Boston Tech Jobs and Startup Jobs

2

Customer Success Manager

Alyce
Greater Boston Area
4 days ago
+26
Manage enterprise client relationships, creating account growth plans, and navigating scope conversations with positive outcomes for all involved. Drive solution adoption by providing best practices, solution usage maturity benchmarks, diagnosing barriers to adoption, and helping the customer address those obstacles. Develop and maintain a deep understanding of both the Alyce product and our customer's specific needs in support of their ongoing usage. Communicating in a concise but appealing manner, with the ability to simplify technical concepts for a non-technical audience. Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Engineering. Provide proactive support to our clients.

Senior Client Services Manager

Interactions
Greater Boston Area
1 month ago
+23
Manage adherence to client and internal application, business case metrics, and profitability. Identify add on opportunity and work closely with Account Managers to drive those forward. Grow accounts by identifying and driving new product/revenue opportunities. Oversee new clients onboarding: first internal overview, business case meetings, documentation, setup site and some RDD reporting updates, reporting coordination, for UAT/Prod deploys, first live calls, etc. Ensure reports delivered are as expected and modify as needed. Handle complex situations with high degree of organization, clarity, and resolution. Work to create and facilitate higher level, organizational initiatives which benefit CSO and company overall. Increase value streams by driving and following through on key innovation items. Assist management with tasks as assigned. Often works in conjunction with external teams on higher level initiatives.

Client Services Manager

Client Services Manager

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