Boston Tech Jobs and Startup Jobs

23

Customer Success Associate

BrandBot
Greater Boston Area
2 days ago
Support health and wellness business owners. Plan, organize, and manage ways to make these customers successful. Increase customer satisfaction through support, consulting, and education. Answer support tickets in a timely manner. Have a sense of urgency to make customers successful on the platform.

Enterprise Customer Success Manager

Drift
Greater Boston Area
3 days ago
+35
We put the customer at the center of everything we do, and everyone who works at Drift has a part in driving customer success. The goal of the Enterprise Customer Success Team is to ensure our largest and most complex customers launch Drift successfully, adopt it into their organization, and achieve the results and value they want. In addition, you will provide strategic guidance to your small portfolio of customers to ensure they are optimizing Drift well beyond their initial implementation. You will be the “air traffic controller” for your customer base, closely collaborating with the Account Management and Product teams to ensure your customer base is successful and growing. All this while building strong relationships with your day-to-day and executive contacts within your customer base, positioning yourself and Drift as trusted advisors to the customer’s conversational marketing strategy. 

Senior Data Scientist

edX
Cambridge
3 days ago
+35
Identify, implement, and drive adoption of analytics-based solutions to business problems. Provide data and analysis to support decisions across all departments and for end customers. Influence decisions at all levels of the organization, including presenting findings to senior leadership. Perform quantitative research on large data sets. Mentor other data scientists, analysts, and engineers, and provide scientific support across all departments. Guide and potentially participate in the software implementation of data products. Innovate new ways data science can be used to support the organization and its mission.

Customer Support, Manager

Klaviyo
Greater Boston Area
3 days ago
+44
Develop an in-depth knowledge of the Klaviyo product. Coach and mentor a team to provide the ultimate experience for Klaviyo customers. Communicate thoughtfully to provide resolutions to questions for both technical and non-technical end usersHandle customer situations directly. Resolve escalated customer complaints and provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions). Drive thoughtful and effective communication with both Klaviyo customers and Klaviyo teams. Create, iterate and document support processes, policies, and standards. Set clear goals and drive ongoing improvements to team operations and product utilization.

Security Risk and Compliance Manager

Manager of Customer Success - Onboarding (Boston)

Manager, Customer Success (Boston)

Growth Success Manager

Field Event Manager

L&D Specialist, Customer Support

L&D Specialist, Customer Success

Product Expert

Data Engineer

Onboarding Specialist (Boston)

Director of Security Operations

Senior Data Scientist

Machine Learning Engineer

Manager of Customer Operations

Director of Support

Data Science Software Engineer

Load 10 more jobs17 jobs at Klaviyo

Customer Success Manager, SMB

Skillsoft
Greater Boston Area
4 days ago
+27
Manage a portfolio of small to mid-sized clients ensuring customer retention and high satisfaction with SumTotal Systems. This is done by managing customer interaction across the business to ensure adoption of products, positive NPS (net promoter scores), focus on project and on-going support issues, reference-ability, strategic and quarterly business planning, and working with the Account Managers to ensure high dollar over dollar renewal rates.

Senior Machine Learning (ML) Engineer

Drift
Greater Boston Area
5 days ago
+35
Evaluate memory consumption & inference latency of our classifiers. Deploy classifier monitoring services. Create pipelines for reproducible data processing, feature extraction, and model training.

Director of Customer Success

Covalent Networks
Greater Boston Area
1 week ago
+10
As a Director of Customer Success, you will be responsible for ensuring we are delivering value to Fortune 500 customers with complex needs and high expectations. From implementation and adoption to renewal, you will need to be capable of managing all of the elements that turn our customers into our biggest advocates. An ideal candidate is both an exceptional relationship manager with experience managing complex enterprise partnerships and a leader with the potential to create and scale a mission critical function for Covalent.

