Not specified Boston Startup and Tech Jobs

7

Sr. Customer Success Manager

detectify
Greater Boston Area
4 days ago
+17
Detectify’s Customer Success team is responsible for one of our most important assets: our customers. We work with a wide range of tech giants, such as KING, Spotify and many more. It is our job to ensure that our product is helping customers keep their web applications secure.  Our Customers Success Managers (CSM) own the relationship with our enterprise clients. The team manages client relationships, conducts workshops and training while directly influencing the product roadmap.  We are now looking for a senior CSM in Boston. You will be the first CSM member to join our Boston office and work closely with a team of 6 colleagues in Stockholm, Sweden.  With this position you should also expect to quickly build up a local team of CSM’s and CSE’s (Customer Success Engineers) and move into managing that team during the year. 

Associate Technical Support Engineer (Boston)

WhiteSource
Greater Boston Area
4 days ago
+26
In this role, you will provide support services to WhiteSource customers and prospects, assist with license resolution queries, troubleshoot, reproduce and devise workarounds to customer issues as well as escalating complex issues to senior staff and other departments.

Customer Success Enablement Manager

Everbridge
Greater Boston Area
1 week ago
+42
This role is focused on customer adoption of best practices and successful system usage and should not be confused with a sales role based on customer renewals and retention, which falls under the Account Management team at Everbridge. Because our work is client facing, travel is required for this position. Travel can vary widely depending on the year and desired support and may be as low as 15% or as high as 30%.

Manager, Global Education Services

Transmit Security
Greater Boston Area
1 week ago
+27
Responsible for training content development, delivery, certification, and education infrastructure (LMS) throughout Transmit. Leverage current tools and develop new tools to enable and deliver training for Transmit employees, partners, and customers. Provide the leadership, management, planning for all training deliverables, including resource capacity management for training staff and creation/maintenance of education roadmap based on the Transmit product roadmap and releases. Ensure completion and consistency of all training deliverables and application of training related methods and tools globally. Lead the execution of end user and partner education strategy including the development and rollout of Authorized Training Centers globally and the use of contract instructors as necessary. Manage the end user and partner schedules worldwide.

Level 2 Technical Support Engineer, Boston

Privitar
Greater Boston Area
1 week ago
+22
Privitar is looking for a Tier 2 Technical Support Representative to provide the second-line of support to our customers. You will collaborate closely with our worldwide team of skilled support specialists and developers to rapidly resolve product issues and quickly address customer requests. Successful candidates must possess excellent communication, analytical and problem-solving skills along with a strong technical acumen to deliver the highest level of problem resolution and service excellence.

Order Management Specialist

Rapid7
Greater Boston Area
1 week ago
+24
Administer the order approval and entry process utilizing NetSuite and Salesforce. Enter all sales contract data into our order entry systems. Maintain the integrity of our renewal data in NetSuite as new customer deals are entered. Work closely with account executives to ensure all contracts are complete, accurate, and meet internal requirements. Work with the rest of the revenue operations team to reconcile any order inaccuracies. Partner as a business advisor with sales reps to ensure that systems, revenue, compensation, legal, and sales operations are aligned on deals and deal structures. Advise reps on what is/is not within corporate guidelines. Liaise with revenue and legal teams on deal structures.

Threat Researcher

Carbon Black
Greater Boston Area
2 months ago
+52
Threat Researchers at Carbon Black are responsible for leading, conducting and presenting threat research performed by the Threat Analysis Unit (TAU) and building systems used across our security program. This includes a basic understanding of endpoint detection, cloud technologies, security operations, current threat landscape and emerging threats. Threat Researchers are also expected to provide mentorship to other members of the team, and take the lead in documenting and improving procedures, evaluating new security technologies, incident response, penetration testing, and prototyping/experimenting with new ideas and technologies to improve both our product and services.

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