Boston Tech Jobs and Startup Jobs

21

Technical Product Manager , Engineering Excellence

Toast
Greater Boston Area
1 day ago
+50
As a Technical Product Manager, you will work with engineering teams who are creating a platform to enable Toast R&D to deliver value to customers in a “Fast, Frequent, and Fearless” manner. You will drive the roadmap and adoption of engineering fundamentals throughout the R&D organization, in order to remove friction, accelerate time to value, and achieve operational excellence with world class quality. 

Bilingual Restaurant Success Manager - Inside

Manager, Customer Success

Product Analyst, Orders Workflow

Senior Product Manager, Core

Regional Manager, Inside Customer (Restaurant) Success

Manager, Restaurant Success Analyst

Senior Product Manager, Billing

Northeast Regional Manager, Customer (Restaurant) Success

Sr. Restaurant Success Analyst

Senior Product Manager, Payment Experience

Director of Product Management, Payments

Product Manager, Core

Load 9 more jobs13 jobs at Toast

Sr. Director, Head of Partner Success

edX
Cambridge
1 day ago
+39
The role reports to the Vice President of Education Services. As a senior member of the group’s management team, you will also work in close collaboration with leaders and key groups across edX including content strategy, marketing, partner operations, and product delivery. 

Senior Manager of Client Success

Panorama Education
Greater Boston Area
1 day ago
+47
We’re looking for a Senior Manager to work directly with the Head of Districts & Schools in our organization’s high volume segment to ensure all clients have an exceptional experience partnering with Panorama. This role will collaborate with their team of direct reports to scale delivery in a hyper-growth environment and strengthen impact across the client base. Objectives include supporting CSMs in delivering value, maintaining client health, and ensuring revenue renewal and expansion. You will serve as a coach and mentor with a laser focus for the team members you manage, helping our team embrace continuous improvement and get better on a weekly basis. You will support the team in learning our product, removing barriers to success, and building skills to better serve our clients. In addition, you will be a thought leader who can take charge and own key pieces of the Districts & Schools strategy.

Leadership Development Program

Examity
Newton
2 days ago
+11
Starting once again this year in June 2020, the Leadership Development Program is Examity’s thirteen-month experiential initiative that delivers invaluable on-the-job training to qualified candidates in all facets of the business, including client implementation/data integration, account management, marketing strategy, and business development. Upon program completion, participants will have the opportunity to transition into a specialist role

Customer Success Manager, SMB

Skillsoft
Greater Boston Area
3 days ago
+27
Manage a portfolio of small to mid-sized clients ensuring customer retention and high satisfaction with SumTotal Systems. This is done by managing customer interaction across the business to ensure adoption of products, positive NPS (net promoter scores), focus on project and on-going support issues, reference-ability, strategic and quarterly business planning, and working with the Account Managers to ensure high dollar over dollar renewal rates.

Product Owner

Acquia
Greater Boston Area
5 days ago
+35
Reporting directly to Acquia’s Experience Factory Product Line Director you will be working closely with product management and engineering leadership to streamline processes; manage milestones, schedules and processes required to track and deliver product; provide analytical guidance to the engineering team; and provide leadership throughout the entire product lifecycle, communicating and mitigating risks in the context of time-to-market requirements. Most importantly it will be the responsibility of the Product Owner to ensure engineering stakeholders are aligned to both timelines and the value proposition of the program. 

Product Manager

Panorama Education
Greater Boston Area
6 days ago
+47
Lead the roadmap and execution for a major product line, collaborating with designers, researchers, and engineers to provide value to clients. Spend time talking to teachers, principals, and district leaders, understanding their problems, and validating that our solutions solve real and valuable problems for them. Become an expert on Panorama’s clients and products. Continuously seek customer insights that help shape the product roadmap. Drive towards meaningful client and business outcomes by setting goals with your team and learning together. Communicate your team's roadmap and strategic plans, creating excitement and alignment within your team and across the company. Work closely with sales, marketing, and client success to gather insights about clients and the market and to collaborate on product messaging and value Support and help shape the growth of our product team norms and practices as we grow.

