Boston Tech Jobs and Startup Jobs

3

Customer Solutions Specialist

Drift
Greater Boston Area
1 week ago
+35
Partner directly with our Drift customers, designing system integration and data flow strategies based on their Sales & Marketing tech stack. Work seamlessly with the Customer Success team to ensure the technical needs of customers are met during onboarding in line with their goals and KPIs. Develop a solid understanding of your customers’ marketing and sales tech stacks, including the information that flows through it to be pushed into and pulled out of Drift to drive accurate attribution. Partner closely with the platform development team in leveraging our API to solve customer problems. Work closely with the product and engineering team to influence new product features and capabilities based on customer feedback. Contribute to developing process and practices for future Customer Solution Specialists.

AI Support Engineer

DataRobot
Greater Boston Area
1 week ago
As a Customer Support Engineer, you will take the lead in working with Cloud and Enterprise accounts handling the issues raised through the ticketing system (Zendesk). You will triage and troubleshoot incoming requests, keep the customer informed and engage engineering as needed. On a daily basis you will enjoy collaboration with the top data scientists. Questions related to user account management, application usage and platform operations. 

Sales Engineer

Examity
Greater Boston Area
2 months ago
+11
Reporting to the Business Development & Retention Manager, the Sales Engineer will assist the business development teams in a pre-sales role, helping to manage and close new business opportunities. In addition, this role will partner with the engineering team to convey requirements and technical options for clients and partners. Finally, the Sales Engineer will assist in educating Examity employees, partners, and new product users on our solution. 

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