Boston Tech Jobs and Startup Jobs

6

Partner Services Manager

Bevi
Greater Boston Area
3 days ago
+28
The Partner Services Manager is responsible for ensuring that Bevi’s partners/distributors are empowered to perform to Bevi’s standards for customer and technical service. The Partner Services Manager works proactively with our distributors (food service, office coffee service (OCS), water service, and others), across the US & Canada to help them improve their operational performance by introducing and overseeing the implementation of operational processes. You will build/create tools to help partners and their end customers get the most out of their Bevi experience. The Partner Services Manager is also the go-to conduit for operational inquiries and issues, escalates issues to Field Operations Managers and other teams within Bevi. You will ensure that partners and branches fully take advantage of Bevi's Technical Support, documentation, and other resources. Success in this role is measured through distributor performance metrics and satisfaction surveys.

Data Scientist

Jobcase, Inc.
Cambridge
6 days ago
+23
Data Scientists at Jobcase tackle a broad range of analytical problems, including recommender system optimization, user segmentation modeling, lifetime value forecasting, and topic modeling. They collaborate with colleagues throughout Jobcase, from database marketing and sales, to engineering and product management. They combine technical proficiency with business savvy to translate business problems into production-ready code.

Customer Success Manager

Alyce
Greater Boston Area
1 week ago
+21
Manage enterprise client relationships, creating account growth plans, and navigating scope conversations with positive outcomes for all involved. Drive solution adoption by providing best practices, solution usage maturity benchmarks, diagnosing barriers to adoption, and helping the customer address those obstacles. Develop and maintain a deep understanding of both the Alyce product and our customer's specific needs in support of their ongoing usage. Communicating in a concise but appealing manner, with the ability to simplify technical concepts for a non-technical audience. Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Engineering. Provide proactive support to our clients.

Manager, Business Applications and Integration

Bevi
Greater Boston Area
1 week ago
+28
The Manager of Business Applications & Integration will lead administration, configuration, and continuous improvement of processes and procedures in support of current and future core business applications (NetSuite, Zendesk) and related integrations (Workato). This role will be responsible for capturing, prioritizing, designing, executing, and monitoring system changes as well as managing new feature releases, testing, supporting reporting requests and delivering training. We are seeking someone with excellent technical and communication skills who can interface directly with internal stakeholders to understand their needs and translate them into actionable and scalable solutions.

Political Operations Assistant

ActBlue
Somerville
2 weeks ago
The Customer Service Team’s role is to serve as the front line of support for ActBlue. Team members are the chief brand ambassadors to ActBlue’s millions of donors, as well as campaign and organization users. The Political Operations Assistant will be a member of a small team that primarily works with the many campaigns and organizations that use our tools, as well as helping to ensure that internal team systems are run efficiently. This is an entry-level position on the Customer Service Team. This person will be responsible for helping with the initial ActBlue account onboarding for many different types of organizations and for ensuring the disbursement of funds to the organizations that use our tools is carried out efficiently. A successful candidate must be detail-oriented with an analytical eye. This position involves handling sensitive financial information, so discretion and good judgment are a necessity.

Director of Support

Bevi
Greater Boston Area
2 weeks ago
+28
The Director of Support is responsible for ensuring that Bevi’s end customers, partners, and internal team receive quality, effective, and timely responses to their inquiries and questions. Reporting to the Senior Director of Service Operations, the Director of Support leads several teams encompassing support, training, and documentation, and coordinates cross-functional support responses and materials from throughout Bevi. The Director of Support ensures that responses adhere to internal and external SLAs, and simultaneously continuously develops and improves materials, process, and tools to make Bevi’s support function more effective and efficient. Performance is measured through KPIs including response and resolution time, and internal and external customer satisfaction.

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