Lead Product Manager - Digital Health

Humana Studio_h
Greater Boston Area
1 week ago
+47
Defines, develops, and delivers virtual care solutions for use across Humana. Defines the vision for virtual care products to enable holistic, integrated member-centric care delivery. Collaborates with internal stakeholders and research teams to ensure alignment with internal business partners and member needs. Works with the external digital health ecosystem to partner or buy relevant capabilities for integration into our products. Implements agile and lean methodologies to rapidly learn and iterate product concepts to create sticky user experiences. Defines and executes pilots to demonstrate value propositions in real-world settings. Prepares launch plans in conjunction with business partners to launch solutions at scale. Drives product success metrics including market adoption, customer satisfaction, and utilization.

Product Manager - Analytic Strategies

Multi-Chronic Conditions Product Management Lead

Behavioral Healthcare Product Management Lead - Clinical Products

Technical Product Management Lead, Clinical Products

Clinical Care Product Management Advisor – Priority Conditions

Product Management Advisor

Product Manager - Digital Health Products

Product Manager – Data and Integrations

Director, Digital Health Product

Clinical Products Product Management Lead

Complex CHF Population Product Management Lead

Load 8 more jobs12 jobs at Humana Studio_h

Partnership Associate

NeighborSchools
Greater Boston Area
1 week ago
+10
1. Provide Exceptional Customer Success: you’ll work 1:1 with NeighborSchools partners every day as they launch & grow their new home daycares. You’ll become an expert in every aspect of home daycare & small business management, and you’ll be there to support our partners every step along the way. 2. Collaborate with Partnership Managers: you’ll research, identify & contact high-potential child care experts. You’ll continually think of new & creative ways to introduce NeighborSchools to potential partners, and will directly contribute to our expansion throughout Massachusetts & beyond. 3. Do the Needful: as an early-stage startup, opportunities and responsibilities can shift quickly. Every week you’ll work with leadership, marketing, and engineering to continually improve our product and service, and will adapt quickly and embrace change as we expand our focus, refine our processes, and grow our team.

Product Owner - Finance

Dynatrace
Waltham
1 week ago
+28
As a Finance Product Owner/ BRM, you will help define User Stories and prioritize Team Backlog on behalf of our finance business functions. You will evaluate and document the requirements for each Product Feature, work with Solution Architect to solidify solution design, and work with Business Analyst and the Development Team to implement cloud-based solutions on the Netsuite and Salesforce platform (optional). You will be the primary means of communication between our Development Team and our business functions.

Senior Technical Product Manager

Threat Stack
Greater Boston Area
1 week ago
+31
We are seeking a high-energy, Senior Technical Product Manager to own end-to-end definition of product roadmap and delivery of features for our agent technology. This includes feature definition, writing detailed user stories, partnering with engineering to ensure flawless execution, and crafting product communications. This position is both a champion for the customer and a resident technical expert on the product. You must be willing to wear many hats, learn quickly, and assume ownership of delivering features that delight our customers.

Senior Customer Success Manager

Threat Stack
Greater Boston Area
1 week ago
+31
The Senior Customer Success Manager is responsible for the overall success and adoption of a portfolio of Threat Stack’s largest accounts. The perfect candidate should be adept at developing a consultative relationship with key decisions makers within assigned accounts and further elevating existing relationships.

Senior Product Manager

Panorama Education
Greater Boston Area
1 week ago
+47
Lead the roadmap and execution for a major product line, collaborating with designers, researchers, and engineers to provide value to clients. Spend time talking to teachers, principals, and district leaders, understanding their problems, and validating that our solutions solve real and valuable problems for them. Become an expert on Panorama’s clients and products. Continuously seek customer insights that help shape the product roadmap. Drive towards meaningful client and business outcomes by setting goals with your team and learning together. Communicate your team's roadmap and strategic plans, creating excitement and alignment within your team and across the company. Work closely with sales, marketing, and client success to gather insights about clients and the market and to collaborate on product messaging and value. Support and help shape the growth of our product team norms and practices as we grow.

