Boston Tech Jobs and Startup Jobs

19

Customer Success Enablement Manager

Everbridge
Greater Boston Area
1 day ago
+42
This role is focused on customer adoption of best practices and successful system usage and should not be confused with a sales role based on customer renewals and retention, which falls under the Account Management team at Everbridge. Because our work is client facing, travel is required for this position. Travel can vary widely depending on the year and desired support and may be as low as 15% or as high as 30%.

Senior Product Manager

Partnership Associate

NeighborSchools
Greater Boston Area
3 days ago
+10
1. Provide Exceptional Customer Success: you’ll work 1:1 with NeighborSchools partners every day as they launch & grow their new home daycares. You’ll become an expert in every aspect of home daycare & small business management, and you’ll be there to support our partners every step along the way. 2. Collaborate with Partnership Managers: you’ll research, identify & contact high-potential child care experts. You’ll continually think of new & creative ways to introduce NeighborSchools to potential partners, and will directly contribute to our expansion throughout Massachusetts & beyond. 3. Do the Needful: as an early-stage startup, opportunities and responsibilities can shift quickly. Every week you’ll work with leadership, marketing, and engineering to continually improve our product and service, and will adapt quickly and embrace change as we expand our focus, refine our processes, and grow our team.

Senior Technical Product Manager

Threat Stack
Greater Boston Area
3 days ago
+31
We are seeking a high-energy, Senior Technical Product Manager to own end-to-end definition of product roadmap and delivery of features for our agent technology. This includes feature definition, writing detailed user stories, partnering with engineering to ensure flawless execution, and crafting product communications. This position is both a champion for the customer and a resident technical expert on the product. You must be willing to wear many hats, learn quickly, and assume ownership of delivering features that delight our customers.

Senior Customer Success Manager

Threat Stack
Greater Boston Area
3 days ago
+31
The Senior Customer Success Manager is responsible for the overall success and adoption of a portfolio of Threat Stack’s largest accounts. The perfect candidate should be adept at developing a consultative relationship with key decisions makers within assigned accounts and further elevating existing relationships.

Strategic Customer Success Manager

Rapid7
Greater Boston Area
3 days ago
+24
- Consistently achieve monthly and quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention. - Develop and maintain strong, multi-level relationships with F500 customers ensuring that Rapid7 solutions support the ongoing needs and security objectives for each customer. - Engage in consistent, proactive client meetings to positively impact customer loyalty and revenue growth. - Partner effectively with Rapid7 teams on driving growth and addressing customer concerns efficiently and decisively - Effectively manage reactive customer requests and anticipate their needs. - Daily communication with internal and external customers. - Provide detailed reports to management regarding task and revenue activity. - Manage all customer information – including updates on key contacts, new and existing quotes, and purchase history.

Senior Customer Success Manager

Customer Success Manager

Senior Product Manager

Panorama Education
Greater Boston Area
3 days ago
+47
Lead the roadmap and execution for a major product line, collaborating with designers, researchers, and engineers to provide value to clients. Spend time talking to teachers, principals, and district leaders, understanding their problems, and validating that our solutions solve real and valuable problems for them. Become an expert on Panorama’s clients and products. Continuously seek customer insights that help shape the product roadmap. Drive towards meaningful client and business outcomes by setting goals with your team and learning together. Communicate your team's roadmap and strategic plans, creating excitement and alignment within your team and across the company. Work closely with sales, marketing, and client success to gather insights about clients and the market and to collaborate on product messaging and value. Support and help shape the growth of our product team norms and practices as we grow.

Director of Operations, Client Success

Panorama Education
Greater Boston Area
3 days ago
+47
Our ideal candidate is obsessed with creating an unparalleled client experience and delivering value to customers -- you understand that the foundation of Panorama’s long-term success is our clients and the impact we enable them to achieve. We’re looking for a proven strategic thinker, project manager, and culture builder -- you love creating, communicating, and iterating thoughtful processes to empower and scale high-performing teams. The Director of Operations will report to the VP of Client Success and sit on the Client Success Leadership Team. The CS team is currently 60 people across Account Management, Services, Support, and Teaching & Learning, and we expect continued team growth in the coming years. This role is responsible for building out the Client Success Operations team and initially managing 1-2 direct reports. This role is based in Boston.

Product Manager

Ellevation Education
Greater Boston Area
3 days ago
+43
Ellevation has a need for an experienced Product Manager to lead customer discovery with an agile team by talking to customers, distilling challenges, curating ideas, defining MVPs, and iterating throughout to deliver product-market fit. A strong Product Manager will work with the team to facilitate high quality, rapid decision-making in service of delivery against team and company OKRs. 

Customer Success Administrator

Evolv Technology
Waltham
1 week ago
+23
We are looking for a Customer Success Administrator to help support Evolv's Customer Success Organization (CSO). Our CSO consists of the Solutions and Global Services groups, encompassing both pre- and post-sales activity. The CSO leads or supports the majority of customer-based product activity including product experiences, pilots and demonstrations, technical interchanges, installations and training, and all other product related support. The CSO plays an integral role with our channel partners, leading product introductions and training, as well as providing materials to support the needs of the channel. The CSO also plays a critical role in the product development process through lessons-learned, voice-of-customer and general field-based activities.

