Boston Tech Jobs and Startup Jobs

16

Sr. Restaurant Success Analyst

Toast
Greater Boston Area
2 days ago
+50
The Restaurant Success Analyst (RSA) will operate as a key customer advocate for the accounts in their territory, driving customer satisfaction in a one-to-many fashion across a high volume book of business. Using customer empathy, good judgment, and a consultative approach, you will drive customer retention and satisfaction with measured success based upon productivity KPIs as well as net revenue expansion and overall retention goals. As a pivotal internal and external stakeholder, you will partner with the Sales, Support, Services, Product and Finance teams to meet all customer needs.

NetSuite Administrator

Chief of Staff Supporting CBO/CFO

Sr Manager, Strategic Operations

Senior Director, Operational Excellence

Systems Solutions Architect

Customer Configuration Analyst - Boston, MA

Travel Manager

Software Configuration Analyst - Boston, MA

Senior Software Engineer, Data Platform

Capital Data Analyst

Business Systems Manager

Sales Enablement Manager, Systems and Tools

IT Infrastructure Manager

Lead Executive Assistant

Director, Enterprise Systems Architect

Director of Business Systems

ServiceNow Administrator

Director, Corporate Development & Strategy

Director of Restaurant Success

Regional Manager, Restaurant Success (Inside)

Sr. Database Performance Engineer

Sr. Business Analyst

Senior Director Enablement CS

Manager, Data Insights

Data Insights Analyst, GTM Strategy & Operations

Corporate Strategy Associate/Senior Associate

Sr. Support Business Analyst

Bilingual Restaurant Success Manager - Inside

Payments Strategy Manager/Director

IT Help Desk Analyst

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Senior Customer Success Manager

Threat Stack
Greater Boston Area
3 days ago
+31
The Senior Customer Success Manager is responsible for the overall success and adoption of a portfolio of Threat Stack’s largest accounts. The perfect candidate should be adept at developing a consultative relationship with key decisions makers within assigned accounts and further elevating existing relationships.

Strategic Customer Success Manager - Boston, MA

Smartsheet
Greater Boston Area
3 days ago
Smartsheet is looking for a proven Strategic Customer Success Manager to manage a set of large strategic accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet advisor. For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact. The ideal candidate should have a proven track record of Software as a Service (SaaS) account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills.

Business Operations Analyst

Fuze
Greater Boston Area
3 days ago
+29
The Business Operations Analyst will be a key member of our growing operations team at Fuze. You will be responsible for a large variety of tasks to include; optimizing our internal processes for delivering customer invoices and responding to customer billing requests. You will be accountable for improving our ability to deliver accurate invoicing and collect our receivables. This role will provide an opportunity to participate in special cross-functional projects that will allow for significant professional growth.

Director of Professional Services, CloudHealth by…

CloudHealth by VMware
Greater Boston Area
3 days ago
+55
In this role, you will be responsible for defining, marketing and selling professional services to prospective and existing customers.  You will be responsible for the delivery of all professional services sold.  This includes ensuring that customers receive positive business outcomes from the services delivered and have a positive customer experience.  You will also be responsible for recruiting, on-boarding, and managing a team of consultants and delivery partners.  You will partner with your VMWare counterparts to ensure service operations are aligned with standard processes and scale as the services revenue grows.

Data Analyst - CloudHealth by VMware

CloudHealth by VMware
Greater Boston Area
3 days ago
+55
Perform data analysis and problem solving on customer questions and develop content for self-service features to assist future customer inquiry on business-critical topics. Assist with customer data analysis and reconciliations questions and issues. Working with a cross functional team, design and manage customer facing self service center based on operational knowledge build by the team and across the organization. Define and execute article quality review process to maximize effectiveness and efficiency. Manage new and incoming article content (review and publish) to ensure accuracy, quality and correctness. Responsible for operational support of knowledge base tools and publishing capabilities.

Business Analyst

Punchbowl
Greater Boston Area
3 days ago
+17
Analyze data to provide metrics and performance reports for weekly, quarterly, and annual goals. Assist with month-end closing procedures, including preparing journal entries and account reconciliation. Enforce operating procedures for all vital finance and accounting functions. Manage customer invoicing, Accounts Receivable, and collections. Act as the central point person for internal reporting around key business metrics and financials.

Client Development Manager (Account Executive)

Smartsheet
Greater Boston Area
4 days ago
Smartsheet is seeking an experienced sales professional to join our team as a Client Development Manager. The ideal candidate will have a history of over performance in quota attainment and developing customer accounts. This important role is part of the Sales team and is based at Smartsheet in Boston, MA and reports to the Commercial Sales Manager. 

Consultant

Smartsheet
Greater Boston Area
1 week ago
As a Solutions Consultant, you will work with Smartsheet customers and partners on engagements to convert business requirements into Smartsheet solutions. Within this role you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose solutions for use cases across different industries and business groups. The right candidate is...

