Boston Tech Jobs and Startup Jobs

22

Strategy and Pricing Analytics Manager

Skillsoft
Greater Boston Area
4 days ago
+27
The Manager, Strategy and Pricing Analytics will be an important member of Skillsoft's Strategy Team, which is responsible for strategic decisions that grow and transform the business, establish strategic partnerships, deploy new products and achieve corporate strategy goals. The Manager, Strategy and Pricing Analytics will be responsible for evolving our analytic capabilities, uncovering and driving insights into the business, and working cross-functionally to drive the Strategy Team's goals. This role will be critical to our success, playing an active part in shaping our strategic intelligence capabilities, approach to serving our internal business partners, and the outputs we deliver. In achieving these goals, this role will work across the organization both in terms of functional area and seniority level. The work will comprise both individually driven analytic projects and more cross-functional team driven projects. This is an opportunity to truly shape how relevant data and analytics are created, managed and purposed to directly impact our strategic goals around strategy, packaging and pricing.

Sr. Director, Head of Partner Success

edX
Cambridge
4 days ago
+39
The role reports to the Vice President of Education Services. As a senior member of the group’s management team, you will also work in close collaboration with leaders and key groups across edX including content strategy, marketing, partner operations, and product delivery. 

Customer Success Representative

edX
Cambridge
5 days ago
+39
Triages and manage new and existing customer requests through Zendesk ticketing system. Develops deep understanding of edX course catalog to assist with catalog curation requests. Supports onboarding new customers onto the edX platform. Supports sales and account management through the procurement process and catalog curation. Identifies and synthesizes local market trends, based on customer and stakeholder interactions and feedback. Thinks creatively and systematically to help improve operational processes.

Analytics Manager, Strategy & Operations

EverQuote
Cambridge
6 days ago
+41
Utilize your analytical skill-set to evaluate strategic initiatives and drive key business decisions. Manage and organize data to enable our team to move fast to support the business. Identify barriers to grow the business through root cause analysis and help shape initiatives to remove them. Develop relationships with both internal and external stakeholders to collaborate and drive execution of top strategic projects. Develop and implement cross-functional programs and processes to drive transformative change for customers. Collaborate with senior leadership to support strategic planning for the Agency Business. Pivot and adapt to drive forward key initiatives in a fast-paced business unit.

Executive Assistant

Agero + Swoop
Greater Boston Area
6 days ago
+26
The Executive Assistant role provides specialized administrative support to the Agero executive leadership team. This is a hugely visible role across both the executive team and Agero's corporate HQ. This role entails proper management of confidential information, meeting logistics management and general administrative support. Arranges and coordinates multiple executives daily calendar, travel arrangements, correspondence and files. Additionally, this role entails answering incoming calls & responding to emails.

End User System Engineer

Agero + Swoop
Greater Boston Area
6 days ago
+26
nstalls, configures, and maintains organization’s server and endpoint environment. Analyzes and resolves problems associated with server and endpoint hardware, OS and applications. Detects, diagnoses, and reports problems on both server and endpoint systems. Provides third level support for administration and maintenance of PC and system applications.

Senior Analyst, Product & Operations

EverQuote
Cambridge
6 days ago
+41
The Senior Analyst will be responsible for driving forward the product, performance, and operations of EverQuote’s most critical high priority projects. This person will leverage the wealth of data the business generates to identify opportunities, develop real-time reporting, improve product experiences, and identify and fill gaps in operational metrics and analytical frameworks

Senior Client Partner, Brand Advertising

Unity Technologies
Remote
6 days ago
+55
As a Senior Client Partner for Brands, you will be responsible for growing Unity Ads’ presence within the Midwest, focusing on driving revenue from major advertisers, brands, and agencies. This unique and exciting position will enable you to define the future of Unity’s massive ad business and work closely with Unity product, marketing, account management, and operations to ensure successful delivery and renewal of advertising campaigns. This role will be remote, based out of Chicago or Detroit. 

Workplace Experience Coordinator

Customer Success Associate - English / Spanish Bil…

NeighborSchools
Greater Boston Area
6 days ago
+10
1.  Work 1:1 with NeighborSchools partners every day as they launch & grow their new home daycares. You’ll become an expert in every aspect of home daycare & small business management, and you’ll be there to support our partners every step along the way. 2. Help new and expecting parents navigate their child care options and discover affordable, quality home daycares right in their neighborhoods that they otherwise don't even know about! You'll facilitate tours and check-in afterwards to make sure that everything went well. You'll be the hero to every mom and dad that is confused and overwhelmed by the child care conundrum! 3. Do the Needful: as an early-stage startup, opportunities and responsibilities can shift quickly. Every week you’ll work with leadership, marketing, and engineering to continually improve our product and service, and will adapt quickly and embrace change as we expand our focus, refine our processes, and grow our team.

