Boston Tech Jobs and Startup Jobs

21

Portfolio Risk Manager

Forward Financing
Greater Boston Area
17 hours ago
+47
As a Portfolio Risk Manager, you will be responsible for monitoring and managing the aggregate risk within our receivables portfolio. You will work closely with senior executives across multiple departments to support the development and execution of strategic initiatives related to maximizing the portfolio’s risk-adjusted returns. You will report to and work closely with the Director of Portfolio Risk and Analytics, collaborating frequently with other team members and leaders across the organization. This is a highly visible role where you’ll have an opportunity to make an impact on the company’s growth and profitability as well as the small business community we serve.

Operations Analyst

Forward Financing
Greater Boston Area
17 hours ago
+47
As an Operations Analyst, you will work on the most important operational and strategic initiatives for our company that will create tangible business value, drive sustainable growth and increase operational efficiencies. You will work closely with the Senior Associates within Strategy and Operations, and will support stakeholders across the organization in their day to day needs. You will collaborate frequently with the members across all departments within the company with high visibility to Forward Financing’s senior leadership. 

Sr. Associate, Operational Strategy

Forward Financing
Greater Boston Area
19 hours ago
+47
As a Senior Associate of Operational Strategy, you will help lead and execute on the most important operational and strategic initiatives for our company that will create tangible business value, drive sustainable growth and increase operational efficiencies. You will work closely with the Director of Strategy, and the Operations Analysts, and will support stakeholders across the organization in their day to day needs. You will report to the Director of Strategy, and collaborate frequently with the members across all departments within the company with high visibility to Forward Financing’s senior leadership. 

Sr. Director, Head of Partner Success

edX
Cambridge
2 days ago
+39
The role reports to the Vice President of Education Services. As a senior member of the group’s management team, you will also work in close collaboration with leaders and key groups across edX including content strategy, marketing, partner operations, and product delivery. 

Senior Manager of Client Success

Panorama Education
Greater Boston Area
2 days ago
+47
We’re looking for a Senior Manager to work directly with the Head of Districts & Schools in our organization’s high volume segment to ensure all clients have an exceptional experience partnering with Panorama. This role will collaborate with their team of direct reports to scale delivery in a hyper-growth environment and strengthen impact across the client base. Objectives include supporting CSMs in delivering value, maintaining client health, and ensuring revenue renewal and expansion. You will serve as a coach and mentor with a laser focus for the team members you manage, helping our team embrace continuous improvement and get better on a weekly basis. You will support the team in learning our product, removing barriers to success, and building skills to better serve our clients. In addition, you will be a thought leader who can take charge and own key pieces of the Districts & Schools strategy.

Leadership Development Program

Examity
Newton
3 days ago
+11
Starting once again this year in June 2020, the Leadership Development Program is Examity’s thirteen-month experiential initiative that delivers invaluable on-the-job training to qualified candidates in all facets of the business, including client implementation/data integration, account management, marketing strategy, and business development. Upon program completion, participants will have the opportunity to transition into a specialist role

Customer Success Manager, SMB

Skillsoft
Greater Boston Area
4 days ago
+27
Manage a portfolio of small to mid-sized clients ensuring customer retention and high satisfaction with SumTotal Systems. This is done by managing customer interaction across the business to ensure adoption of products, positive NPS (net promoter scores), focus on project and on-going support issues, reference-ability, strategic and quarterly business planning, and working with the Account Managers to ensure high dollar over dollar renewal rates.

Account Servicing Specialist

Forward Financing
Greater Boston Area
4 days ago
+47
As a Specialist in the Account Servicing Department, you will be challenged daily and find satisfaction helping customers resolve temporary financial and payment issues they are having with us. The department consists of specialized teams across customer service, payments, resolution, and arbitration. Specialists generally start in the payments tier but have opportunities to move across teams based on performance and business needs. In this position, you will play an integral role in the revenue life-cycle of the company and help strengthen our relationships with those customers that need assistance in repaying their financing. 

Financial Analyst

Forward Financing
Greater Boston Area
1 week ago
+47
Assess characteristics of defaulted customer accounts, such as assets, credit history, revenues, to make judgment calls on the suitability of bringing arbitration. Manage the workflow of two junior analysts. Work closely with the Legal Recovery Manager to identify areas for process improvement. Create a training process and materials for all new hires. Contribute to creating a statistically based rating system for all arbitration reviews. Support the Legal department with “rush” requests for financial and asset reviews. Identify ways to scale and integrate your team in future recovery processes.

Staff Accountant

Examity
Newton
1 week ago
+11
Examity, the world leader in online test integrity and the fastest-growing Edtech company in the United States, is looking for a dedicated Staff Accountant to join the growing team in our Newton, MA location. Position Overview As the Staff Accountant, you’ll collaborate with other accounting and finance professionals at Examity to help ensure no number goes uncounted. The Staff Accountant will balance budgets and precise reconciliations,

Sr. Associate, FP&A

Forward Financing
Greater Boston Area
1 week ago
+47
As an Associate on the FP&A team, you will play an important role in building out and managing the Company’s Financial Planning & Analysis (FP&A) processes and will provide valuable insight that will be used to assess the performance of Forward Financing. You will report to the Director of FP&A and collaborate frequently with Leadership across the organization. This role will help shape the future of the FP&A team.