Producer (Product Manager)

Upstatement
Greater Boston Area
1 week ago
Strategize, organize, and collaborate with our team. Upstatement is looking for a confident communicator familiar with leading and launching digital products. Come join our free-thinking, fun-loving studio working on design & engineering projects with clients like Moms Demand Action, Tito’s Handmade Vodka, PBS NewsHour, MIT, and the PGA Tour.  This is a flexible role within our small, multidisciplinary project teams. Producers are hybrid project

Product Designer

Panorama Education
Greater Boston Area
1 week ago
+47
About Panorama: Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 900 school systems serving 10 million students have adopted the Panorama platform as paying customers, including New York City, Seattle, San Francisco, Denver, Dallas, and Nashville. School systems turn to Panorama to ensure that each child is getting the support they need, so that more students succeed in

Customer Success Manager

CloudLock
Waltham
2 weeks ago
As a Customer Success Manager, you will ensure the strategic implementation and enablement of the CloudLock product for our most strategic customers focusing on delivering quality through the customer lifecycle, driving tactical implementation and strategic account planning. Act as a customer advocate working closely with engineering and product management to identify and quickly resolve any customer challenges ensuring a positive customer experience. Provide expertise regarding a wide range of CloudLock products.

Sr. Strategic Success Manager

VMware Carbon Black
Waltham
3 weeks ago
+59
The Senior Strategic Success Manager (SSM) is responsible for ensuring the overall success of a portfolio of strategic accounts with VMWare Carbon Black products. As a senior member of the Sales Customer Success team, the SSM is responsible for driving success and value of the products within the assigned customers and partnering with Field Sales team (Regional Director and Regional Account Manager) for renewal and add-on opportunities. The SSM is adept at developing and nurturing a consultative relationship with CISOs and other key security leaders within a customer organization, as well as building relationships with security personnel. The SSM is skilled in navigating the diverse needs of the customer/company and the VMWare Carbon Black, services, support, product and engineering teams.

Strategic Success Manager

Product Owner

Strategic Success Manager

Senior Customer Success Manager

Load 1 more jobs5 jobs at VMware Carbon Black

Customer Success Manager

Klaxoon
Cambridge
3 weeks ago
Be the immediate go-to person for your clients and build a strong trusting relationship within a dynamic team. Key responsibilities: - Set up the solution : from the delivery of the product to the mastering of all the features. - Manage customer's requests (functional and technical support). - Make sure your clients receive appropriate advice and support whenever needed. - Track KPIs and make sure that the CQD is respected (Cost/ Quality/Delay)

Functional and Technical User Advisor

Klaxoon
Cambridge
3 weeks ago
Within the Customer Success team, you are the first contact for day-to-day issues or questions for our end users. Key responsibilities: - Manage customer's requests (functional support on the platform by live chat, emails or incoming calls) - Handle weekly onboarding sessions for any end-user that attends - Proactively reach out to end-users to ensure they are fully aware of the capabilities of the platform - Work with Client Success Manager's

Sr. Customer Success Manager

detectify
Greater Boston Area
3 weeks ago
+17
Detectify’s Customer Success team is responsible for one of our most important assets: our customers. We work with a wide range of tech giants, such as KING, Spotify and many more. It is our job to ensure that our product is helping customers keep their web applications secure.  Our Customers Success Managers (CSM) own the relationship with our enterprise clients. The team manages client relationships, conducts workshops and training while directly influencing the product roadmap.  We are now looking for a senior CSM in Boston. You will be the first CSM member to join our Boston office and work closely with a team of 6 colleagues in Stockholm, Sweden.  With this position you should also expect to quickly build up a local team of CSM’s and CSE’s (Customer Success Engineers) and move into managing that team during the year. 

Application Support Engineer - Software

Rave Mobile Safety
Greater Boston Area
1 month ago
Responding to customer email, phone, or web requests for assistance in a timely manner. Accurately logging all customer interactions. Troubleshooting a broad range of technical issues on the application, and OS levels. Developing a full understanding of all Rave products. Creating and reviewing knowledge base documentation and FAQs based on issue solutions. Participation in on-call rotation.

Customer Success Associate

NeighborSchools
Greater Boston Area
3 months ago
+10
1.  Work 1:1 with NeighborSchools partners every day as they launch & grow their new home daycares. You’ll become an expert in every aspect of home daycare & small business management, and you’ll be there to support our partners every step along the way. 2.  Help new and expecting parents navigate their child care options and discover affordable, quality home daycares right in their neighborhoods that they otherwise don't even know about!  You'll facilitate tours and check-in afterwards to make sure that everything went well.  You'll be the hero to every mom and dad that is confused and overwhelmed by the child care conundrum!   3. Do the Needful: as an early-stage startup, opportunities and responsibilities can shift quickly. Every week you’ll work with leadership, marketing, and engineering to continually improve our product and service, and will adapt quickly and embrace change as we expand our focus, refine our processes, and grow our team.

Senior Customer Success Manager

GreatHorn
Waltham
4 months ago
+38
GreatHorn is looking for a highly motivated strategic Customer Success Manager who will manage customer health and retention. You will act as the main point of contact during the entire customer lifecycle - onboarding, implementation, adoption, renewal, and expansion. You will also be accountable for customers realizing GreatHorn’s value at all stakeholder levels. As a Strategic Customer Success Engineer, you will work with prospects and customers to ensure that their journey from purchase to production is successful and effectively managed.

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