Boston Tech Jobs and Startup Jobs

40

Director of Customer Success

Covalent Networks
Greater Boston Area
2 days ago
+10
As a Director of Customer Success, you will be responsible for ensuring we are delivering value to Fortune 500 customers with complex needs and high expectations. From implementation and adoption to renewal, you will need to be capable of managing all of the elements that turn our customers into our biggest advocates. An ideal candidate is both an exceptional relationship manager with experience managing complex enterprise partnerships and a leader with the potential to create and scale a mission critical function for Covalent.

Director, Business Analytics

Skillsoft
Greater Boston Area
3 days ago
+27
Exploit the value of enterprise information and gather insights about how our businesses are performing, and how they can improve - identify opportunities for further growth. Lead monitoring and analysis for various functional performance. Work with functional leads to maintain a portfolio of performance measures that help us monitor and improve performance. Partner with functional and GTM leads to tease out the 'so what' from the data, and help frame the 'what do we do from here' storylines with a focus toward business strategy and results. Identify growth opportunities, evaluate their potential impacts, and assess the level of effort needed to implement each initiative in order to maximize Skillsoft's ROI. Uncover deep insights about learner and customer engagement and collaborate with product, customer success and marketing to increase the engagement points for our users. Analyze retention, and its main drivers – develop strategies to increase retention and upgrades across the various customer and GTM segments. Financial modeling and forecasting – understand drivers of revenue and order intakes, LTV and CAC for learners and clients, and leverage those insights to extend the LTVs and lower the CACs. Drive the development of Skillsoft's analytics tools and practices - emerging analytical approaches, skills and technologies. Manage 2-4 business analysts and be responsible for their development, efforts and outputs.

Clinical Operations Director

Kyruus
Greater Boston Area
3 days ago
+36
You will work across the company to ensure that the clinical voice is present with our internal teams and you’ll externally interact with clinical leaders and administrators to ensure adherence to best practices. You’ll create, document and maintain a continuously improving process for the engagement of clinicians and the achievement of adequate levels of clinical keyword configuration and well configured providers. You’ll create a framework for strategically prioritizing legacy and implementation customers for clinical engagement meetings and activities. You’ll coordinate meetings across the customer base for the clinical team to efficiently utilize time to meet with customers. You’ll develop Clinical Dashboard in Salesforce to transparently capture impact, and communicate value and ROI. You’ll maintain Clinical Services shared drive in Google docs, together with the clinical services team creating collateral and continually updated clinical team slide decks.

Customer Support Representative - Part Time &…

Embark Veterinary
Greater Boston Area
4 days ago
+19
To be successful in this role, you should have experience in customer support and a high EQ. Your primary responsibility focuses on resolving customer inquiries and questions through direct support via our customer support platform, chat, social media, telephone, and email. Many of these inquiries will involve shipping, tracking, order placement, managing special shipments, and understanding and occasionally aiding in the fulfillment process. This role will involve interfacing between Customer Support and Logistics departments. This role also requires the ability to extend support to outlying questions outside of logistics inquiries as necessary. 

Head of Large Districts

Panorama Education
Greater Boston Area
4 days ago
+40
We’re looking for a Head of Large Districts to support and coach a team of Client Success Managers and Implementation Leads (the delivery team) that owns portfolios of schools and districts that serve between 9,000 and 50,000 students. This leader will own our services strategy for this client segment. Together, you and the team will develop and improve processes for providing every client with best-in-class service and thought partnership. You will also serve as a coach, teacher, and mentor with a laser focus on helping our team embrace continuous improvement and get better on a weekly basis. Professional growth for all Panorama team members is an extremely important part of our culture and success. We pride ourselves on the authentic relationships we’ve built with our clients and the passion for improving education that we infuse into every interaction: we will be excited for you to help Panorama continue and expand its famous client experience as we scale. This role is based in Boston and reports to our VP of Client Success.

Customer Success Manager

BHE
Greater Boston Area
4 days ago
+23
We are currently seeking an exceptional Customer Success Manager to ensure our clients have a positive experience, from onboarding and throughout their long-term interaction with our company. The right candidate will have a proven track record of developing and maintaining SaaS customer relationships and will focus on servicing IHD customers. This position is full-time in our downtown Boston office (remote candidates not considered).

Senior Data Analyst, Engagement

edX
Cambridge
5 days ago
+35
Develop, document, automate, and monitor metrics and reports. Design data models and write ETL scripts. Ensure accuracy and alignment with desired business objectives. Provide data and analysis to support decisions across all departments and for end customers. Identify, implement, and drive adoption of analytics-based solutions to business problems. Influence decisions at all levels of the organization, including presenting findings to senior leadership. Innovate new ways analysis of data can be used to support the organization and its mission.

Client Success Manager, Medium

Panorama Education
Greater Boston Area
5 days ago
+40
We're looking for a Client Success Manager to join our growing team and support a portfolio of 30-35 district partnerships with best-in-class service. As a Client Success Manager, you will be a Panorama product expert, supporting clients to ensure satisfaction with our products and their client experience. You will leverage your expertise to support clients from onboarding through ongoing engagement with data. In addition to using Panorama, you’ll make considerable use of Excel, troubleshoot questions using your expert knowledge of Panorama’s products, and work closely with clients to align their needs and the best practices we’ve learned over the years.