Customer Success Associate

Smartsheet
Greater Boston Area
1 week ago
Smartsheet is looking for a proven Customer Success Associate to manage a set of small to medium sized accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet advisor. For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact. The ideal candidate should have a proven track record of Software as a Service (SaaS) account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership and outstanding communication skills.

Director of Customer Success - East/EMEA, Strategi…

Smartsheet
Greater Boston Area
1 week ago
As Sr. Manager of Customer Success (East/EMEA), you will oversee our CSMs working in our Boston, London and field locations on the East Coast. You will partner closely with other Smartsheet leaders across Customer Success, Sales, Support, Professional Services, Marketing and Product to drive strong usage, retention, and growth.

Technical Support Engineer

Fuze
Greater Boston Area
1 week ago
+29
The Technical Support Engineer role is a combination of customer service and technical ability. This role is a customer facing role, by phone and email with a strong importance on communication. This role is dedicated to addressing customer product issues and change requests, limiting the customer involvement when possible, with the goal of an enjoyable experience. The candidate for this role is to drive customer satisfaction with a combination of product knowledge and customer engagement.

Executive Assistant

Fuze
Greater Boston Area
1 week ago
+29
Providing full-cycle administrative support to Senior Leadership. Coordinating, organizing, and scheduling meetings (often times with high level executives and external customers). Taking ownership of internal team meetings and events. Cross-functional partnership and high-level calendar management. Be the first line point of contact both internally and externally for Senior Leadership. Managing both domestic and international travel. Thriving in a fast paced, vibrant, start up culture. Organize and submit expense reports using Concur. Proactively maintain organizational distribution lists.

Enterprise Customer Success Manager

Fuze
Greater Boston Area
1 week ago
+29
 Enterprise Customer Success Managers (CSMs) are responsible for building and maintaining relationships with existing Fuze, with a Focus on Retention, Adoption around our communications and SaaS products, as well as looking for opportunities for expansion – increasing the Value customer finds from our suite of products. CSMs are regularly talking to customers and assisting with needs such as general account questions, service adds, project coordination, and facilitating occasional Billing and Support resolution. Customer Success Managers must be able to communicate new services and products to both C-Level business owners as well as technical users (e.g. IT Managers, Helpdesk Managers, etc). A high degree of understanding of technical terminology and a keen desire to learn is considered advantageous and pivotal to this role. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in and roll up your sleeves and play a key role in maintaining solid business relationships and building new ones, the Customer Success team is the place to be! 

AI Implementation Manager (Data Scientist Manager…

Humana Studio_h
Greater Boston Area
1 week ago
+47
An AI Implementation Manager (AIIM) has a strong intuitive grasp of Artificial Intelligence (AI) and Machine Learning (ML) as well as core product skills (strategy, roadmaps, prioritization, etc.). AIIMs help identify and prioritize the highest value applications for machine learning and do what it takes to make them successful. The AIIM, plans and executes the necessary AI/ML-driven process changes and initiatives necessary to deliver a complete solution to a stated business problem.

Senior Cloud IAM Engineer

Senior SQL Server Database Administrator( remote virtual home office eligible)

Senior Network Engineer

Lead Analytics Translator

Sr. Software Engineer - AI/ML

Senior Research Consulting Professional - Humana Healthcare Research

Sr. Business Intelligence Engineer

Lead AI Engineer (ML/Python)

Data Scientist -Cognitive/Machine Learning Professional 2-2

Actuary, Market Support - Employer Group Market Risk Management

Actuary, Analytics/Forecasting

Actuary

Senior Data Scientist

Senior Research Scientist

Senior Business Intelligence Engineer-2

HCS Compliance & Risk Management Senior Data and Reporting Professional

Manager, Telecomm/Voice Engineering(remote virtual home office eligible)

Associate Actuary; Analytics/Forecasting

Applied Data Science Lead and Architect (Experience Center)

Senior Security Contemporary Capability Leader ( Work at Home Eligible )

Cloud Data Engineer

Lead Cloud Data Engineer

Senior Systems Engineer - ServiceNow

Lead Cloud Cyber Security Operations Engineer (virtual remote home office eligible)

Principal Data Scientist

Senior Data Scientist - Clinical Data Science

Lead Enterprise Architect - Public Cloud ( virtual home office remote eligible)

Lead Data Scientist - Deep Learning

Data Science / Business Intelligence / Informatics

Director, Network Engineering

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Customer Success Manager, Enterprise

Snyk
Greater Boston Area
2 months ago
+26
You will join our Customer Success team, who is responsible for helping new organisations to use Snyk to build value for their company quickly and effectively. This includes taking them through the technical onboarding journey, and helping them build value for their company through using Snyk.

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