Boston Tech Jobs and Startup Jobs

11

Director of Customer Success

Covalent Networks
Greater Boston Area
2 days ago
+10
As a Director of Customer Success, you will be responsible for ensuring we are delivering value to Fortune 500 customers with complex needs and high expectations. From implementation and adoption to renewal, you will need to be capable of managing all of the elements that turn our customers into our biggest advocates. An ideal candidate is both an exceptional relationship manager with experience managing complex enterprise partnerships and a leader with the potential to create and scale a mission critical function for Covalent.

Partnership Associate

NeighborSchools
Greater Boston Area
3 days ago
+10
1. Provide Exceptional Customer Success: you’ll work 1:1 with NeighborSchools partners every day as they launch & grow their new home daycares. You’ll become an expert in every aspect of home daycare & small business management, and you’ll be there to support our partners every step along the way. 2. Collaborate with Partnership Managers: you’ll research, identify & contact high-potential child care experts. You’ll continually think of new & creative ways to introduce NeighborSchools to potential partners, and will directly contribute to our expansion throughout Massachusetts & beyond. 3. Do the Needful: as an early-stage startup, opportunities and responsibilities can shift quickly. Every week you’ll work with leadership, marketing, and engineering to continually improve our product and service, and will adapt quickly and embrace change as we expand our focus, refine our processes, and grow our team.

Client Success Manager, Medium

Panorama Education
Greater Boston Area
4 days ago
+40
We're looking for a Client Success Manager to join our growing team and support a portfolio of 30-35 district partnerships with best-in-class service. As a Client Success Manager, you will be a Panorama product expert, supporting clients to ensure satisfaction with our products and their client experience. You will leverage your expertise to support clients from onboarding through ongoing engagement with data. In addition to using Panorama, you’ll make considerable use of Excel, troubleshoot questions using your expert knowledge of Panorama’s products, and work closely with clients to align their needs and the best practices we’ve learned over the years.

Client Success Team Lead

Panorama Education
Greater Boston Area
5 days ago
+40
We’re looking for a Team Lead to support and coach a team of Client Success Managers who own large portfolios of schools and districts that serve up to 9,000 students. The Team Lead will own our services strategy for this client segment. Together, you and the team will develop and improve processes for providing every client with best-in-class service and thought partnership. You will also serve as a coach, teacher, and mentor with a laser focus on helping our team embrace continuous improvement and get better on a weekly basis. Professional growth for all Panorama team members is an extremely important part of our culture and success. We pride ourselves on the authentic relationships we’ve built with our clients and the passion for improving education that we infuse into every interaction: we will be excited for you to help Panorama continue and expand its famous client experience as we scale. This role is based in Boston and reports to our VP of Client Success.

Client Success Manager, Large

Panorama Education
Greater Boston Area
1 week ago
+40
We're looking for a Client Success Manager to join our growing team and support a portfolio of 10-12 of Panorama’s largest state and district partnerships with best-in-class service. As a Client Success Manager, you will be a Panorama product expert, supporting clients to ensure satisfaction with our products and renewals of our contracts. You will leverage your expertise to support clients from onboarding through ongoing engagement with data. In addition to using Panorama, you’ll make considerable use of Excel, troubleshoot questions using your expert knowledge of Panorama’s products, and create and share custom resources to ensure success for all of Panorama’s partners.

Client Success Operations Specialist

Panorama Education
Greater Boston Area
1 week ago
+40
As a Panorama Client Success Operations Specialist, you will enable the CS team to deliver on its mission of supporting, renewing, and expanding clients. Strengthening our team’s effectiveness and efficiency will include tracking and managing metrics and goals, designing and implementing knowledge management tools, and building and improving processes to help our clients administer millions of surveys and integrate their student data systems each year. You’ll also manage all of Panorama’s survey printing projects, processing over two million survey forms annually. Panorama is a rapidly-growing, well-funded technology startup, and the Client Success Operations Specialist will play a key role in building our culture and processes.

Account Manager (Lead Recruiter)

Percy
Greater Boston Area
1 week ago
Manage all communication with existing clients. Maintain responsibility for the health of client relationships. Coach team members to increase our recruiting efficiency. Provide support for the acquisition of new clients. Provide broad support and leadership across our organization. Travel up to 3 days per week (as needed).

Business Development Representative (BDR)

Percy
Greater Boston Area
1 week ago
The BDR role is a key position for our young but growing firm. Percy’s BDR will own a nation-wide territory and work to build relationships with executives across all industries and geographies. His/her ultimate goal will be to dramatically increase our market share of the US staffing industry, which is expected to grow to $158.7 billion dollars in the year 2020. 

Customer Success Manager, SMB

Skillsoft
Greater Boston Area
1 week ago
+27
Manage a portfolio of small to mid-sized clients ensuring customer retention and high satisfaction with SumTotal Systems. This is done by managing customer interaction across the business to ensure adoption of products, positive NPS (net promoter scores), focus on project and on-going support issues, reference-ability, strategic and quarterly business planning, and working with the Account Managers to ensure high dollar over dollar renewal rates.

Customer Success Associate

NeighborSchools
Greater Boston Area
4 weeks ago
+10
1.  Work 1:1 with NeighborSchools partners every day as they launch & grow their new home daycares. You’ll become an expert in every aspect of home daycare & small business management, and you’ll be there to support our partners every step along the way. 2.  Help new and expecting parents navigate their child care options and discover affordable, quality home daycares right in their neighborhoods that they otherwise don't even know about!  You'll facilitate tours and check-in afterwards to make sure that everything went well.  You'll be the hero to every mom and dad that is confused and overwhelmed by the child care conundrum!   3. Do the Needful: as an early-stage startup, opportunities and responsibilities can shift quickly. Every week you’ll work with leadership, marketing, and engineering to continually improve our product and service, and will adapt quickly and embrace change as we expand our focus, refine our processes, and grow our team.

Account Director

Rightpoint
Greater Boston Area
2 months ago
In this role, you will lead a portfolio of Strategic accounts, ranging from $4M to $8M+, and be responsible for directing the organic growth strategy with the Strategic Account Team. This will include account planning and reporting to Rightpoint leadership, identification of key opportunities, and overall financial health of accounts within your portfolio. You will cultivate relationships with senior client leaders across the portfolio and will be the primary escalation point in the event account issues arise. The Senior/Group Account Director also brings a high-level of experience to the account management team and possesses a solid background digital strategy & transformation. Additionally, the Group Account Director will take a leadership role within the department and mentor junior team members.

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