Boston Tech Jobs and Startup Jobs

24

Sr. Director, Head of Partner Success

edX
Cambridge
1 day ago
+39
The role reports to the Vice President of Education Services. As a senior member of the group’s management team, you will also work in close collaboration with leaders and key groups across edX including content strategy, marketing, partner operations, and product delivery. 

Senior Manager of Client Success

Panorama Education
Greater Boston Area
1 day ago
+47
We’re looking for a Senior Manager to work directly with the Head of Districts & Schools in our organization’s high volume segment to ensure all clients have an exceptional experience partnering with Panorama. This role will collaborate with their team of direct reports to scale delivery in a hyper-growth environment and strengthen impact across the client base. Objectives include supporting CSMs in delivering value, maintaining client health, and ensuring revenue renewal and expansion. You will serve as a coach and mentor with a laser focus for the team members you manage, helping our team embrace continuous improvement and get better on a weekly basis. You will support the team in learning our product, removing barriers to success, and building skills to better serve our clients. In addition, you will be a thought leader who can take charge and own key pieces of the Districts & Schools strategy.

Director of Product Management

EverQuote
Cambridge
1 day ago
+41
This role will own EverQuote Product for our Home Vertical, and as part of the leadership team within that vertical, you will envision, design, deliver, plan and drive tech innovations to enable critical business operations. Specifically, you will partner with the GM of Home & Renters and with other functions such as Distribution, Traffic Acquisition, Legal, & Finance, to translate the business requirements into world class technical specifications. You will work closely with multiple development teams to design, architect and deliver solutions. You will have end to end ownership - all the way from defining the strategy to measuring metrics to monitoring day to day progress of these programs. You will provide direct visibility to senior leadership on all aspects of your programs on a regular cadence.

B2B Client Success Consultant

Mirakl
Somerville
1 day ago
+29
Manage B2B clients, which are SMEs and large Enterprises, both during the project and run phases. Create tailored monitoring and self-service tools for all our Mirakl clients in North America. Provide tailored recommendations to our clients during their project phase to ensure a successful launch. Collaborate effectively with internal teams to set up powerful reporting and tools. Display strong analytical skills and identify the right KPIs to track. Produce efficient and qualitative self-service tools and content for our clients - remote workshops, webinars, etc.

Leadership Development Program

Examity
Newton
2 days ago
+11
Starting once again this year in June 2020, the Leadership Development Program is Examity’s thirteen-month experiential initiative that delivers invaluable on-the-job training to qualified candidates in all facets of the business, including client implementation/data integration, account management, marketing strategy, and business development. Upon program completion, participants will have the opportunity to transition into a specialist role

Customer Success Manager, SMB

Skillsoft
Greater Boston Area
3 days ago
+27
Manage a portfolio of small to mid-sized clients ensuring customer retention and high satisfaction with SumTotal Systems. This is done by managing customer interaction across the business to ensure adoption of products, positive NPS (net promoter scores), focus on project and on-going support issues, reference-ability, strategic and quarterly business planning, and working with the Account Managers to ensure high dollar over dollar renewal rates.

Product Manager

Panorama Education
Greater Boston Area
6 days ago
+47
Lead the roadmap and execution for a major product line, collaborating with designers, researchers, and engineers to provide value to clients. Spend time talking to teachers, principals, and district leaders, understanding their problems, and validating that our solutions solve real and valuable problems for them. Become an expert on Panorama’s clients and products. Continuously seek customer insights that help shape the product roadmap. Drive towards meaningful client and business outcomes by setting goals with your team and learning together. Communicate your team's roadmap and strategic plans, creating excitement and alignment within your team and across the company. Work closely with sales, marketing, and client success to gather insights about clients and the market and to collaborate on product messaging and value Support and help shape the growth of our product team norms and practices as we grow.

Associate Product Manager, Pre-Purchase & Ecom…

Embark Veterinary
Greater Boston Area
1 week ago
+19
Plan and manage sprints and execution for web designers and developers in tandem with the overall marketing plan & product roadmap, ensuring the highest impact and efficiency in the team’s velocity & forward progress. Manage daily, weekly, monthly, and quarterly split tests to consistently improve upon conversion rate on our D2C website and our retailers. Deliver data-driven results in consistent, concise reports on conversion performance to internal stakeholders. Liaise with the Web designers and developers to improve the website experience ongoing based on rigorous, structured testing. Provide support to the marketing team to launch new products and support promotions.

Manager, Customer Success Operations

PlacePass
Greater Boston Area
1 week ago
+36
Overview: As Manager of Customer Success Operations at PlacePass, you will be responsible for the performance of our small but mighty Customer Success organization. You will come to us with a passion for, and strong track record of, working cross-functionally at senior levels to develop data-driven processes and insights that measurably improve performance in a complex fast-growing environment, while also having the tools, knowledge, and

Partnership Associate

NeighborSchools
Greater Boston Area
1 week ago
+10
1. Provide Exceptional Customer Success: you’ll work 1:1 with NeighborSchools partners every day as they launch & grow their new home daycares. You’ll become an expert in every aspect of home daycare & small business management, and you’ll be there to support our partners every step along the way. 2. Collaborate with Partnership Managers: you’ll research, identify & contact high-potential child care experts. You’ll continually think of new & creative ways to introduce NeighborSchools to potential partners, and will directly contribute to our expansion throughout Massachusetts & beyond. 3. Do the Needful: as an early-stage startup, opportunities and responsibilities can shift quickly. Every week you’ll work with leadership, marketing, and engineering to continually improve our product and service, and will adapt quickly and embrace change as we expand our focus, refine our processes, and grow our team.

