Boston Tech Jobs and Startup Jobs

14

Customer Support Associate

edX
Greater Boston Area
45 minutes ago
+15
EdX is seeking a Customer Support Associate to join our growing Support Team. Customer Support Associates help learners resolve questions across a variety of course experiences. Students love edX courses, so they’re not shy about asking for help, and we pride ourselves in helping them make the most of their experience while providing World Class support. You’ll also work cross-functionally with our product teams regarding bugs, features, and ticket trends.

Sales Manager

CarGurus
Greater Boston Area
20 hours ago
+41
The Manager of Dealer Relations is responsible for leading and coaching a high-performing, sales-focused account management team at the individual level. The Manager of Dealer Relations will be responsible for contributing to and executing the strategic direction as set forth by the Senior Director of Dealer Relations, and VP of Dealer Relations. The successful candidate will have experience working in a fast-paced sales environment with relatively short sales cycles and high-growth expectations. The Manager of Dealer Relations will own a segment of the business, and will be responsible to delivering against renewal, sales, and retention targets, while contributing to the successful rollout of new products among an existing client base.

Data Science Engineer

Programmatic Client Partner

Data Applications Engineer

Senior Data Science Engineer - Algorithmic

Business Systems Analyst

Senior Associate, Pricing Strategy

Senior Data Scientist

NetSuite Administrator

Office Administrator

Data Scientist

Customer Success Specialist Onboarding

Customer Success Associate, Support

Senior Business Intelligence Analyst

Load 10 more jobs14 jobs at CarGurus

VP Customer Service – Efficiency and Effectiveness

ezCater
Greater Boston Area
2 days ago
+30
Be responsible for the efficiency and effectiveness of the 500 (soon to be 1,000+) CSRs who support all of our constituents. Our people are in multiple sites across the US and Europe, in office, work-from-home, and outsourced set-ups. Lead the teams that help you do your work. Today those teams includes scheduling, workforce management, training, quality assurance, and strategic projects. Refine the processes and tools we have in place – and invent, buy, or build different and better ones when it’s time to do so. We don’t have sacred cows. Work closely with our data analysts to invent and refine metrics, ferret out problems, calculate ROIs, and track improvements. We’re huge believers in the enabling power of objective-yet-nuanced data. Work closely with our software developers to build or buy better tooling. We’re huge believers in the enabling power of clever-yet-pragmatic technology. Work closely with our CSRs and their leaders, helping roll out your refinements and new processes, and ensuring they’re practicable and welcomed by the CSRs.

Data Engineer

DraftKings
Greater Boston Area
4 days ago
+24
We’re reimagining sports and technology.  DraftKings is bringing sports fans closer to the games they love and becoming an essential part of their experience in the process. An industry pioneer since our founding in 2012, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do and we think you will too. Love data? We do too. As a Data Engineer, you’ll be a creative contributor to

Technical Lead, Data Science Engineering

Analytics Manager, Product Platform

Sr. Manager of Sportsbook Analytics

Director, Sportsbook Analytics

Corporate Development Director, Strategy

Load 2 more jobs6 jobs at DraftKings

Customer Support Lead

BookBub
Greater Boston Area
5 days ago
+23
BookBub is seeking a customer support leader to manage and develop support at our organization. This person will lead and mentor a small team of support representatives, working to build a distinct consumer-facing support function at the company and helping develop support practices as we launch a new business line. The ideal candidate will have experience leading a support team, improving support processes and documentation, and collecting, sharing, and acting upon customer insights. The candidate should also have excellent problem-solving and troubleshooting abilities, and thrive on providing thoughtful, friendly, and effective one-on-one support.

Executive Assistant

edX
Greater Boston Area
5 days ago
+15
EdX is hiring an Executive Administrative Assistant to support our Chief Product Officer. A strong EA candidate is a highly­ organized, detail­ oriented, self­ starter with a strong track record of demonstrating sound judgment. The keys to this role will be pragmatic thinking, strategic support and passion for executing efficiently in a fast­ moving environment filled with competing priorities.

