CloudHealth - Senior Technical Support Engineer
CloudHealth by VMware
Greater Boston Area
2 weeks ago
Triage, troubleshoot, escalate, and/or provide resolution to customer support tickets.
Reproduce, document, and call out product defects to the Engineering team.
Effectively communicate customer feedback and feature requirements to Engineering and Product Management.
Identify commonly asked questions and generate knowledge base articles based on this content.
Utilize product domain expertise to serve as a trusted technical advisor to customers.