Senior Product Manager

Panorama Education
Greater Boston Area
1 week ago
+47
Lead the roadmap and execution for a major product line, collaborating with designers, researchers, and engineers to provide value to clients. Spend time talking to teachers, principals, and district leaders, understanding their problems, and validating that our solutions solve real and valuable problems for them. Become an expert on Panorama’s clients and products. Continuously seek customer insights that help shape the product roadmap. Drive towards meaningful client and business outcomes by setting goals with your team and learning together. Communicate your team's roadmap and strategic plans, creating excitement and alignment within your team and across the company. Work closely with sales, marketing, and client success to gather insights about clients and the market and to collaborate on product messaging and value. Support and help shape the growth of our product team norms and practices as we grow.

Director of Operations, Client Success

Panorama Education
Greater Boston Area
1 week ago
+47
Our ideal candidate is obsessed with creating an unparalleled client experience and delivering value to customers -- you understand that the foundation of Panorama’s long-term success is our clients and the impact we enable them to achieve. We’re looking for a proven strategic thinker, project manager, and culture builder -- you love creating, communicating, and iterating thoughtful processes to empower and scale high-performing teams. The Director of Operations will report to the VP of Client Success and sit on the Client Success Leadership Team. The CS team is currently 60 people across Account Management, Services, Support, and Teaching & Learning, and we expect continued team growth in the coming years. This role is responsible for building out the Client Success Operations team and initially managing 1-2 direct reports. This role is based in Boston.

Product Manager

Ellevation Education
Greater Boston Area
1 week ago
+43
Ellevation has a need for an experienced Product Manager to lead customer discovery with an agile team by talking to customers, distilling challenges, curating ideas, defining MVPs, and iterating throughout to deliver product-market fit. A strong Product Manager will work with the team to facilitate high quality, rapid decision-making in service of delivery against team and company OKRs. 

Product Owner - Data Science Platform

Vistaprint
Waltham
1 week ago
+33
The Data Platform Tribe’s mission is to create a platform of valuable features/services that enable our users to create breakthrough analytical insights and data driven customer experiences resulting in jaw dropping customer value.  

Product Owner, Manufacturing Data & Analytics

Vistaprint
Waltham
1 week ago
+33
As a Product Owner on the Vistaprint Data and Analytics (DnA) team, you will join a motivated group of global analytics staff focused on designing and delivering centralized analytical platforms (“Data Products”) for our manufacturing customers. Product owners are part of a global team working with customers, management, and software teams to drive data product development throughout the entire product lifecycle. They have an exciting opportunity to work directly with stakeholders, collaborate with subject matter experts, and support dedicated specialists in delivering value to end users of our analytical platforms.

Data Product Owner, Personalization

Vistaprint
Waltham
1 week ago
+33
With Vistaprint’s Data & Analytics (DnA) transformation, there is a strategic focus to bring personalization capabilities to a new level and productize this data product to run at scale. This strategic priority is enabled by entirely new capabilities on the new platform to actually implement, run, and improve personalization decisioning engines at scale to bring relevant, profitable personalization to customers and prospects.

Producer (Product Manager)

Upstatement
Greater Boston Area
2 weeks ago
Strategize, organize, and collaborate with our team. Upstatement is looking for a confident communicator familiar with leading and launching digital products. Come join our free-thinking, fun-loving studio working on design & engineering projects with clients like Moms Demand Action, Tito’s Handmade Vodka, PBS NewsHour, MIT, and the PGA Tour.  This is a flexible role within our small, multidisciplinary project teams. Producers are hybrid project

Customer Success Manager

EverQuote
Cambridge
3 weeks ago
We are excited to be seeking a Customer Success Manager to join our team! You will be an integral part of our Customer Success team and will be tasked with thinking critically and creatively about how to best support our clients to drive their business success with our support.

Customer Success Manager

Klaxoon
Cambridge
1 month ago
Be the immediate go-to person for your clients and build a strong trusting relationship within a dynamic team. Key responsibilities: - Set up the solution : from the delivery of the product to the mastering of all the features. - Manage customer's requests (functional and technical support). - Make sure your clients receive appropriate advice and support whenever needed. - Track KPIs and make sure that the CQD is respected (Cost/ Quality/Delay)

Functional and Technical User Advisor

Klaxoon
Cambridge
1 month ago
Within the Customer Success team, you are the first contact for day-to-day issues or questions for our end users. Key responsibilities: - Manage customer's requests (functional support on the platform by live chat, emails or incoming calls) - Handle weekly onboarding sessions for any end-user that attends - Proactively reach out to end-users to ensure they are fully aware of the capabilities of the platform - Work with Client Success Manager's

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