Boston Tech Jobs and Startup Jobs

27

Technical Support Engineer Level 2

VMware Carbon Black
Waltham
13 hours ago
+59
​Provide exceptional customer service while responding to phone, e-mail and online requests for technical support. Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle. Assist customers in the installation and deployment of VMware Carbon Black’s software products. Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base. Participate in Knowledge Centered Service training to become a licensed publisher and contributor.

Technical Trainer

Technical Support Engineer

Service Desk Analyst

Sr. Strategic Success Manager

Strategic Success Manager

Product Owner

Senior Technical Support Engineer

Senior Data Scientist

Strategic Success Manager

Senior Customer Success Manager

Threat Researcher

Load 8 more jobs12 jobs at VMware Carbon Black

Director, Data Science

Skillsoft
Greater Boston Area
1 day ago
+27
· Exploit the value of enterprise information and develop various predictive models that help us create better experience for our learners (repeat use, higher engagement, etc) and drive more value for our customers (retention, upgrades, etc). · Create segmentations for our learner and business audiences based on their expressed and inferred needs and actual behaviors; implement segmentations working with product and marketing functions to differentiate our solutions offerings. · Leverage strong mathematics, statistics and technology skills (machine learning, Python, etc.) in order to lead the development of sophisticated relationships between learner's behaviors and the type of solutions we build for them – content and platform solutions. · Uncover deep insights about learner and customer engagement and collaborate with product, customer success and marketing to increase the engagement points for our users. · Analyze retention, and its main drivers – develop strategies to increase retention and upgrades across the various customer and GTM segments using various predictive modeling techniques.

Team Lead Client Success, B2B

Mirakl
Somerville
1 day ago
+29
You’re a doer who is focused on outcomes and results. You like to dig into tough challenges, roll up your sleeves, and get your hands dirty working through solutions. You’re not afraid of tackling problems head on, and bring an analytical, data-driven mindset to your work. When it comes to B2B markets, you have an established expertise and insight into how these companies do business today. That said, you get excited about how they can change their course, innovate, and adopt new business models. You are curious, have a growth mindset, and a desire to constantly learn more and become a true master of your domain.

B2B Client Success Consultant

Mirakl
Somerville
1 day ago
+29
Manage B2B clients, which are SMEs and large Enterprises, both during the project and run phases. Create tailored monitoring and self-service tools for all our Mirakl clients in North America. Provide tailored recommendations to our clients during their project phase to ensure a successful launch. Collaborate effectively with internal teams to set up powerful reporting and tools. Display strong analytical skills and identify the right KPIs to track. Produce efficient and qualitative self-service tools and content for our clients - remote workshops, webinars, etc.

Technical Support Lead

LeanIX, Inc.
Watertown
1 day ago
+32
The Customer Support team at LeanIX is a critical part of our current and future success, and we are looking for absolutely, and only, the best people out there with a passion for educating our customers as well as solving their problems as they work within the LeanIX product suite. The Senior Customer Support Specialist will be a master of the customer support domain and will grow to serve as a hands-on team lead for the overall Customer Support team.

Enterprise Business Applications - Power BI Develo…

Dynatrace
Waltham
1 day ago
+28
Power BI Developer – Enterprise Business Applications reporting to Principal BI Solutions Architect will work in partnership with cross organization business operations and other digital technology teams to understand their requirements, challenges and pain points and architect and design high quality information intelligence.

Customer Success Manager, SMB

Skillsoft
Greater Boston Area
2 days ago
+27
Manage a portfolio of small to mid-sized clients ensuring customer retention and high satisfaction with SumTotal Systems. This is done by managing customer interaction across the business to ensure adoption of products, positive NPS (net promoter scores), focus on project and on-going support issues, reference-ability, strategic and quarterly business planning, and working with the Account Managers to ensure high dollar over dollar renewal rates.

Event Manager

LeanIX, Inc.
Watertown
3 days ago
+32
We are looking for an enthusiastic Event Manager to oversee and organize marketing events that are dedicated to building pipeline and progressing existing relationships with prospects. You’ll ensure events are successful and cost effective in terms of our requirements, target audience and objectives. Deadlines, working with a global team, and focusing events around a challenging topic (Enterprise Architecture) do not frighten you. Bring in your ideas and experience to ensure our events are successful due to careful planning and budget management.

Vice President, Business Systems

Dynatrace
Waltham
3 days ago
+28
We are seeking an accomplished Leader with an extensive background managing Business Systems in the software industry, utilizing a cloud-only approach. The Vice President, Business Systems is responsible for building strong business relationships across global functions to drive an integrated strategic roadmap, and to lead the delivery of Business Systems’ services across the organization. This includes, management of the Business Systems strategy, architecture, development, governance, and program management; including, management of a growing team with maturing processes. The Vice President must have broad experience and knowledge of all aspects of SaaS business functions and processes; and have a strong record of successful collaboration and service delivery. The successful candidate will have the ability to work well in a fast-paced growth-oriented environment, have a demonstrated ability to drive meaningful change cross-functionally, have influencing skills, executive presence, expertise in portfolio management, and firm understanding of all IT compliance controls.

Principal Analyst, Business Analysis

Skillsoft
Greater Boston Area
6 days ago
+27
Exploit the value of enterprise information and gather insights about how our businesses are performing, and how they can improve - identify opportunities for further growth. Lead monitoring and analysis for various our Sumtotal product line. Partner with functional leads to tease out the 'so what' from the data, and help frame the 'what do we do from here' storylines with a focus toward business strategy and results. Identify growth opportunities, evaluate their potential impacts, and assess the level of effort needed to implement each initiative in order to maximize Skillsoft's ROI. Uncover deep insights about learner and customer org engagement and collaborate with product, customer success and marketing to increase the engagement points for our users. Analyze retention, and its main drivers – develop strategies to increase retention and upgrades across the various customer and GTM segments. Financial modeling and forecasting – understand drivers of revenue and order intakes, LTV and CAC for learners and clients, and leverage those insights to extend the LTVs and lower the CACs.

