Boston Tech Jobs and Startup Jobs

13

Strategy and Pricing Analytics Manager

Skillsoft
Greater Boston Area
4 days ago
+27
The Manager, Strategy and Pricing Analytics will be an important member of Skillsoft's Strategy Team, which is responsible for strategic decisions that grow and transform the business, establish strategic partnerships, deploy new products and achieve corporate strategy goals. The Manager, Strategy and Pricing Analytics will be responsible for evolving our analytic capabilities, uncovering and driving insights into the business, and working cross-functionally to drive the Strategy Team's goals. This role will be critical to our success, playing an active part in shaping our strategic intelligence capabilities, approach to serving our internal business partners, and the outputs we deliver. In achieving these goals, this role will work across the organization both in terms of functional area and seniority level. The work will comprise both individually driven analytic projects and more cross-functional team driven projects. This is an opportunity to truly shape how relevant data and analytics are created, managed and purposed to directly impact our strategic goals around strategy, packaging and pricing.

Sr. Director, Head of Partner Success

edX
Cambridge
4 days ago
+39
The role reports to the Vice President of Education Services. As a senior member of the group’s management team, you will also work in close collaboration with leaders and key groups across edX including content strategy, marketing, partner operations, and product delivery. 

Customer Success Representative

edX
Cambridge
5 days ago
+39
Triages and manage new and existing customer requests through Zendesk ticketing system. Develops deep understanding of edX course catalog to assist with catalog curation requests. Supports onboarding new customers onto the edX platform. Supports sales and account management through the procurement process and catalog curation. Identifies and synthesizes local market trends, based on customer and stakeholder interactions and feedback. Thinks creatively and systematically to help improve operational processes.

Senior Client Partner, Brand Advertising

Unity Technologies
Remote
6 days ago
+55
As a Senior Client Partner for Brands, you will be responsible for growing Unity Ads’ presence within the Midwest, focusing on driving revenue from major advertisers, brands, and agencies. This unique and exciting position will enable you to define the future of Unity’s massive ad business and work closely with Unity product, marketing, account management, and operations to ensure successful delivery and renewal of advertising campaigns. This role will be remote, based out of Chicago or Detroit. 

Workplace Experience Coordinator

Customer Success Associate - English / Spanish Bil…

NeighborSchools
Greater Boston Area
6 days ago
+10
1.  Work 1:1 with NeighborSchools partners every day as they launch & grow their new home daycares. You’ll become an expert in every aspect of home daycare & small business management, and you’ll be there to support our partners every step along the way. 2. Help new and expecting parents navigate their child care options and discover affordable, quality home daycares right in their neighborhoods that they otherwise don't even know about! You'll facilitate tours and check-in afterwards to make sure that everything went well. You'll be the hero to every mom and dad that is confused and overwhelmed by the child care conundrum! 3. Do the Needful: as an early-stage startup, opportunities and responsibilities can shift quickly. Every week you’ll work with leadership, marketing, and engineering to continually improve our product and service, and will adapt quickly and embrace change as we expand our focus, refine our processes, and grow our team.

Learning Consultant - India

Skillsoft
Remote
6 days ago
+27
We are currently seeking a Learning Consultant (LC) who will execute a portfolio of projects across multiple customers. The Learning Consultant is responsible for ensuring that all projects are completed within scope and to the quality standards required. Projects can include facilitating live sessions, creating marketing plans and materials, curating content, building learning programs, conducting needs analyses, advising customers on best practices, measuring results/reporting and similar learning and development activities. Establishing solid rapport and working relationships with all external stakeholders to ensure a delighted customer experience for the duration of the project and to deliver clear value in accordance to the customer's needs as described in the contract will be important for this role. The Learning Consultant is responsible for establishing solid working relationships with internal stakeholders across all areas of the organization as needed.

Business Intelligence Analyst, Customer Experience

Drizly
Greater Boston Area
1 week ago
+33
We are looking for someone to build the future of customer and retailer experience at Drizly. This person will support and optimize existing customer service processes, as well as collaborate on the future product roadmap. This role will be responsible for covering the entirety of pre- and post-order issues that can occur on Drizly, from inventory stockouts, internal or technical Drizly mistakes, customer issues, and store/courier errors. They will incorporate diverse 3rd party data sets (Zendesk, Humanity, Zenefits) with Drizly internal data.

Manager, Business Intelligence

Skillsoft
Greater Boston Area
1 week ago
+27
· Regular evaluation of implemented tools for investment productivity and effectiveness. Continually assess functional capabilities vs. other tools in market and opportunities for enhancing existing or introducing new tools. · Evolve the existing landscape of reporting through developing new leadership level dashboards and presentations with consistent look and feel within the bounds of our brand. · Provide thought leadership and data journalism mentorship to other analysts. · Build and maintain the distribution of push reporting and self-service data products for all levels of the organization, enabling seamless access to information. Ensure federation of data assets while maintaining appropriate privacy and information security requirements. · Work with team partners on the architecture and supporting data structure to guarantee high-performance, scalable reporting solutions. Routinely assess reporting performance, intercepting impacts from technical changes and guaranteeing customer satisfaction. Define and manage SLA metrics to track the availability and quality of reports and dashboards.

Senior Data Analyst, Programs

edX
Cambridge
1 week ago
+39
Support the day-to-day analytical needs of a cross-functional product development team. This includes assessing business opportunities, developing success metrics, designing and analyzing experiments, and building statistical models using large data sets. Identify, implement, and drive adoption of analytics-based solutions to business problems. Provide statistical support across all departments and for end customers. Mentor other team members. Innovate new ways data science can be used to support the organization and its mission.

Director of Operational Planning (Newton, MA)

Examity
Newton
1 month ago
+11
In this role, you will focus on demand and workforce capacity planning, allocation of exams to proctoring centers, and monitoring the proctoring centers to ensure they perform to established targets. You are expected to meet the company’s objectives, in addition to having a passion for success, and a proven record of successful operational planning and implementation across multiple, geographically diverse company-owned and vendor contact centers.

Customer Success Manager

Klaxoon
Cambridge
3 months ago
- Set up the solution : from the delivery of the product to the mastering of all the features. - Manage customer's requests (functional and technical support). - Make sure your clients receive appropriate advice and support whenever needed. - Track KPIs and make sure that the CQD is respected (Cost/ Quality/Delay). - Build and obtain customer loyalty and a grow your portfolio. - Ensure that the solution is easy to use.

Functional and Technical User Advisor

Klaxoon
Cambridge
3 months ago
- Manage customer's requests (functional support on the platform by live chat, emails or incoming calls). - Handle weekly onboarding sessions for any end-user that attends. - Proactively reach out to end-users to ensure they are fully aware of the capabilities of the platform. - Work with Client Success Manager's to offer support when needed.

Machine Learning Engineer

Examity
Newton
5 months ago
+11
We are looking for an experienced machine learning engineer or data scientist with strong developer skills. The Machine Learning Engineer will apply a broad knowledge of AI and ML techniques to design and implement authentication, proctoring and automation solutions across the Examity product line. As part of a fast-growing and innovative team, you will apply creativity to solve technical challenges.

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