FP&A Analyst

Forward Financing
Greater Boston Area
1 week ago
+47
As an Analyst on the FP&A team, you will play an important role in building out and managing the Company’s Financial Planning & Analysis (FP&A) processes and will provide valuable insight that will be used to assess the performance of Forward Financing. You will report to the Director of FP&A and collaborate frequently with internal stakeholders.

Customer Engineer - Implementation

Vestmark, Inc.
Greater Boston Area
1 week ago
+40
As a Technical Customer Engineer on our Professional Services team, you will a member of one of our implementation practices, and be responsible for focused functional areas of execution and delivery for new client implementations onto our Managed Accounts solutions platform. This hands-on position requires significant client contact and coordination with internal operations and technology teams to implement and service new clients. The Technical Customer Engineer will work with clients to develop and manage to an implementation plan, including platform configuration, custom integrations, data conversions, and testing.

Partnership Associate

NeighborSchools
Greater Boston Area
1 week ago
+10
1. Provide Exceptional Customer Success: you’ll work 1:1 with NeighborSchools partners every day as they launch & grow their new home daycares. You’ll become an expert in every aspect of home daycare & small business management, and you’ll be there to support our partners every step along the way. 2. Collaborate with Partnership Managers: you’ll research, identify & contact high-potential child care experts. You’ll continually think of new & creative ways to introduce NeighborSchools to potential partners, and will directly contribute to our expansion throughout Massachusetts & beyond. 3. Do the Needful: as an early-stage startup, opportunities and responsibilities can shift quickly. Every week you’ll work with leadership, marketing, and engineering to continually improve our product and service, and will adapt quickly and embrace change as we expand our focus, refine our processes, and grow our team.

Senior Financial Analyst, Financial Planning &…

SS&C Intralinks
Waltham
1 week ago
+40
The FP&A team is chartered with providing critical business information on a timely basis to ensure optimal efficiency in decision making for the organization. In this role you will help drive decision making at the executive level by serving as a strategic business partner to multiple internal stakeholders; improving processes where needed, developing insightful analysis, creating monthly and quarterly reporting packages, and assisting in budgeting and forecasting.

Director of Operations, Client Success

Panorama Education
Greater Boston Area
1 week ago
+47
Our ideal candidate is obsessed with creating an unparalleled client experience and delivering value to customers -- you understand that the foundation of Panorama’s long-term success is our clients and the impact we enable them to achieve. We’re looking for a proven strategic thinker, project manager, and culture builder -- you love creating, communicating, and iterating thoughtful processes to empower and scale high-performing teams. The Director of Operations will report to the VP of Client Success and sit on the Client Success Leadership Team. The CS team is currently 60 people across Account Management, Services, Support, and Teaching & Learning, and we expect continued team growth in the coming years. This role is responsible for building out the Client Success Operations team and initially managing 1-2 direct reports. This role is based in Boston.

Customer Success Manager

Klaxoon
Cambridge
1 month ago
Be the immediate go-to person for your clients and build a strong trusting relationship within a dynamic team. Key responsibilities: - Set up the solution : from the delivery of the product to the mastering of all the features. - Manage customer's requests (functional and technical support). - Make sure your clients receive appropriate advice and support whenever needed. - Track KPIs and make sure that the CQD is respected (Cost/ Quality/Delay)

Functional and Technical User Advisor

Klaxoon
Cambridge
1 month ago
Within the Customer Success team, you are the first contact for day-to-day issues or questions for our end users. Key responsibilities: - Manage customer's requests (functional support on the platform by live chat, emails or incoming calls) - Handle weekly onboarding sessions for any end-user that attends - Proactively reach out to end-users to ensure they are fully aware of the capabilities of the platform - Work with Client Success Manager's

Customer Service Associate

Salary Finance
Greater Boston Area
3 months ago
+28
We’re looking for an enthusiastic Customer Service Associate with a passion for, and a proven track record in, amazing customer service to join our Customer Operations team. Reporting to the Director of Operations, you’ll learn our products inside out, build relationships with our customers to understand their needs and identify and apply the appropriate solutions.

Customer Success Associate

NeighborSchools
Greater Boston Area
3 months ago
+10
1.  Work 1:1 with NeighborSchools partners every day as they launch & grow their new home daycares. You’ll become an expert in every aspect of home daycare & small business management, and you’ll be there to support our partners every step along the way. 2.  Help new and expecting parents navigate their child care options and discover affordable, quality home daycares right in their neighborhoods that they otherwise don't even know about!  You'll facilitate tours and check-in afterwards to make sure that everything went well.  You'll be the hero to every mom and dad that is confused and overwhelmed by the child care conundrum!   3. Do the Needful: as an early-stage startup, opportunities and responsibilities can shift quickly. Every week you’ll work with leadership, marketing, and engineering to continually improve our product and service, and will adapt quickly and embrace change as we expand our focus, refine our processes, and grow our team.

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