Boston Tech Jobs and Startup Jobs

95

Technical Support Engineer

Neural Magic
Greater Boston Area
17 hours ago
Build trust and advisory relationships with data science customers to help them better use our software to achieve success with their deep learning projects. Be on the frontline of customer love: respond and remediate customer requests to proactively guide and resolve issues. Be a voice for our customers during internal discussions at Neural Magic. Represent their needs and struggles to help drive the software in a strong direction. Stay on top of rapid innovation by testing and documenting new features and technologies as the public previews get released. Perform pre-release gap and bug analysis to determine the need for public-facing support content. Closely monitor and identify trends in customer experiences. Work with Neural Magic teams to enable customers to support themselves in the use of the software.

Governance, Risk and Compliance (GRC) Manager

CircleCI
Greater Boston Area
1 day ago
Reporting to the head of security, the Governance, Risk and Compliance Manager will define, scale and oversee company-wide programs that build customer confidence, enable CircleCI operations to grow with minimal friction and ensure the company meets its third-party audit obligations. Specific domain ownership will include FedRAMP, SOC 2, GDPR/CCPA, Privacy Shield, SOX, IT controls, customer audits, legal liaison and day-to-day support for security. 

Senior Data Analyst for Product Growth

CircleCI
Greater Boston Area
1 day ago
You will be a member of CircleCI's data science and analytics team reporting to our director. The data science and analytics team is focused on improving our product experience and building a data-driven product culture. You will be embedded into CircleCI's growth practice. The growth practice is four teams spanning Product and Engineering. Each growth team is led by a product manager and supported by an analytics lead (that’s you!). Growth teams deliver measurable improvements to our product experience. To do so, they collaborate across CircleCI’s entire organization, including product, design, and marketing as well as application and data engineering.

Customer Success Manager

Quick Base
Cambridge
1 day ago
+37
We're looking for exceptional Customer Success Managers as we continue to aggressively grow! As a Customer Success Manager, you will serve as a trusted advisor to our customers. You have a consultative mindset and strive to please, embodying our company’s value of being Customer Obssessed. You can understand a wide variety of business objectives and processes across industries, tying them back to the Quick Base product, ultimately demonstrating the value of doing more with Quick Base. You will be critical in collecting the ‘voice of the customer’ and funneling feedback to appropriate channels. In short, you will own the success journey of our customers ensuring they have the right resources to realize their business objectives.

Customer Chat Support Representative

Data Scientist

Technical Support Representative

GTM Compensation Analyst

Load 1 more jobs5 jobs at Quick Base

Biotechnology Analyst

Leyton
Greater Boston Area
2 days ago
+17
The Biotechnology Analyst will be providing technical advice to US companies by investigating their latest R&D projects to identify where qualifying work is taking place. You will be working with existing and new clients who invest in R&D, to extend and expand their businesses.

Customer Success Manager

Zaius
Greater Boston Area
2 days ago
+32
If you are a self-starter that enjoys a fast-paced, dynamic and autonomous environment, and thrives in challenging situations, Zaius is the place for you. The ideal candidate loves being on the front lines of partnering with top tier customers to adopt the platform and provide technical solutions to complex problems. The Customer Success Manager on the strategic accounts team is a true hybrid of technical aptitude, relationship management and digital marketing expertise that results in increased adoption, value, satisfaction and renewal of the customer.

Senior Technical Services Consultant (Top Secret C…

VMware Carbon Black
Greater Boston Area
2 days ago
+59
This role will sit in VMWare's Security Business Unit, VMWare Carbon Black; a leader in cloud-native endpoint protection dedicated to keeping the world safe from cyber-attacks. The VMware Carbon Black Cloud consolidates endpoint protection and IT operations into an endpoint protection platform (EPP) that prevents advanced threats, provides actionable insight and enables businesses of all sizes to simplify operations.

Sales Strategy and Analytics Associate

Customer Success Manager

CRM Business Analyst (Gainsight)

Technical Trainer

Technical Support Engineer

Senior Technical Support Engineer

Load 3 more jobs7 jobs at VMware Carbon Black

LookML Data Engineer

Thought Industries
Greater Boston Area
3 days ago
+30
Our platform team is looking for a remote Data Engineer with a specialty in LookML. You will be reporting directly to our CTO and collaborating cross-functionally with our developers, product managers, and QA team. In this role, you will play a critical role in the future of reporting and data across hundreds of clients and millions of users alike. 

Enterprise Customer Success Manager

Thought Industries
Greater Boston Area
3 days ago
+30
Delivering and communicating ROI for our clients, throughout the customer lifecycle. Being the trusted partner for the customer on use-case and product functionality. Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. Collaborate closely with Renewal Managers and Account Managers to support renewals and expansion opportunities. Identify opportunities for customers to act as Thought Industries advocates (e.g. testimonials, case studies). Represent the voice of the customer to inform our sales process and product roadmap. Quarterbacking experiences by various cross-functional teams at Thought Industries, on behalf of the customer.

Order Management & Renewals Specialist

LogicManager
Greater Boston Area
3 days ago
+21
LogicManager is looking to add an Order Management and Renewals Specialist to our fast-growing finance team. In this role, you will be a critical link between the sales and finance teams to optimize the customer order and invoicing process as well as the renewal quoting process. With a thirst for process improvement within a fast-paced organization, you will report to the VP of Finance.