Business Intelligence Analyst, Customer Experience

Drizly
Greater Boston Area
1 week ago
+33
We are looking for someone to build the future of customer and retailer experience at Drizly. This person will support and optimize existing customer service processes, as well as collaborate on the future product roadmap. This role will be responsible for covering the entirety of pre- and post-order issues that can occur on Drizly, from inventory stockouts, internal or technical Drizly mistakes, customer issues, and store/courier errors. They will incorporate diverse 3rd party data sets (Zendesk, Humanity, Zenefits) with Drizly internal data.

Data Engineer

Berxi
Greater Boston Area
1 week ago
Who are we? Berxi is a fast-growing, entrepreneurial venture within Berkshire Hathaway Specialty Insurance. We set out to build a modern, customer-focused, digital platform to upend the traditional insurance market and help professionals and small businesses buy and manage insurance smarter and faster – all of which saves them time and money. We’re building a culture that’s liberating and fast-paced. We’re purposefully non-bureaucratic and

Sr. Manager, End User Support

Agero + Swoop
Greater Boston Area
1 week ago
+26
This position will lead a technology team that is front facing in support of the organization’s key initiatives. Supports the end user community of the organization by administering an evolving catalog of user service platforms. This individual will combine superior customer service with technical leadership in areas such as mailbox support, user maintenance, cloud technologies, and end user device configurations. 

Customer Success Manager

EverQuote
Cambridge
1 week ago
+41
We are excited to be seeking a Customer Success Manager to join our team! You will be an integral part of our Customer Success team and will be tasked with thinking critically and creatively about how to best support our clients to drive their business success with our support.

Manager, Business Intelligence

Skillsoft
Greater Boston Area
1 week ago
+27
· Regular evaluation of implemented tools for investment productivity and effectiveness. Continually assess functional capabilities vs. other tools in market and opportunities for enhancing existing or introducing new tools. · Evolve the existing landscape of reporting through developing new leadership level dashboards and presentations with consistent look and feel within the bounds of our brand. · Provide thought leadership and data journalism mentorship to other analysts. · Build and maintain the distribution of push reporting and self-service data products for all levels of the organization, enabling seamless access to information. Ensure federation of data assets while maintaining appropriate privacy and information security requirements. · Work with team partners on the architecture and supporting data structure to guarantee high-performance, scalable reporting solutions. Routinely assess reporting performance, intercepting impacts from technical changes and guaranteeing customer satisfaction. Define and manage SLA metrics to track the availability and quality of reports and dashboards.

Senior Cloud DevOps Engineer

Agero + Swoop
Greater Boston Area
1 week ago
+26
Agero’s Data Science and Analytics team is developing a modern, cloud-based data platform to support our analytical products and machine learning pipelines. Our team is expanding and we are looking to add an experienced, self-motivated Senior level Data Engineer to help design and build out a curated, “single source of truth” data set that will feed a variety of downstream use cases including APIs, reports, dashboards, self-service tools, and modeling efforts. The platform will provide the Data Science and Analytics team along with the broader organization with a more secure, centralized, and reliable access to the company’s data. At the same time, it will reduce effort required to ingest new sources of data or to build new ETL processes to support new modeling or reporting use cases. 

Senior Data Analyst, Programs

edX
Cambridge
1 week ago
+39
Support the day-to-day analytical needs of a cross-functional product development team. This includes assessing business opportunities, developing success metrics, designing and analyzing experiments, and building statistical models using large data sets. Identify, implement, and drive adoption of analytics-based solutions to business problems. Provide statistical support across all departments and for end customers. Mentor other team members. Innovate new ways data science can be used to support the organization and its mission.

Customer Support Specialist

EverQuote
Cambridge
1 week ago
+41
The Customer Support Team is an essential part of our Customer Success organization. As a Customer Support Specialist, you will handle both inbound and outbound calls and emails, building and maintaining strong relationships with our client base, while supporting agents utilizing our EverQuote Pro platform. Your role is to respond to inbound client inquiries for user support, as well as reach out to our customer base to help them optimize their utilization of our services.

Technical Architect (Data InSights)

Duck Creek Technologies
Greater Boston Area
1 month ago
+29
Challenging convention. Trying new things. Reshaping an industry.     The team at Duck Creek helps insurance companies bring amazing ideas to life quickly and easily with software that thinks and works like they do. We're fueled by sharing ideas openly, challenging conventions, trying new things, and valuing "Why not?" over "Why?" Our certainty that there is always a better way to do things keeps carriers ahead of their competition and is

Director of Operational Planning (Newton, MA)

Examity
Newton
1 month ago
+11
In this role, you will focus on demand and workforce capacity planning, allocation of exams to proctoring centers, and monitoring the proctoring centers to ensure they perform to established targets. You are expected to meet the company’s objectives, in addition to having a passion for success, and a proven record of successful operational planning and implementation across multiple, geographically diverse company-owned and vendor contact centers.

Customer Success Manager

Klaxoon
Cambridge
3 months ago
- Set up the solution : from the delivery of the product to the mastering of all the features. - Manage customer's requests (functional and technical support). - Make sure your clients receive appropriate advice and support whenever needed. - Track KPIs and make sure that the CQD is respected (Cost/ Quality/Delay). - Build and obtain customer loyalty and a grow your portfolio. - Ensure that the solution is easy to use.

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