Boston Tech Jobs and Startup Jobs

213

Customer Success Manager

Smartsheet
Greater Boston Area
54 minutes ago
Smartsheet is looking for a proven Customer Success Manager to manage a set of large accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet...

Post-Live Services Coordinator

Toast
Greater Boston Area
1 hour ago
+45
Coordinate, monitor and improve fields service activities after a customer has gone live. Contact customers to confirm field service visits. Set and, at times, re-set expectations with the customer on the remediation process itself along with providing excellent customer service support. Work with customers to understand scope of field service projects. Ensure material is ordered and sent to job sites on time. Occasionally act as sales lead for field service work to develop business. Manage service delivery. Direct and manage on-site/remote field service crews. Work with field service crews to ensure all aspects of job are complete. Ensure accurate records of all field service calls are maintained. Review customer billings to ensure accuracy.

Enterprise/Mid Market Technical Services Manager

Strategy & Operation Senior Program Manager

Salesforce Administrator

Manager, Restaurant Success

Program Manager

Business Process Analyst

IT Project Manager

(Sr.) Business Intelligence Manager

Restaurant Success Manager

Director of Customer Success Enablement

Director of Remote Implementation

Relationship Manager, Toast Payments

Director Real Estate and Workplace Experience

Technical Support Specialist

Revenue Operations Representative

Systems Enablement Manager

Strategy & Operations Project Manager

Corporate Strategy & Development Integration Project Manager

Restaurant Success Analyst

Director, Toast Payments

Workplace Experience Coordinator

Data Quality & Data Operations Manager

Content Insight Analyst

Load 10 more jobs24 jobs at Toast

Plan Benefits Manager

Devoted Health
Waltham
1 hour ago
+19
Responsible for all aspects of Benefit configuration including interpretation, analysis, implementation and audit. Apply member cost share and benefit exclusion information from health plan evidence of coverage into the system. Develop test cases and documentation to support configuration changes/updates/additions, including annual/quarterly code loads. Assists in the research and resolution of Benefit inquiries submitted by other department within established time frames. Assist in completion of major projects. Define, develop, drive and deliver assigned small projects. Work with key project stakeholders to formulate and communicate business requirements and scope of project. Work with project stakeholders to translate their requirements into specifications technical staff can understand, translate questions that technical staff has into a format the stakeholders can understand and validate their requirements. Unit tests upon development to ensure requirements have been met. Identify potential areas of automation and aid in re-engineering the underlying business processes. Set up test environment and prioritize testing. Perform root cause analysis and issue resolution Execute and track test cases and documentation to support configuration changes/updates/additions and software implementations. Responsible for configuration, interface and application testing. Responsible for User Acceptance testing and implementation support. Develop and maintain standards for development of business processes and cases and their documentation. Coordinate multiple simultaneous projects and initiatives. Facilitates and leads meetings and selected work-groups.

Data Engineer

Registered Nurse, Clinical Guide ~ Bilingual English / Spanish

Appeals & Grievances Specialist

Member Service Guide

Desktop Support Engineer

Manager, Clinical Guide Team

Operations Integration & Improvement Associate

Integrations Associate

Load 5 more jobs9 jobs at Devoted Health

Software Engineer, Market Services

Circle
Greater Boston Area
1 hour ago
+26
As a Data Engineer at Circle, you’ll work closely with the Data Science team productizing machine learning solutions and developing the scalable data pipelines that support these solutions. Working in either Boston or New York, you’ll have the opportunity to significantly impact internal data consumption and decision-making (risk and compliance, growth, and marketing) as well as our customer experience.

Senior Software Engineer, Data

Senior Zendesk Specialist

Data Scientist

Director, Data Science

Load 1 more jobs5 jobs at Circle

Pricing Data Scientist

Indigo
Greater Boston Area
1 hour ago
+21
We are looking for an experienced data scientist with a quantitative financial and business analytics background. The role of Pricing/Risk Data Scientist will work within the Data Strategy and Sciences department and work closely with the Hedging and Engineering teams to build finance-focused prediction analytics. Specifically, this person will build models to understand and predict both futures and basis prices. This high-impact role will carry a key voice in conversations around Indigo market and transaction decisions. 