Director of Operations, Client Success

Panorama Education
Greater Boston Area
1 week ago
+47
Our ideal candidate is obsessed with creating an unparalleled client experience and delivering value to customers -- you understand that the foundation of Panorama’s long-term success is our clients and the impact we enable them to achieve. We’re looking for a proven strategic thinker, project manager, and culture builder -- you love creating, communicating, and iterating thoughtful processes to empower and scale high-performing teams. The Director of Operations will report to the VP of Client Success and sit on the Client Success Leadership Team. The CS team is currently 60 people across Account Management, Services, Support, and Teaching & Learning, and we expect continued team growth in the coming years. This role is responsible for building out the Client Success Operations team and initially managing 1-2 direct reports. This role is based in Boston.

Product Manager

Ellevation Education
Greater Boston Area
1 week ago
+43
Ellevation has a need for an experienced Product Manager to lead customer discovery with an agile team by talking to customers, distilling challenges, curating ideas, defining MVPs, and iterating throughout to deliver product-market fit. A strong Product Manager will work with the team to facilitate high quality, rapid decision-making in service of delivery against team and company OKRs. 

Customer Success Associate

LeanIX, Inc.
Watertown
1 week ago
+32
We are looking for a driven, customer-oriented, team player with exceptional analytical and consulting / advisory skills to support our customers in the best way possible. You will take on full responsibility for customer accounts across the different stages of their lifecycle – from onboarding to renewal. The tasks may range from data-driven analysis and execution to supporting customer change management projects.

Producer (Product Manager)

Upstatement
Greater Boston Area
2 weeks ago
Strategize, organize, and collaborate with our team. Upstatement is looking for a confident communicator familiar with leading and launching digital products. Come join our free-thinking, fun-loving studio working on design & engineering projects with clients like Moms Demand Action, Tito’s Handmade Vodka, PBS NewsHour, MIT, and the PGA Tour.  This is a flexible role within our small, multidisciplinary project teams. Producers are hybrid project

Customer Success Manager

Klaxoon
Cambridge
1 month ago
Be the immediate go-to person for your clients and build a strong trusting relationship within a dynamic team. Key responsibilities: - Set up the solution : from the delivery of the product to the mastering of all the features. - Manage customer's requests (functional and technical support). - Make sure your clients receive appropriate advice and support whenever needed. - Track KPIs and make sure that the CQD is respected (Cost/ Quality/Delay)

Functional and Technical User Advisor

Klaxoon
Cambridge
1 month ago
Within the Customer Success team, you are the first contact for day-to-day issues or questions for our end users. Key responsibilities: - Manage customer's requests (functional support on the platform by live chat, emails or incoming calls) - Handle weekly onboarding sessions for any end-user that attends - Proactively reach out to end-users to ensure they are fully aware of the capabilities of the platform - Work with Client Success Manager's

Customer Success Associate

NeighborSchools
Greater Boston Area
3 months ago
+10
1.  Work 1:1 with NeighborSchools partners every day as they launch & grow their new home daycares. You’ll become an expert in every aspect of home daycare & small business management, and you’ll be there to support our partners every step along the way. 2.  Help new and expecting parents navigate their child care options and discover affordable, quality home daycares right in their neighborhoods that they otherwise don't even know about!  You'll facilitate tours and check-in afterwards to make sure that everything went well.  You'll be the hero to every mom and dad that is confused and overwhelmed by the child care conundrum!   3. Do the Needful: as an early-stage startup, opportunities and responsibilities can shift quickly. Every week you’ll work with leadership, marketing, and engineering to continually improve our product and service, and will adapt quickly and embrace change as we expand our focus, refine our processes, and grow our team.

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