Boston Tech Jobs and Startup Jobs

139

Sr. Customer Success Manager

detectify
Greater Boston Area
13 hours ago
+17
Detectify’s Customer Success team is responsible for one of our most important assets: our customers. We work with a wide range of tech giants, such as KING, Spotify and many more. It is our job to ensure that our product is helping customers keep their web applications secure.  Our Customers Success Managers (CSM) own the relationship with our enterprise clients. The team manages client relationships, conducts workshops and training while directly influencing the product roadmap.  We are now looking for a senior CSM in Boston. You will be the first CSM member to join our Boston office and work closely with a team of 6 colleagues in Stockholm, Sweden.  With this position you should also expect to quickly build up a local team of CSM’s and CSE’s (Customer Success Engineers) and move into managing that team during the year. 

Chief Operating Officer

Gravyty
Cambridge
19 hours ago
Provide day-to-day leadership and management to a service organization that mirrors the adopted mission and core values of the company. Bottom line: Build a dynamic, energetic, and safe company. The measurement and effectiveness of all processes internal and external.  Spearhead the development, communication, and implementation of effective growth strategies and processes. Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the organization. Foster a success-oriented, accountable environment within the company.

Principal Analyst, Business Analysis

Skillsoft
Greater Boston Area
19 hours ago
+27
Exploit the value of enterprise information and gather insights about how our businesses are performing, and how they can improve - identify opportunities for further growth. Lead monitoring and analysis for various our Sumtotal product line. Partner with functional leads to tease out the 'so what' from the data, and help frame the 'what do we do from here' storylines with a focus toward business strategy and results. Identify growth opportunities, evaluate their potential impacts, and assess the level of effort needed to implement each initiative in order to maximize Skillsoft's ROI. Uncover deep insights about learner and customer org engagement and collaborate with product, customer success and marketing to increase the engagement points for our users. Analyze retention, and its main drivers – develop strategies to increase retention and upgrades across the various customer and GTM segments. Financial modeling and forecasting – understand drivers of revenue and order intakes, LTV and CAC for learners and clients, and leverage those insights to extend the LTVs and lower the CACs.

Customer Success Manager, SMB

Skillsoft
Greater Boston Area
19 hours ago
+27
Manage a portfolio of small to mid-sized clients ensuring customer retention and high satisfaction with SumTotal Systems. This is done by managing customer interaction across the business to ensure adoption of products, positive NPS (net promoter scores), focus on project and on-going support issues, reference-ability, strategic and quarterly business planning, and working with the Account Managers to ensure high dollar over dollar renewal rates.

Product Manager

Acquia
Greater Boston Area
20 hours ago
+20
Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms. Headquartered in Boston, we have been named as one of North America’s fastest growing software companies as reported by

Support Coordinator

Support Engineer

Product Owner

Vice President, Security

Strategic & Technical Operations Manager

Load 2 more jobs6 jobs at Acquia

Level 1 Technical Support Engineer, Boston

Privitar
Greater Boston Area
1 day ago
+22
The Tier 1 Technical Support Representative is the key, front-line support position, and the “eyes & ears” for the company, responsible for managing the relationship with our most valuable asset, our customers. The Technical Support Representative assists customers in resolving open issues; they help customers to achieve success through best-practice guidance and they help customers to achieve a high level of satisfaction with Privitar solutions and our customer support services. The position combines overseeing the rapid response to customer inquiries, handling enhancement requests, and analyzing common issues.

Soil Carbon Scientist

Indigo
Greater Boston Area
1 day ago
+21
As a scientist on our GeoInnovation Soil Carbon Science team, you will apply your extensive experience in soil ecology, biogeochemistry and carbon cycle science to assist Indigo’s efforts focused on increasing soil health and soil organic matter via regenerative management practices. Indigo in heavily invested in regenerative agriculture, and recently announced its Terraton initiative designed to aggressively sequester atmospheric carbon dioxide in agricultural soils. To meet the ambitious goals set out for Terraton, Indigo is building a team to support the scientific design and implementation of soil carbon models that will help Indigo quantify changes in soil carbon from different land management practices. As member of the soil carbon science team, you will be instrumental in driving the underlying science and supporting this modeling effort.

Senior Software Engineer, Data Science Engineering

Senior Product Manager

Data Scientist, Predictive Modeling Lead

Senior Product Manager, Growth

Head of Grain Quality

Software Product Manager, Microbial Innovation

Senior Technical Product Manager

Remote Sensing Scientist

Lead User Researcher

Director, Carbon Strategy

Data Scientist, Predictive Modeler

Carbon Business Intelligence Analyst

Business Intelligence Analyst

Head of Internal Sustainability

Load 10 more jobs15 jobs at Indigo

Customer Engagement Specialist

The Predictive Index
Greater Boston Area
1 day ago
+21
The Customer Engagement Specialist is an entry role into the world of the customer. This role is focused on the customer and setting them up for success. You will be working closely with the Customer Success team to drive customer retention, adoption, expansion and customer satisfaction. You will be proactively engaging customers to help guide them through the full PI experience; driving product adoption and providing value-added information. This includes partnering with the Customer Success Managers to host customer kickoff calls, monitor feature adoption, aid with online training sessions and preparation, and ensure a frictionless renewal and upsell process for customers.