Director, Business Analytics

Skillsoft
Greater Boston Area
1 week ago
+27
Exploit the value of enterprise information and gather insights about how our businesses are performing, and how they can improve - identify opportunities for further growth. Lead monitoring and analysis for various functional performance. Work with functional leads to maintain a portfolio of performance measures that help us monitor and improve performance. Partner with functional and GTM leads to tease out the 'so what' from the data, and help frame the 'what do we do from here' storylines with a focus toward business strategy and results. Identify growth opportunities, evaluate their potential impacts, and assess the level of effort needed to implement each initiative in order to maximize Skillsoft's ROI. Uncover deep insights about learner and customer engagement and collaborate with product, customer success and marketing to increase the engagement points for our users. Analyze retention, and its main drivers – develop strategies to increase retention and upgrades across the various customer and GTM segments. Financial modeling and forecasting – understand drivers of revenue and order intakes, LTV and CAC for learners and clients, and leverage those insights to extend the LTVs and lower the CACs. Drive the development of Skillsoft's analytics tools and practices - emerging analytical approaches, skills and technologies. Manage 2-4 business analysts and be responsible for their development, efforts and outputs.

Manager of Customer Success Enablement

Drift
Greater Boston Area
1 week ago
+35
The CS Enablement Manager will play a central role in ensuring our CS team is equipped to help our prospects be successful with Drift. This will include both onboarding new reps and leveling up the existing team. We expect our enablement team to understand our broader Customer Success strategy, identify areas to improve, design learning and certification experiences, and execute all the way through to full job readiness. You should be prepared to share your work, and be able to measure the impact you are having on performance. You must learn from every cycle, and constantly improve your process, efficiency, and results.

General Manager, Drift Automation

Drift
Greater Boston Area
1 week ago
+35
This role sits on the Drift Senior Leadership team and reports to our CEO/CTP. You’ll work alongside the Product, Engineering, Marketing, Customer Success and Sales team. You must be a strong visionary with previous success in taking a company from a single offering to multi product; defining a strategic roadmap, delivering a business plan, and position, and pricing product in the market successfully.

Senior Data Analyst, Engagement

edX
Cambridge
1 week ago
+35
Develop, document, automate, and monitor metrics and reports. Design data models and write ETL scripts. Ensure accuracy and alignment with desired business objectives. Provide data and analysis to support decisions across all departments and for end customers. Identify, implement, and drive adoption of analytics-based solutions to business problems. Influence decisions at all levels of the organization, including presenting findings to senior leadership. Innovate new ways analysis of data can be used to support the organization and its mission.

Client Success Manager, Medium

Panorama Education
Greater Boston Area
1 week ago
+40
We're looking for a Client Success Manager to join our growing team and support a portfolio of 30-35 district partnerships with best-in-class service. As a Client Success Manager, you will be a Panorama product expert, supporting clients to ensure satisfaction with our products and their client experience. You will leverage your expertise to support clients from onboarding through ongoing engagement with data. In addition to using Panorama, you’ll make considerable use of Excel, troubleshoot questions using your expert knowledge of Panorama’s products, and work closely with clients to align their needs and the best practices we’ve learned over the years.

Staff/Principal Software Engineer -- Data Ingestio…

Ellevation Education
Greater Boston Area
1 week ago
+43
As a data engineer at Ellevation, you play a key role in rebuilding our data ingestion pipeline to increase its throughput, scalability and observability. This is part of a broader makeover of our tech stack, to enable us to build new products and expand into additional markets. You will help drive the concept-to-implementation development process. You help shape our engineering practices and standards by building high quality software. You research and evaluate new technologies and figure out how, when, and where they will apply to our engineering roadmap.

Head of Business Technology

Drift
Greater Boston Area
1 week ago
+35
We are looking for a head of business systems to come join Drift and help us build a world class, centralized operations team. Normally systems, operations, and data are siloed within different divisions. This can lead to a bad experience for customers and makes it significantly more difficult to analyze and run our business. We’ve decided to do things [differently](https://video.drift.com/v/abXhMSS1Cfo/) and we need a team player to help us continue to execute on our vision. Success in this position requires a keen understanding of how to integrate systems as well as how to capture, store, move, and surface data through a variety of channels. You should enjoy becoming a subject matter expert in multiple areas and building a clean and well-organized database. You should enjoy the excitement of working and collaborating with many stakeholders in a constantly evolving and growing environment.If you are passionate about building a next generation operations team that optimizes for the customer, we would like to talk to you.