Staff/Principal Software Engineer -- Data Ingestio…

Ellevation Education
Greater Boston Area
5 days ago
+43
As a data engineer at Ellevation, you play a key role in rebuilding our data ingestion pipeline to increase its throughput, scalability and observability. This is part of a broader makeover of our tech stack, to enable us to build new products and expand into additional markets. You will help drive the concept-to-implementation development process. You help shape our engineering practices and standards by building high quality software. You research and evaluate new technologies and figure out how, when, and where they will apply to our engineering roadmap.

Sr. Analyst, HEOR Models & Evidence

BHE
Greater Boston Area
6 days ago
+23
The ideal candidate for this position will have a strong interest in healthcare, excellent quantitative skills, and hands-on experience developing a variety of simulation models, ranging from simple models aimed at business audiences to complex, dynamic models that forecast the lifetime cost of disease. The candidate must also possess excellent written and verbal communication skills so as to work effectively with internal teams and communicate externally with clients. An ability to work in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism is crucial to this role at BHE. Strong decision-making ability, attention to detail, and effective organizational and multi-tasking skills are equally important.

Director of IT

BHE
Greater Boston Area
6 days ago
+23
Assists in defining project scope and objectives and ensuring technical feasibility. Ensures that all IT projects are delivered on-time, within scope, and within budget. Ongoing oversight/management of HITRUST routine activities, ensuring compliance. Manages and maintains compliant and effective QMS processes and documentation. Engages with and communicates effectively and efficiently with team members. Establishes and maintains relationships with third parties/vendors.

Senior Director of Research

BHE
Greater Boston Area
6 days ago
+23
We are currently accepting applications for a Senior Director of Research who will provide leadership on scientific methods and applications in a variety of areas, including outcomes research, epidemiology, and data science. This is a key position that reports to company leadership and leverages BHE’s partnerships with data organizations and academic experts.

Data Engineer

BHE
Greater Boston Area
6 days ago
+23
Build new features to improve our analytics platform. Contribute to the design of new functionality. Assist customer support team with analytics and software inquiries. Run ETL scripts and perform quality control tasks. Configure our software platform to use data sets and ensure ETL instructions and documentation are up-to-date. Become an expert in the structure and contents of each data source we work with.

ETL Analyst

BHE
Greater Boston Area
6 days ago
+23
Extract, transform and load data from source to production. Perform data quality assessment and measurement. Maintain and ensure databases are delivered on-time to our customers. Create and maintain documentation pertaining to ETL processes. Collaborate with data engineers on ETL process development. Serve as a technical resource in resolving questions related to databases or other data issues.

Machine Learning Scientist

PathAI
Cambridge
6 days ago
+21
We're looking for experienced machine learning scientists to join our team and help solve some of these challenges. If you're the right candidate, your day-to-day will look like: Understand PathAI’s products and services and introduce technology innovations with respect to functionality, performance, reliability, and scalability. Design, develop and maintain the machine learning infrastructure that powers PathAI Research and development of novel machine learning algorithms for the product platform Research and development of machine learning algorithms to expand product capabilities Participate in building new experiences, improve existing products, ensure quality assurance test designs and contribute to test systems architecture discussions

Machine Learning Engineer

PathAI
Cambridge
6 days ago
+21
We're looking for experienced machine learning engineers to join our team and help solve some of these challenges. If you're the right candidate, your day-to-day will involve: Understanding PathAI’s products and services and introducing technology innovations with respect to functionality, performance, reliability, and scalability. Designing, developing and maintaining the machine learning infrastructure that powers PathAI Performing research and development of machine learning algorithms to expand product capabilities Participating in building new experiences, improve existing products, ensure quality assurance test designs and contributing to test systems architecture discussions

Director of Data

edX
Cambridge
6 days ago
+35
The Director of Data Science is a highly quantitative problem solver responsible for championing the edX data analytics vision and practice. You’ll work with each and every function at edX to develop actionable insights that improve marketing effectiveness, inform product design, enable financial reporting and improve partner and learner outcomes. You will be the key person to shape edX’s data strategy. Lead edX to the right mix of talent, technology and stewardship that allows us to most effectively leverage our data to provide high quality education to everyone, everywhere.

Client Success Team Lead

Panorama Education
Greater Boston Area
6 days ago
+40
We’re looking for a Team Lead to support and coach a team of Client Success Managers who own large portfolios of schools and districts that serve up to 9,000 students. The Team Lead will own our services strategy for this client segment. Together, you and the team will develop and improve processes for providing every client with best-in-class service and thought partnership. You will also serve as a coach, teacher, and mentor with a laser focus on helping our team embrace continuous improvement and get better on a weekly basis. Professional growth for all Panorama team members is an extremely important part of our culture and success. We pride ourselves on the authentic relationships we’ve built with our clients and the passion for improving education that we infuse into every interaction: we will be excited for you to help Panorama continue and expand its famous client experience as we scale. This role is based in Boston and reports to our VP of Client Success.

Operations Analyst

MedTouch
Somerville
6 days ago
+35
As the Operations Analyst at MedTouch, you will be a catalyst for improvement across the business. Your natural curiosity about how our business works drives you to uncover new collaborative, cross-team opportunities and make them happen. Your savviness with numbers and analysis and your ambition to build strong, trusted relationships makes you an indispensable piece of how MedTouch grows. 

Senior Data Analyst, Programs

edX
Cambridge
1 week ago
+35
Support the day-to-day analytical needs of a cross-functional product development team. This includes assessing business opportunities, developing success metrics, designing and analyzing experiments, and building statistical models using large data sets. Identify, implement, and drive adoption of analytics-based solutions to business problems. Provide statistical support across all departments and for end customers. Mentor other team members. Innovate new ways data science can be used to support the organization and its mission.

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