Boston Tech Jobs and Startup Jobs

We are hiring a VP of Customer Support responsible for developing and delivering the strategy that ensures our customers are successful on our platform. Reporting to the Chief Technology Officer, the VP of Customer Support will lead the DO Customer Support function and its teams that make up a core pillar of DigitalOcean’s brand known for delivering an amazing customer experience across every interaction. Successful candidates will have a successful track record of running innovative Customer Support programs and increased customer retention and customer adoption.

We are looking for a Senior Manager to join the Strategic Operations team at Toast located in our headquarters in Boston. The ideal candidate is just as good at getting the details right as s/he is at influencing senior leaders. This role reports to the Chief of Staff and will own the implementation and execution of highly cross functional, strategic initiatives.This role is very visible to senior leadership and will lead projects, processes, and initiatives for Toast’s top priorities. S/he must be able to work collaboratively with cross functional departments to guide project execution, reduce obstacles to completion, and ensure initiatives meet committed timelines.

The Senior Customer Success Manager is responsible for the overall success and adoption of a portfolio of Threat Stack’s largest accounts. The perfect candidate should be adept at developing a consultative relationship with key decisions makers within assigned accounts and further elevating existing relationships.

In this role, you will be responsible for defining, marketing and selling professional services to prospective and existing customers.  You will be responsible for the delivery of all professional services sold.  This includes ensuring that customers receive positive business outcomes from the services delivered and have a positive customer experience.  You will also be responsible for recruiting, on-boarding, and managing a team of consultants and delivery partners.  You will partner with your VMWare counterparts to ensure service operations are aligned with standard processes and scale as the services revenue grows.

Perform data analysis and problem solving on customer questions and develop content for self-service features to assist future customer inquiry on business-critical topics. Assist with customer data analysis and reconciliations questions and issues. Working with a cross functional team, design and manage customer facing self service center based on operational knowledge build by the team and across the organization. Define and execute article quality review process to maximize effectiveness and efficiency. Manage new and incoming article content (review and publish) to ensure accuracy, quality and correctness. Responsible for operational support of knowledge base tools and publishing capabilities.

An AI Implementation Manager (AIIM) has a strong intuitive grasp of Artificial Intelligence (AI) and Machine Learning (ML) as well as core product skills (strategy, roadmaps, prioritization, etc.). AIIMs help identify and prioritize the highest value applications for machine learning and do what it takes to make them successful. The AIIM, plans and executes the necessary AI/ML-driven process changes and initiatives necessary to deliver a complete solution to a stated business problem.

Develop our Managed Databases (DBaaS) products in Golang. Work on technically challenging distributed systems. Collaborate with an agile, self-managed team of peers. Leverage interesting technologies such as Go, Docker, Kafka, and more. Integrate with many components across the DigitalOcean stack.

You will join our Customer Success team, who is responsible for helping new organisations to use Snyk to build value for their company quickly and effectively. This includes taking them through the technical onboarding journey, and helping them build value for their company through using Snyk.