Senior Manager, Carbon Operations

Indigo
Greater Boston Area
3 days ago
+21
This role is essential. A carbon credit or a carbon offset is, fundamentally, a data product. You can’t see it, touch it, or feel it. If we say “this smallholder farmer in India removed 4 tons of carbon dioxide from the atmosphere”, that claim is only as good as the data we have to support it and how easily, accessibly, and clearly we package and communicate those data. The Senior Manager, Carbon Operations will help drive and own the quality, rigor, and credibility of our carbon claims.

Agronomic Data Scientist

Soil Carbon Scientist

Remote Sensing Scientist

Lead User Researcher

Agronomic Data Analyst

Lead Business Intelligence Analyst

Senior Manager, Carbon Strategy

Software Engineer, Data Visualization

Data Scientist, Pricing & Risk

Data Visualization Engineer (Back-End)

Head of Department Operations, Global Markets

Load 8 more jobs12 jobs at Indigo

Machine Learning Engineer Intern (NLP)

SS&C Intralinks
Waltham
3 days ago
+40
work closely with us to envision and realize cutting-edge ideas through rapid prototyping, development and deployment. Teams will work on business problems and Proof of Concepts to help determine which opportunities to pursue further and share these findings to assist Intralinks future product development.

Enterprise Customer Success Manager

Fuze
Greater Boston Area
3 days ago
+29
 Enterprise Customer Success Managers (CSMs) are responsible for building and maintaining relationships with existing Fuze, with a Focus on Retention, Adoption around our communications and SaaS products, as well as looking for opportunities for expansion – increasing the Value customer finds from our suite of products. CSMs are regularly talking to customers and assisting with needs such as general account questions, service adds, project coordination, and facilitating occasional Billing and Support resolution. Customer Success Managers must be able to communicate new services and products to both C-Level business owners as well as technical users (e.g. IT Managers, Helpdesk Managers, etc). A high degree of understanding of technical terminology and a keen desire to learn is considered advantageous and pivotal to this role. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in and roll up your sleeves and play a key role in maintaining solid business relationships and building new ones, the Customer Success team is the place to be! 

Sr. Analyst, Business & Pricing Strategy

ProfitWell
Greater Boston Area
3 days ago
+33
Use your analytical ability and creativity to be the primary force behind devising strategic recommendations for our clients; these will include go-to-market, monetization optimization, and product development recommendations. Analyze data from disparate sources, including data wrangling and in-depth analysis. Along with the Strategist, present your data-driven recommendations to all levels of a client organization (middle management up to C-suite). Drive project execution, including clearly and concisely communicating with internal and external key stakeholders about project statuses. Serve as a product owner, taking initiative to drive improvements from the front line, including streamlining processes, building out new analytics capabilities, improving visualizations, creating better storytelling, and everything else that could feasibly make our pricing offering better.

Lead Data Engineer, Platform Development

DraftKings
Greater Boston Area
3 days ago
+46
DraftKings is growing quickly and we’re looking for a Lead Data Engineer to help establish and lead a data team centered around the mission of providing a best-in-class experience for our products and customers. This position requires strong technical skills and a bias toward collaboration. You will be working across teams, informing business decisions, and helping to expand our software platform.

Data Engineer

Internal Audit Manager, Technology

Senior Software Engineer, Data Science

Data Science Software Engineer

Klaviyo
Greater Boston Area
4 days ago
+44
Our data science team is analyzing large data sets (we’re collecting billions of individual actions every month) and building products that enable our customers to grow faster and communicate more effectively with their customers. We’re looking for data science software engineers to build production features, models and pipelines.

Machine Learning Engineer

Senior Data Scientist

Senior Data Scientist

Machine Learning Engineer

Data Science Software Engineer

Growth Success Manager

Load 3 more jobs7 jobs at Klaviyo

Office Manager / Team Assistant

LeanIX, Inc.
Watertown
4 days ago
+32
As Team Assistant at LeanIX you will take on a valuable and versatile role in our fast-growing company and work closely with internal departments and management as well as external contacts such as customers, suppliers and business partners. You also play an important role in the onboarding of new colleagues. You are responsible for the entire office management and all related administrative activities.

Technical Support Lead

LeanIX, Inc.
Watertown
4 days ago
+32
The Customer Support team at LeanIX is a critical part of our current and future success, and we are looking for absolutely, and only, the best people out there with a passion for educating our customers as well as solving their problems as they work within the LeanIX product suite. The Senior Customer Support Specialist will be a master of the customer support domain and will grow to serve as a hands-on team lead for the overall Customer Support team.

Senior Customer Success Engineer

LeanIX, Inc.
Watertown
4 days ago
+32
We are looking for a Customer Success Engineer with extensive troubleshooting and analytical skills to serve our customers via email, chat and occasional phone calls/Web conferences. You are self-driven, with strong motivation for digging deep into complex and hard problems. You have a sense of urgency and draw satisfaction from going above and beyond the limits to provide solutions. You will be a champion for the customers' voice within our company.

Data Engineer

SmartSense by Digi
Greater Boston Area
4 days ago
+36
In this Data Engineer role, you will be involved in the transformation of sensor data and instrumentation that allow effective monitoring and reporting of the environments being sensed and of the sensors and networks we have deployed. The challenges are diverse as are the potential solutions, and you will have freedom to explore approaches to meeting the challenges coupled with responsibility for delivering effective analytic enabling products. You will have the opportunity to perform across a range of Data Engineering responsibilities and be constantly challenged to extend your skills and the solutions the Data Engineering team is able to provide.

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