Senior Technology Project Manager

Senior Software Engineer, Data Platform

Associate Manager of Strategic Projects

Project Coordinator

Data Scientist, Remote Sensing

LIMs Manager, Data Management

Microbiome Data Scientist

Basis Analyst

Research Associate, Microbial Sourcing

Temporary Research Associate, Genomics

BI Platform Analyst

Senior Software Engineer, Data Science Platform

Sr. Manager, Strategy and Business Development

Manager, Strategy and Business Development

Seed Applied Technology Regulatory & Compliance Co-op

Lead Machine Learning Data Scientist

Remote Sensing Data Engineer

Project Manager, Microbial Product Development

Image Analysis Lead

Data Scientist, Deep Learning

Indigo Training Projects, Associate Manager

Director, R&D Project Management

Head of Productivity & Training

Temporary R&D Coordinator

BI Analyst, Onboarding and Workshops

Sr. Manager, Quality Management System

Director of Training

Load 10 more jobs28 jobs at Indigo

Operations Associate

SimpliSafe
Greater Boston Area
1 hour ago
+33
SimpliSafe is looking for an Operations Associate who can transform raw data into meaningful insights and actionable recommendations. In this role you will be instrumental in developing initiatives that contribute directly to our rapid growth & improve the efficacy of the Operations Team. In this highly visible role you will interact with cross functional groups and executive leadership.

Strategy Associate

Director of eCommerce

Strategy Associate

Director of Conversion Optimization

Director of Customer Value Optimization

Customer Support Representative

Load 3 more jobs7 jobs at SimpliSafe

Director, Enterprise Customer Success Management

Drift
Greater Boston Area
1 hour ago
Continue hiring a talented and ambitious team of CSMs who can drive the success and growth of our enterprise customers. Develop a strategy for enterprise customer engagement, adoption, project management, change management and growth. Partner with our VP of Enterprise sales to support the expansion of Drift customers. Liaise with our product team to demonstrate enterprise customer product needs. Accurately forecast your team’s business for current and future quarters. Hit your enterprise net retention and customer health quota on a monthly, quarterly, and annual basis.

Client Strategist

ProfitWell
Greater Boston Area
1 hour ago
+27
Are you great at building relationships? Do you love data and presenting it to others? Smirking a bit because those first two questions seem too on the nose? Then you may just be a perfect fit for the Client Strategist role at ProfitWell. As we grow, our current customers are valuable resources for future engagements and we want to nurture these relationships in a fun and thoughtful way. That’s where the Client Strategist comes into play. You should be a natural at establishing rapport, asking questions, and building meaningful relationships to the benefit of both our customers and ProfitWell.

Customer Success Manager

ProfitWell
Greater Boston Area
1 hour ago
+27
It's not just about pushing code. It's about pushing high quality code that sets the product apart and defines the ethos of the experience of the product. You'd rather take an extra 30 minutes to work out a better process than simply wait for all of the bugs to appear. Of course, there are times bugs teach you an even better way of solving the problem and the way forward is simply relentless execution. No problem shouldn't be considered and your teammates enjoy working through them with you. It's not personal, it's all about creating the very best product possible. If this is you, come join the team at ProfitWell as an Engineer where you'll have a chance to get your hands dirty and learn from others who share your passion for building amazing products.

Machine Learning Engineer

PathAI
Greater Boston Area
1 hour ago
+21
We're looking for experienced machine learning engineers to join our team and help solve some of these challenges. If you're the right candidate, your day-to-day will involve: Understanding PathAI’s products and services and introducing technology innovations with respect to functionality, performance, reliability, and scalability. Designing, developing and maintaining the machine learning infrastructure that powers PathAI Performing research and development of machine learning algorithms to expand product capabilities Participating in building new experiences, improve existing products, ensure quality assurance test designs and contributing to test systems architecture discussions

Machine Learning Scientist

PathAI
Greater Boston Area
1 hour ago
+21
We're looking for experienced machine learning scientists to join our team and help solve some of these challenges. If you're the right candidate, your day-to-day will look like: Understand PathAI’s products and services and introduce technology innovations with respect to functionality, performance, reliability, and scalability. Design, develop and maintain the machine learning infrastructure that powers PathAI Research and development of novel machine learning algorithms for the product platform Research and development of machine learning algorithms to expand product capabilities Participate in building new experiences, improve existing products, ensure quality assurance test designs and contribute to test systems architecture discussions

Customer Success Manager

Acquia
Greater Boston Area
6 hours ago
+20
 We are seeking an energetic Customer Success Manager to be based out of our Boston office. This individual will be responsible for developing & maintaining existing customer relationships while leading the customer to full adoption and absorption of our products. We are seeking a candidate that has proven success in developing strategic relationships in large organizations leading to high retention rates, high NPS scores and expansion opportunities. This role will proactively engage in the day to day management of the account, including strategic account planning and customer success issue resolution. This role will work directly with Sales, Technical Support, Operations, Professional Services and Finance.

Customer Facing Data Scientist

DataRobot
Greater Boston Area
6 hours ago
Customer Facing Data Scientists work with the sales team to develop client relationships and deliver data science solutions for customers across a variety of industries. You will need to be comfortable leading technical demonstrations of DataRobot, helping clients develop models that add value to their organizations, and integrating those models into client environments. Ideal candidates enjoy day-to-day data science problem-solving mixed with high levels of customer interaction.