Senior Data Scientist- Personalization

Chewy
Greater Boston Area
6 days ago
+45
We are hiring a Senior Data Scientist for our Personalization team in Boston, MA. This is a leadership position that will have exposure across the entire business, influencing the vision and implementation of machine learning systems that power Personalization. You bring experience spanning data science, software engineering and team leadership. This role offers a great opportunity for professional growth with the leading online pet retailer in the US. You will have a unique opportunity of providing pet parents with a personalized, easy and integrated experience on Chewy.com.

Director of Data Science

Technical Product Manager – Core Shopping Experience

Senior Product Manager

Associate Director, Product Management

Senior Technical Product Manager – Pet Health

Product Manager, Delivery Experience

Data Warehouse Engineer

Director, Product Management

Senior Network Engineer

Head of Product Management

Executive Assistant

Load 8 more jobs12 jobs at Chewy

Sales/Revenue Operations Manager

MachineMetrics, Inc.
Greater Boston Area
6 days ago
+39
As our Sales/Revenue Operations Manager, you’ll work across Sales, Marketing, and Customer success to drive alignment and accountability across teams. Your mission will be to accelerate growth and provide more predictable revenue by streamlining and optimizing the business systems and processes. You’re a great fit if you have prior experience as a Revenue or Sales Operations Manager or similar—incorporating your tech-savviness and project management skills with cloud-based systems such as Marketing Automation and CRM (Hubspot), Accounting (Netsuite), and Customer Success (Churnzero). This is a new role within the company; we’ll look to you to create and fine-tune our processes which means you’ll make an impact from day one.

Senior Manager, Travel

Dynatrace
Waltham
1 week ago
+28
Reporting to the VP of Finance, the Senior Manager of Travel will assume the responsibilities of organizing and building out a global travel program. They will support the VP in driving the needs of our employee travel needs. This candidate will work cross functionally to understand near and long-term demands and needs to improve the consistency and quality of our travel experiences and governance with our global travel program.

Sr. Netsuite Business Analyst

Dynatrace
Waltham
1 week ago
+28
As a Senior Netsuite Business Analyst, you will help define User Stories and prioritize Team Backlog on behalf of our finance business functions. You will evaluate and document the requirements for each Product Feature, work with Solution Architects to solidify solution design, and work with Business Analysts and the Development Team to implement cloud-based solutions on the NetSuite and Salesforce platform(optional). You will be the primary means of communication between our Development Team and our business functions.

Product Owner - Finance

Dynatrace
Waltham
1 week ago
+28
As a Finance Product Owner/ BRM, you will help define User Stories and prioritize Team Backlog on behalf of our finance business functions. You will evaluate and document the requirements for each Product Feature, work with Solution Architect to solidify solution design, and work with Business Analyst and the Development Team to implement cloud-based solutions on the Netsuite and Salesforce platform (optional). You will be the primary means of communication between our Development Team and our business functions.

Field Integration Technician

MachineMetrics, Inc.
Greater Boston Area
1 week ago
+39
You’ll travel onsite to the customer’s location, discussing plans and expectations for the integration, plant rules, etc.  Review server installation and networking (setting up their server, IP addresses, and other network setups including some hardware). Connect machine control circuitry with data monitoring equipment, reference electrical schematics, solve circuit-related problems, and configure machines for communication. Configure tablets and TV’s to display our dashboard. Be a champion of our Core Values.

Customer Success Specialist - Marlborough

SimplePractice
Greater Boston Area
1 week ago
We’re looking for a friendly, eager-to-learn Customer Success Specialist to join our team in Marlborough, MA.  In this role, you will use your passion for technology to provide our customers with a world class experience. SimplePractice is built for our customers, and supporting their success is our top priority. We strive to provide unparalleled support and encourage our customers to always let us know how we can improve our products. You’ll

Customer Success Associate

LeanIX, Inc.
Watertown
1 week ago
+32
We are looking for a driven, customer-oriented, team player with exceptional analytical and consulting / advisory skills to support our customers in the best way possible. You will take on full responsibility for customer accounts across the different stages of their lifecycle – from onboarding to renewal. The tasks may range from data-driven analysis and execution to supporting customer change management projects.

Data Engineer

MachineMetrics, Inc.
Greater Boston Area
1 week ago
+39
MachineMetrics is hiring a Data Engineer to join our team in Boston or Northampton, Massachusetts! As a growing startup, we are seeking an individual who displays the attitude, aptitude, and amplitude to not only get the job done but grow within the company. Over the past several years, you’ve helped create solutions to constantly evolving data problems. With that experience, you are now ready to help architect and build the next generation IoT streaming platform. Ideally, you’re the kind of person that enjoys working independently and with other teams. You love inspiring your team and helping them seek solutions. Are you ready to learn more?

Office Manager

Chronometriq
Cambridge
2 weeks ago
We are Chronometriq Chronometriq was founded in 2012 by passionate co-founders with the mission to liberate people from the waiting room. Soon after, they realized there was an opportunity to not only improve healthcare access for people, but also help clinics work more efficiently and at lower operating costs. Due to our accelerated growth, we are looking for an Office Manager to join our Boston team.   Your role As Office Manager USA, you

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