Director of Data

edX
Cambridge
1 week ago
+35
The Director of Data Science is a highly quantitative problem solver responsible for championing the edX data analytics vision and practice. You’ll work with each and every function at edX to develop actionable insights that improve marketing effectiveness, inform product design, enable financial reporting and improve partner and learner outcomes. You will be the key person to shape edX’s data strategy. Lead edX to the right mix of talent, technology and stewardship that allows us to most effectively leverage our data to provide high quality education to everyone, everywhere.

Customer Success Manager

Alyce
Greater Boston Area
2 weeks ago
+21
Manage enterprise client relationships, creating account growth plans, and navigating scope conversations with positive outcomes for all involved. Drive solution adoption by providing best practices, solution usage maturity benchmarks, diagnosing barriers to adoption, and helping the customer address those obstacles. Develop and maintain a deep understanding of both the Alyce product and our customer's specific needs in support of their ongoing usage. Communicating in a concise but appealing manner, with the ability to simplify technical concepts for a non-technical audience. Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Engineering. Provide proactive support to our clients.

Data Engineer

Drift
Greater Boston Area
2 weeks ago
+35
Design, develop, and support our Data infrastructure utilizing various technologies to process terabytes of data, including Spark, SQL, Python, Microsoft Azure, and AWS. Create solutions to enable diagnostic and predictive analytics capabilities. Partner with Analytics, Marketing, and Finance organizations to get feedback and iterate upon the Data Ecosystem development. Develop components and distributed ETL systems for our suite of large data platforms. Be curious about trends and emerging technologies in the Data space, participate in user communities, and share what you learn with your teammates.

Senior Data Analyst, Programs

edX
Cambridge
2 weeks ago
+35
Support the day-to-day analytical needs of a cross-functional product development team. This includes assessing business opportunities, developing success metrics, designing and analyzing experiments, and building statistical models using large data sets. Identify, implement, and drive adoption of analytics-based solutions to business problems. Provide statistical support across all departments and for end customers. Mentor other team members. Innovate new ways data science can be used to support the organization and its mission.

BI Engineer

edX
Cambridge
2 weeks ago
+35
Develop, document, automate, and monitor metrics and reports. Design data models and write ETL scripts. Ensure accuracy and alignment with desired business objectives. Provide data and analysis to support decisions across all departments and for end customers. Identify, implement, and drive adoption of analytics-based solutions to business problems. Influence decisions at all levels of the organization, including presenting findings to senior leadership. Innovate new ways analysis of data can be used to support the organization and its mission.

Client Success Operations Specialist

Panorama Education
Greater Boston Area
2 weeks ago
+40
As a Panorama Client Success Operations Specialist, you will enable the CS team to deliver on its mission of supporting, renewing, and expanding clients. Strengthening our team’s effectiveness and efficiency will include tracking and managing metrics and goals, designing and implementing knowledge management tools, and building and improving processes to help our clients administer millions of surveys and integrate their student data systems each year. You’ll also manage all of Panorama’s survey printing projects, processing over two million survey forms annually. Panorama is a rapidly-growing, well-funded technology startup, and the Client Success Operations Specialist will play a key role in building our culture and processes.

Boston Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in Boston
LOCAL GUIDE
Best Software Engineer Jobs in Boston
LOCAL GUIDE
Coolest Tech Offices in Boston
LOCAL GUIDE
Best Sales Jobs in Boston
LOCAL GUIDE
Best Perks at Boston Tech Companies
LOCAL GUIDE
Best Marketing Jobs in Boston
LOCAL GUIDE
Best Data Scientist Jobs in Boston
LOCAL GUIDE
Best Design Jobs in Boston
LOCAL GUIDE
Women in Boston Tech
LOCAL GUIDE
Your Guide to the Boston Hardware Scene
LOCAL GUIDE
Your Guide to the Boston Startup Community
LOCAL GUIDE
Top Boston Startup Funding Rounds