Senior Storage Engineer

SS&C Intralinks
Waltham
1 day ago
+40
In this position, you will grow your career AND you will work with the latest and greatest technology. The Intralinks Infrastructure Engineering and Support team is responsible for the underlying infrastructure of the customer facing production platform and supporting environments (Development, QC, Staging, etc.) across multiple datacenters. The team consists of System, Storage and Virtualization administrators.  A core focus of this team is in the availability (uptime), sustainability and auditability of these various environments supporting the Intralinks SaaS offerings.

Senior Database Systems Analyst

Vestmark, Inc.
Greater Boston Area
1 day ago
+40
Vestmark is looking to add a Senior Database Systems Analyst to the System Performance and Scalability team. You will be a key player in understanding our Database System performance and will work with many departments including software development, systems engineering, and client delivery to ensure that our database design and implementation is optimized to best meet our clients needs. 

Support Analyst

CrunchTime!
Greater Boston Area
1 day ago
+26
We're looking for a highly motivated Support Analyst with experience working with enterprise software systems and General Manager level hospitality experience. The Support Analyst is responsible for responding to requests from Tier 2 (Customer Support) to research, troubleshoot, and identify root cause of technical issues for the CrunchTime Application Suite. An ideal candidate possesses exceptional analytical and problem-solving skills and is able to work independently as well as in collaboration with cross-departmental teams.

Product Specialist - Client Services

CrunchTime!
Greater Boston Area
1 day ago
+26
As part of the Client Services Team, our Product Specialists are responsible for helping our world-class customers in the restaurant and hospitality industries gain value quickly and efficiently with their Crunchtime investment. Product Specialists consult, educate, train and challenge our customers as they adopt Crunchtime into their culture. Product Specialists not only explain how Crunchtime works but also why the Crunchtime process is essential to improve restaurant operations. This job requires you to lead the customer to success, not follow them into old habits. This is a vital role within our organization and the ideal candidate will consistently provide the highest levels of customer service. Deploying value to our customers quickly is critical to our success, so you should be able to effectively multi-task in order to meet tight deadlines. Our customers are located all over the world and candidates must be willing to travel both domestically and internationally.

Data Engineer – ConneX Integration Platform

CrunchTime!
Greater Boston Area
1 day ago
+26
CrunchTime! is looking for a highly motivated Data Engineer to join our ConneX product development team. The Connex team creates bi-directional real-time integration to every POS that our customers deploy. The ideal candidate is someone who enjoys integration, continual learning, and a fast-paced development environment. If you possess a drive for excellence, thrive in a fast-paced environment, and desire to be part of a team that is dedicated to being an industry leader, then we want to hear from you.

Sr. Pricing Analyst

Toast
Greater Boston Area
1 day ago
+50
In this role you will be responsible for pricing analysis and recommendations across Toast’s suite of product offerings. You will need to be a self-starter with strong analytical skills and a proven track record of analyzing large data sets with the ability to present concise recommendations. The Sr. Pricing Analyst will be a player in developing new business models, optimizing pricing and packaging offerings, and contributing to shaping Toast’s pricing strategy.

Senior Director Enablement CS

Regional Manager, Inside Customer (Restaurant) Success

Regional Director, Services - Central

Data Insights Analyst, GTM Strategy & Operations

Corporate Strategy Associate/Senior Associate

Senior Product Manager, Billing

Payments Strategy Director

Network Engineer II

Director of Procurement

Director of Business Operations

Bilingual Restaurant Success Manager - Inside

Systems Solutions Architect

Travel Manager

Sr. Restaurant Success Analyst

Senior Product Manager, Payment Experience

Senior Manager, Strategic Operations

Senior Director of Product Management, Payments

Sales Enablement Manager, Systems and Tools

Product Manager, Core

Loan Operations Manager - Toast Capital

NetSuite Administrator

Lead Executive Assistant

IT Infrastructure Manager

Director of Product Management, Core

Director of Business Systems

Director, Enterprise Systems Architect

Business Systems Manager

Chief of Staff Supporting CBO/CFO

Business Operations Team Lead

Load 10 more jobs30 jobs at Toast

Security Risk and Compliance Manager

Klaviyo
Greater Boston Area
1 day ago
+44
• Develop and manage complex controls frameworks. Knowledge of, or experience working with Cloud technologies/environments, including evaluating and implementing controls on Software as a Service (SaaS) services and Cloud infrastructure. • Develop and execute methods to identify internal and external risks to data and to enhance objective, data driven risk modelsAssist and/or build controls to mitigate risk, re-engineer or assist in re-engineering new processes where required (e.g. on-boarding, off-boarding, vulnerability management, etc.) across all critical business systems. • Manage the third-party vendor on-boarding and annual review process by evaluating the security of current and prospective partners. • Responsible for the execution and management of security compliance certification programs across the company that our customers depend onBuild automation into the design of control to eliminate the human elements. • Build the team through personal growth and recruitment.

