Customer Success Executive
Greater Boston Area
Summary: The Customer Success Executive (CSE) is solely responsible for revenue retention, contract management, and overall customer satisfaction. This includes managing the adoption, utilization, satisfaction. billing management and overall success of multiple Nuance products and services within various stages of deployment.This role will be specifically supporting our Mid West Central market and owning this customer base -it is preferred candidates reside in this region.
The CSE is responsible for building value, growing revenue and increasing margin as outlined in the specific account management plans. Customer retention and satisfaction, renewal bookings, identifying upsell/cross-sell opportunities, strengthen customer relationships, building customer trust and loyally, high focus on customer advocacy, issue resolution across portfolio is key to the Customer Experience in all Nuance Healthcare solutions for assigned healthcare accounts.