Salesforce Engineer - remote

VP of Program Management - Boston

Executive Assistant

Transportation General Manager

Life Sciences General Manager

Manufacturing General Manager

Retail General Manager

Telecommunications General Manager

Senior Data Engineer (Java/Scala)

Data Engineer

Data Engineer, Telecom

IT Manager

IT Operations Engineer - System Administrator

Senior Data Science Engineer

Senior Data Engineer

Customer Facing Data Scientist - Telecom

Data Scientist - Telecom

Load 10 more jobs18 jobs at DataRobot

Technical Program Manager

Acquia
Greater Boston Area
7 hours ago
+20
Reporting directly to the Director, Technical Program Management, you will be working closely with product management and engineering leadership to streamline processes; manage milestones, schedules and processes required to track and deliver product; provide analytical guidance to the program team; and provide leadership throughout the entire product lifecycle, communicating and mitigating risks in the context of time-to-market requirements. Most importantly it will be the responsibility of the Technical Program Manager to ensure cross functional stakeholders are aligned to both timelines and the value proposition of the program.

Chief of Staff

ProfitWell
Greater Boston Area
7 hours ago
+27
We are looking for a Chief of Staff to join our Operations team. This unique role is an integral part of the organization that will work cross-functionally with everyone in the company and will be responsible for a myriad of tasks ranging from large and highly impactful projects down to daily office requests from all team members. The right person for this role will thrive while juggling multiple projects at once and working with both internal and external stakeholders. You should be a self-starter comfortable with ambiguity and working with little to no direction.

BI Engineer

Hopper
Greater Boston Area
7 hours ago
+36
We’re looking for a data-savvy individual to join our Data Science team as a BI Lead to design and build a data environment that is robust, high-quality, and blazingly performant. You’ll work with a highly skilled and motivated team and your efforts and expertise will have a direct impact on framing and solving some of the most challenging problems in mobile commerce at a scale and complexity that few organizations can match. You care deeply about formalism & correctness; you have strong software and data modeling skills. Data is at the core of what we do at Hopper, both in providing data-driven travel advice to our users, and in analyzing our user behavior to improve the product experience and enable us to best manage our business.

IT Engineer - POS Integrations

Drizly
Greater Boston Area
11 hours ago
+11
Own and drive multiple projects through close coordination with retailer teams, internal teams, and 3rd parties. Connect remotely into store POS systems and install / write custom data extraction scripts. Write complex SQL queries to join tables, pull necessary fields, and export data to CSV. Maintain a code repository of scripts in git. Troubleshoot in-store networking issues (connecting to remote databases, firewall issues, outbound FTP issues, etc). Provide documentation and establish troubleshooting procedures for the retailers and internal teams. Work with our engineering team to integrate the extracted data into Drizly's ecommerce platform.

Manager of Retailer Onboarding

Drizly
Greater Boston Area
11 hours ago
+11
You will be responsible for building a system and a team that enables smooth setup and education of new and existing retailer partners. This includes coaching partners, assisting them with their needs, and communicating their feedback purposefully and tactfully across Drizly departments, as well as building and managing an organization to carry out these responsibilities. You will also be responsible for sharing market changes and performance metrics internally and across the Retailer Operations team. 

Customer Experience Representative - Boston

Drizly
Greater Boston Area
11 hours ago
+11
You are a highly motivated problem solver. People tend to describe you as a hardworker - but for you it is about doing the work and doing it well, because you care. You are a passionate advocate for your customers. You are highly empathetic and love resolving issues (customer or store facing) as quickly, politely, and professionally as possible. You aren’t easily rattled. You remain calm under pressure and can easily diffuse a situation through your presence. You understand the power of your words and are thoughtful in your approach. You know that to truly delight your customers you don’t need to promise the world, but instead be honest, understanding, and exhibit good judgment. You are a supercommunicator, both written and verbal; and you love to share what you learn.

Enterprise Customer Success Manager

Drift
Greater Boston Area
15 hours ago
Customer Centricity: You are a trusted partner and advisor to your customers, and their needs are your north star. Agility/Rigor: “Give me what I need to get moving” is your mantra. As things change and move quickly, you are excited by the fast pace, and opportunity to constantly learn. Scrappiness: You are energized by rolling up your sleeves and making things happen. Extreme ownership: You hold yourself accountable to a high bar. You are supremely organized, you see what needs to happen, and you don’t just roll with it, you run with it. Implementation Chops: You know what it takes to get customers moving quickly and seeing value from software for their business. You also know what it takes to drive change through an organization, and to guide customers through that change. Problem solving: Getting to the root cause of a challenge and coming up with a solution is second nature to you. You have an eye for identifying problems, and an even stronger skill in taking positive proactive action. Technical capabilities: You’re thrown something SaaS Software/Internet related and can move quickly through it with a strong sense of comfort and confidence (e.g. Integrations, APIs, JavaScript, CRM).

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