Boston Tech Jobs and Startup Jobs

13

Business Development Representative

CloserIQ
Greater Boston Area
2 days ago
+13
- 1+ years of sales or related experience - A strong desire to learn and succeed in tech sales - Comfortable on the phone, and happy to handle objections - Strong email writing skills and has the ability to learn quickly and adapt to change

Customer Engagement Specialist

The Predictive Index
Greater Boston Area
2 days ago
+21
The Customer Engagement Specialist is an entry role into the world of the customer. This role is focused on the customer and setting them up for success. You will be working closely with the Customer Success team to drive customer retention, adoption, expansion and customer satisfaction. You will be proactively engaging customers to help guide them through the full PI experience; driving product adoption and providing value-added information. This includes partnering with the Customer Success Managers to host customer kickoff calls, monitor feature adoption, aid with online training sessions and preparation, and ensure a frictionless renewal and upsell process for customers.

Partnership Associate

NeighborSchools
Greater Boston Area
5 days ago
+10
1. Provide Exceptional Customer Success: you’ll work 1:1 with NeighborSchools partners every day as they launch & grow their new home daycares. You’ll become an expert in every aspect of home daycare & small business management, and you’ll be there to support our partners every step along the way. 2. Collaborate with Partnership Managers: you’ll research, identify & contact high-potential child care experts. You’ll continually think of new & creative ways to introduce NeighborSchools to potential partners, and will directly contribute to our expansion throughout Massachusetts & beyond. 3. Do the Needful: as an early-stage startup, opportunities and responsibilities can shift quickly. Every week you’ll work with leadership, marketing, and engineering to continually improve our product and service, and will adapt quickly and embrace change as we expand our focus, refine our processes, and grow our team.

Customer Success Manager

The Predictive Index
Greater Boston Area
5 days ago
+21
The Customer Success Manager will be the PI expert and assert the power of Talent Optimization to our customers. They will develop dynamic lasting relationships to manage and grow direct accounts for PI whilst enabling their customers to optimize their talent effectively. This will include driving customer objectives, supporting software utilization, and handling training with local Certified Partners. The ideal candidate will have the ability to understand and solve individual business challenges with confidence, while executing on specific tasks and projects at once.

Account Manager

The Predictive Index
Greater Boston Area
5 days ago
+21
The Customer Success Manager will be the PI expert and bring the power of PI to our clients. They will use their relationships to manage and grow direct accounts for PI. This will include launching clients on our software, coordinating training with a local Certified Partner, and ensuring the client is actively using the system. This role is ideal for an individual who has the ability to grasp overall strategy while executing on specific tasks and projects at once.

Senior Customer Success Manager

Threat Stack
Greater Boston Area
5 days ago
+31
The Senior Customer Success Manager is responsible for the overall success and adoption of a portfolio of Threat Stack’s largest accounts. The perfect candidate should be adept at developing a consultative relationship with key decisions makers within assigned accounts and further elevating existing relationships.

Director of Operations, Client Success

Panorama Education
Greater Boston Area
5 days ago
+47
Our ideal candidate is obsessed with creating an unparalleled client experience and delivering value to customers -- you understand that the foundation of Panorama’s long-term success is our clients and the impact we enable them to achieve. We’re looking for a proven strategic thinker, project manager, and culture builder -- you love creating, communicating, and iterating thoughtful processes to empower and scale high-performing teams. The Director of Operations will report to the VP of Client Success and sit on the Client Success Leadership Team. The CS team is currently 60 people across Account Management, Services, Support, and Teaching & Learning, and we expect continued team growth in the coming years. This role is responsible for building out the Client Success Operations team and initially managing 1-2 direct reports. This role is based in Boston.

Customer Success Associate

LeanIX, Inc.
Watertown
1 week ago
+32
We are looking for a driven, customer-oriented, team player with exceptional analytical and consulting / advisory skills to support our customers in the best way possible. You will take on full responsibility for customer accounts across the different stages of their lifecycle – from onboarding to renewal. The tasks may range from data-driven analysis and execution to supporting customer change management projects.

Customer Success Manager

Klaxoon
Cambridge
3 weeks ago
Be the immediate go-to person for your clients and build a strong trusting relationship within a dynamic team. Key responsibilities: - Set up the solution : from the delivery of the product to the mastering of all the features. - Manage customer's requests (functional and technical support). - Make sure your clients receive appropriate advice and support whenever needed. - Track KPIs and make sure that the CQD is respected (Cost/ Quality/Delay)

Functional and Technical User Advisor

Klaxoon
Cambridge
3 weeks ago
Within the Customer Success team, you are the first contact for day-to-day issues or questions for our end users. Key responsibilities: - Manage customer's requests (functional support on the platform by live chat, emails or incoming calls) - Handle weekly onboarding sessions for any end-user that attends - Proactively reach out to end-users to ensure they are fully aware of the capabilities of the platform - Work with Client Success Manager's

Customer Success Manager

Workhuman
Greater Boston Area
1 month ago
+31
The role’s primary responsibility is to ensure that each customer has achieved sustainable value from the Workhuman solution. Accompanying this goal is customer satisfaction, multi-level relationship management, maximizing program and feature adoption, alignment with best practices and the delivery of the customer’s program goals and objectives.

Customer Success Associate

NeighborSchools
Greater Boston Area
3 months ago
+10
1.  Work 1:1 with NeighborSchools partners every day as they launch & grow their new home daycares. You’ll become an expert in every aspect of home daycare & small business management, and you’ll be there to support our partners every step along the way. 2.  Help new and expecting parents navigate their child care options and discover affordable, quality home daycares right in their neighborhoods that they otherwise don't even know about!  You'll facilitate tours and check-in afterwards to make sure that everything went well.  You'll be the hero to every mom and dad that is confused and overwhelmed by the child care conundrum!   3. Do the Needful: as an early-stage startup, opportunities and responsibilities can shift quickly. Every week you’ll work with leadership, marketing, and engineering to continually improve our product and service, and will adapt quickly and embrace change as we expand our focus, refine our processes, and grow our team.

Senior Customer Success Manager

GreatHorn
Waltham
4 months ago
+38
GreatHorn is looking for a highly motivated strategic Customer Success Manager who will manage customer health and retention. You will act as the main point of contact during the entire customer lifecycle - onboarding, implementation, adoption, renewal, and expansion. You will also be accountable for customers realizing GreatHorn’s value at all stakeholder levels. As a Strategic Customer Success Engineer, you will work with prospects and customers to ensure that their journey from purchase to production is successful and effectively managed.

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