery stages you will surprise yourself with new levels of professional and personal growth. 

Lead Data Scientist, Customer Domain

Vistaprint
Waltham
4 days ago
+33
You will join a community of Data Scientists in our Data and Analytics (DnA) organization, working alongside business analysts, technologists, data engineers, and business stakeholders to solve critical challenges and help us maintain our customer focus.  You’ll seek ways to improve, communicate openly, and be an active problem-solver. Throughout the design, development, and delivery stages you will surprise yourself with new levels of professional and personal growth. 

Senior Software Engineer, Data Infrastructure

Perceptive Automata
Greater Boston Area
6 days ago
+42
Our data infrastructure is the backbone of our diverse efforts in all these areas and we are looking to add an experienced engineer to help us evolve and scale that infrastructure in preparation for new machine learning efforts and increased customer work. As a senior member of this small team you will lead various projects related to the collection, management, and annotation of our data, and provide insights and ideas that would help guide other projects. Your work would have a direct impact the success of the company during this critical stage.

Enterprise Customer Success Manager

Drift
Greater Boston Area
6 days ago
+35
We put the customer at the center of everything we do, and everyone who works at Drift has a part in driving customer success. The goal of the Enterprise Customer Success Team is to ensure our largest and most complex customers launch Drift successfully, adopt it into their organization, and achieve the results and value they want. In addition, you will provide strategic guidance to your small portfolio of customers to ensure they are optimizing Drift well beyond their initial implementation. You will be the “air traffic controller” for your customer base, closely collaborating with the Account Management and Product teams to ensure your customer base is successful and growing. All this while building strong relationships with your day-to-day and executive contacts within your customer base, positioning yourself and Drift as trusted advisors to the customer’s conversational marketing strategy. 

Director, Data Science

Skillsoft
Greater Boston Area
1 week ago
+27
· Exploit the value of enterprise information and develop various predictive models that help us create better experience for our learners (repeat use, higher engagement, etc) and drive more value for our customers (retention, upgrades, etc). · Create segmentations for our learner and business audiences based on their expressed and inferred needs and actual behaviors; implement segmentations working with product and marketing functions to differentiate our solutions offerings. · Leverage strong mathematics, statistics and technology skills (machine learning, Python, etc.) in order to lead the development of sophisticated relationships between learner's behaviors and the type of solutions we build for them – content and platform solutions. · Uncover deep insights about learner and customer engagement and collaborate with product, customer success and marketing to increase the engagement points for our users. · Analyze retention, and its main drivers – develop strategies to increase retention and upgrades across the various customer and GTM segments using various predictive modeling techniques.

Online Course Delivery Manager

Emeritus
Greater Boston Area
1 week ago
Online Course Delivery Manager EMERITUS offers professional online education courses in collaboration with top-ranked universities around the world: MIT, Columbia, UC Berkeley, Tuck at Dartmouth, Wharton, and London Business School, among others. Using technology and curriculum innovation, EMERITUS enables working professionals with affordable to become the business leaders of tomorrow.   Job Description The online course delivery manager

Sales Operations Manager

Alyce
Greater Boston Area
1 week ago
+26
Sales Operations Manager Hi there! We are Alyce, a Boston-based (near South Station) software startup that helps companies build real, human relationships with prospects, clients, partners, and employees through personalized gifts. We are a fast moving and motivated team with a big collective vision — to bring human back into B2B marketing and sales. We are seeking a full-time Sales Operations Manager to join our dynamic Boston team. Reporting

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