Boston Tech Jobs and Startup Jobs

11

Production Manager

Videolink
Cambridge
6 days ago
At VideoLink, we pride ourselves on our superior customer service, passion for excellence, spirit of teamwork and the focus on continued innovation. Our employees are the people who enable us to deliver on those values every business day. That’s why we’re always on the lookout for talented, ambitious people who can make a substantial contribution to our team of smart, down-to-earth, hardworking professionals.   The Production team offers lots of

Relationship Manager

Gravyty
Newton
6 days ago
Gravyty Customer Success Managers are the backbone of our relationships with our customer base. Each is responsible for managing a defined book of business to ensure customers successfully deploy, adopt, and maintain Gravyty solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify up-sell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer Success Manager strives to understand our customer’s advancement needs and how Gravyty can help them to achieve their goals. Our next Customer Success Manager will have fundraising experience.

Account Servicing Specialist

Forward Financing
Greater Boston Area
1 week ago
+47
As a Specialist in the Account Servicing Department, you will be challenged daily and find satisfaction helping customers resolve temporary financial and payment issues they are having with us. The department consists of specialized teams across customer service, payments, resolution, and arbitration. Specialists generally start in the payments tier but have opportunities to move across teams based on performance and business needs. In this position, you will play an integral role in the revenue life-cycle of the company and help strengthen our relationships with those customers that need assistance in repaying their financing. 

Manager, Restaurant Success Analyst

Toast
Greater Boston Area
1 week ago
+50
Provide direct operational leadership and oversight to critical, high-growth regions of the account management / Restaurant Success function. This person will work with other Restaurant Success, Customer Success, Sales, and other company leaders to provide an exceptional customer experience with across the Toast product suite after the sales cycle is closed. This person’s team will be tasked with providing strategic and consultative account management expertise to a portfolio of customers, while driving revenue growth and operational efficiency initiatives to improve customer health and product adoption.

Regional Manager, Inside Customer (Restaurant) Success

Northeast Regional Manager, Customer (Restaurant) Success

Bilingual Restaurant Success Manager - Inside

Sr. Restaurant Success Analyst

Load 1 more jobs5 jobs at Toast

Sales and Retention Solutions Leader

MassMutual
Greater Boston Area
1 week ago
+39
Our ideal Sales and Retention Solutions Leader candidate is detailed oriented, experienced in participating in sales finals, is well versed in the different services/solutions offered in the Defined Contribution marketplace, and is a strong presenter. You’ll use your skills to create a tailored customer experience and prepare the presentation team to be high performing and cohesive in all sales finals for opportunities greater than $10 million. You will also become well versed in all service roles at MassMutual to help coach and mentor those representatives in presenting their roles consistently and effectively in sales and retention situations.

Customer Engineer - Implementation

Vestmark, Inc.
Greater Boston Area
1 week ago
+40
As a Technical Customer Engineer on our Professional Services team, you will a member of one of our implementation practices, and be responsible for focused functional areas of execution and delivery for new client implementations onto our Managed Accounts solutions platform. This hands-on position requires significant client contact and coordination with internal operations and technology teams to implement and service new clients. The Technical Customer Engineer will work with clients to develop and manage to an implementation plan, including platform configuration, custom integrations, data conversions, and testing.

Senior Proposal Writer

Vestmark, Inc.
Greater Boston Area
2 weeks ago
+40
Vestmark is searching for a talented, creative individual with a passion for writing to join our Sales Team as a Proposal Writer. The Proposal Writer will partner with our Sales Executives to deliver an exceptional client experience by creating world-class RFP/RFI responses and professionally polished sales proposals. In this role, you will drive development of these documents by working with subject matter experts across the organization to create a compelling document that differentiates Vestmark’s solutions.

Client Support Analyst

Bullhorn
Greater Boston Area
1 month ago
+54
The Client Support Analyst (CSA) provides support for basic incident resolution and requests made to the support desk.  They are the first point of contact for the client and are responsible for the initial assessment, triage, research, and resolution of basic incidents and requests.  The CSA manages the long term relationship with the Client Management Team, Client Project Team and Client System Administrator. They understand their client(s) specific workflows, requirements, business needs, erecruit customizations and integrations.

Client Services Manager

Interactions
Greater Boston Area
2 months ago
+23
To support our continued growth, Interactions is hiring a Client Services Manager who will be responsible for providing client services support for assigned accounts as well as working with the Account Management team to improve overall customer success.  This role is a remote opportunity.

Client Services Manager

Customer Service Associate

Salary Finance
Greater Boston Area
2 months ago
+28
We’re looking for an enthusiastic Customer Service Associate with a passion for, and a proven track record in, amazing customer service to join our Customer Operations team. Reporting to the Director of Operations, you’ll learn our products inside out, build relationships with our customers to understand their needs and identify and apply the appropriate solutions.

Director of Customer Success

Upserve
Greater Boston Area
4 months ago
+25
The Director of Customer Success is responsible for increasing the engagement and use of the Upserve platform, as well as retention of our customer revenue. This includes proactively engaging with customers to educate them on how to best get value from Upserve services, ensuring customer issues are escalated and resolved appropriately, as well as recommending additional products or tiers of service that will provide maximum value to our customers.

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