Data Scientist

edX
Greater Boston Area
6 days ago
+15
Identify, implement, and drive adoption of analytics-based solutions to business problems. Perform quantitative research on large data sets. Mentor other data scientists, engineers, and analysts, and provide scientific support across all departments and for end customers. Guide and potentially participate in the software implementation of data products. Innovate new ways data science can be used to support the organization and its mission.

Engineering Manager - Data

ezCater
Greater Boston Area
6 days ago
+30
Make it easy for everyone to get the data they need when they need it so they can decide and act more quickly. Design and develop new systems and tools that enable frictionless and prolific data consumption throughout the company. Architect and deliver improvements to our ever-growing data platform. Deliver a quality product to stakeholders: data analysts, executives, and just about everybody! Develop a deep understanding of our data and our business. Coach managers and individual contributors and grow them as leaders and technologists. Nurture our collaborative and autonomous development culture. Be both a trusted advisor to the CTO and a good colleague to your peers.

Regional General Manager- Northeast

Getaround
Greater Boston Area
1 week ago
The Regional Manager - Northeast plays a meaningful role in our market growth in North America. This person will be responsible for leading the Boston, New York, New Jersey, Philadelphia and Washington DC markets and their respective General Managers. Each of these cities have their own unique challenges, and it is the Regional Manager's role to ensure that each market is successfully hitting all goals and is growing at an ambitious pace. This role is a key position in company and will report into the Director of Markets - North America.

Senior GRC Analyst

ezCater
Greater Boston Area
1 week ago
+30
At ezCater, the GRC Analyst will work with the various functions to evaluate the design and effectiveness of the control environment. This will include both operational and technical controls and developing trending for remediation efforts and overall compliance with operational standards. The individual will participate in the building of compliance programs including detailed exception reporting. This person will participate in pre-implementation reviews of new systems to ensure that there are proper controls over the development phase to meet compliance and best practice standards.

Senior Data Engineer

ezCater
Greater Boston Area
1 week ago
+30
Work with the entire team to prioritize our backlog by business value and effort. Burn through said backlog, getting data where it’s most needed. Share in creating the team roadmap. Improve performance & efficiency wherever you can. Treat data quality as a 1st class deliverable, because it is. Create consumers, data pipelines, transformations, tables, buckets, schedules, DAGs and all the other components of a good data integration solution. Move a lot of data.

Sr. Manager, Local Operations & Logistics

Getaround
Greater Boston Area
2 weeks ago
The Sr. Manager, Local Operations & Logistics is a key resource in the strategic development of all processes and tools used by our local operations team. The ideal candidate brings an exceptional track record of designing processes and has experience in logistics and resource planning. The Senior Manager will play an integral role in helping build world-class, scalable operations across cities in which we operate, supporting our rapid growth, and delivering a reliable, predictable and quality customer experience. This role is a key resource in the company and will report into the Director of City Operations.

Regional Manager - Northeast

Getaround
Greater Boston Area
2 weeks ago
The Regional Manager - Northeast plays a critical role in our market growth in North America. This person will be responsible for overseeing the Boston, New York, New Jersey, Philadelphia and Washington DC markets and their respective General Managers. Each of these cities have their own unique challenges, and it is the Regional Manager's role to ensure that each market is successfully hitting all goals and is growing at an aggressive pace. This role is a key position in company and will report into the Director of Markets - North America.

Regional Dispatcher - Northeast

Getaround
Greater Boston Area
2 weeks ago
What you’ll be doing: Dispatching and monitoring our Field Specialists on a day-to-day basis using real time data across multiple markets Working with the fleet team to analyze and prioritize daily operational goals and timelines Prioritize daily activities based on emergencies during shift Communicate with our Field Specialists using our dispatch tools Schedule and dispatch Field Specialists to service vehicles at certified vendors according to customer requests, specifications, or needs, using our dispatch tools Working with the Customer Happiness Management team to dispatch and handle real-time incidents Provide critical feedback and support to maximize operational efficiency.

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