Manager of Customer Success - Onboarding (Boston)

Manager, Customer Success (Boston)

Group Product Manager

Growth Success Manager

Technical Analyst

Technical Product Expert

Senior Data Scientist

Product Manager

Product Expert

Onboarding Specialist (Boston)

Machine Learning Engineer

Manager of Customer Operations

L&D Specialist, Customer Success

L&D Specialist, Customer Support

Field Event Manager

Director of Security Operations

Data Science Software Engineer

Load 10 more jobs18 jobs at Klaviyo

Director of Real Estate & Facilities

Formlabs
Somerville
1 day ago
+16
Grow our footprint and support business expansion to new sites and locations. Develop short and long-term plans and budgets based upon organizational goals. Create workspaces that maximize productivity and foster collaboration. Manage, enable, and optimize the efforts of our Operations and Facilities teams. Collaborate with other stakeholders across the company to make our spaces great. Work closely with real estate consultants to identify key requirements. Take charge of mid to long term real estate strategy. Own negotiation with local governments and landlords for favorable lease terms.

Mechanical Product Leader

Bilingual Customer Support Specialist

Materials Product Manager

Director of Strategic Initiatives

Customer Care

Business Systems Analyst

Customer Support Specialist

Software Product Manager

Load 5 more jobs9 jobs at Formlabs

Operations Support Engineer

DraftKings
Greater Boston Area
1 day ago
+46
DraftKings is growing quickly and we’re looking for an Operations Support Engineer to help our growing engineering team in the operational support of existing and new software systems. This position represents a ground floor opportunity to become an integral part of our technology team. You will be responsible for the day to day support for all the technologies and processes for your team, enabling the successful operation of the business. This position will play an integral role in improving, expanding, and maintaining our software and infrastructure. The OSE works closely with other departments, particularly in engineering and customer experience, to address issues in production and operational development requests. You will also be the subject matter expert for monitoring your team’s services, ensuring continuous stability, high quality and the timely provision of the team’s deliverables. This is a high impact role, responsible for ensuring best-in-class operational support for our software.

Lead Product Owner, Casino

Internal Controls Manager, Technology

Data Engineer

Lead Data Engineer, Platform Development

Product Manager, Player Account & Identity Platform

Product Owner, Sportsbook

Director, Licensing

Senior Analyst, Content Marketing

Senior Analyst, Content Marketing

Product Manager, Promotions Platform

Product Manager, Data Science

Product Analytics Manager, Sportsbook

Data Science Product Analyst

Executive Assistant

Data Science Engineering Manager

Senior Desktop Support Specialist

Senior Director, Storefront Analytics

Load 10 more jobs18 jobs at DraftKings

Principal Customer Success Manager

Nuance
Greater Boston Area
1 day ago
+46
We are seeking an innovative Customer Success Professional. In this role, as a part of the Enterprise Customer Success team you will work with Nuance Top Tier Enterprise customers to ensure that they are successful and delighted by Nuance’s Enterprise solutions. It is your responsibility to monitor key metrics to ensure that Nuance solutions are meeting customer specific business needs and expectations from the initial stages through the full customer lifecycle while maintaining high customer satisfaction and ensuring revenue achievement for your assigned accounts. You will work with your accounts to continually drive adoption, as well as act as the voice of your customers internally at Nuance. Creative, energetic and self-driven, you understand the customer and their use cases and know how to be a trusted advisor and partner, so companies stay and grow with Nuance. You can manage numerous customers at various stages of the customer lifecycle with ease. You also love understanding our omni-channel solutions and then working with customers on adopting and identifying new sales opportunities

Sr. Business Analyst – Public Cloud Analysis

Nuance
Greater Boston Area
1 day ago
+46
Are you a data analyst with public cloud experience looking to make an impact? Our Global Technology Solutions (GTS) Team in Burlington, MA would like to hear from you. As a member of the GTS Analytics, Metrics & Reporting team, the Analyst will be a public cloud cost management SME and will be responsible for presenting reports, dashboards, and self-service data analysis solutions to internal users across business units and functions. This role demands an ability to form strong partnerships in addition to a strong technical/design skillset for presenting data in a clear, insightful, user-focused way. The Analyst will collaborate with business partners on cost management and forecasting of public cloud spend.

Security Governance Analyst II

Rapid7
Greater Boston Area
1 day ago
+24
This role is for someone who is looking to develop their information security knowledge by contributing to Security Trust & Governance operations. An information security and/or information technology background would set you up for success in this position. Your ability to successfully carry out cross-functional work will require strong communication skills, patience, and a solution-oriented attitude.

Strategic Customer Success Manager

Senior Customer Success Manager

Senior Application Integration Engineer

Order Management Specialist

Senior Director of Growth and Enablement Programs

Director, Product Consulting (SaaS)

VP, Security Services

Incident Response Consultant

Security Consultant - Penetration Tester

Customer Success Manager

Business Process Analyst

Senior Web Strategy Specialist

Load 9 more jobs13 jobs at Rapid7

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