Boston Tech Jobs and Startup Jobs

40

Sr. Director, Head of Partner Success

edX
Cambridge
2 days ago
+39
The role reports to the Vice President of Education Services. As a senior member of the group’s management team, you will also work in close collaboration with leaders and key groups across edX including content strategy, marketing, partner operations, and product delivery. 

Relationship Manager

Gravyty
Newton
3 days ago
+11
Gravyty Customer Success Managers are the backbone of our relationships with our customer base. Each is responsible for managing a defined book of business to ensure customers successfully deploy, adopt, and maintain Gravyty solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify up-sell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer Success Manager strives to understand our customer’s advancement needs and how Gravyty can help them to achieve their goals. Our next Customer Success Manager will have fundraising experience. 

Customer Success Engineer

Gravyty
Newton
3 days ago
+11
The Customer Success Engineer is the key support position for the company, responsible for quickly and efficiently managing the technical needs of our most valuable asset, our customers. You will collaborate closely with customer success, support specialists, and developers to rapidly resolve product issues and quickly address customer requests, always ensuring our customers have an excellent experience. 

Manager of Customer Success

Tamr
Greater Boston Area
3 days ago
+33
We are looking for a Manager of our Customer Success team in the Boston area. Our Customer Success team partners with our clients to deliver transformational business outcomes. Working with some of the largest companies around the world (Global 2000), our CSMs pride themselves on not only building good relationships but also providing strategic advice - connecting clients with best practices and other companies solving similar challenges. Our ideal manager for the Customer Success team is a partner to other groups within Tamr and to our customers, helping both sides define and deliver on new opportunities.

Enterprise Customer Success Manager - Boston

Datadog
Greater Boston Area
4 days ago
+39
Partner with Enterprise Account Executive (EAE) & Solution Engineering (SE) teams to onboard, train, and proactively drive adoption with our Enterprise customers. Proactively build relationships with customers to achieve loyalty & advocacy within their organization. Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal). Be an internal advocate for the customer. Own and project manage the on-boarding process for new customers. Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals. Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization.

Customer Success Engineer

Klaviyo
Greater Boston Area
1 week ago
+44
The support team at Klaviyo is a critical part of our future success. We take the success of our customers incredibly seriously and we are looking for only the best people out there. We are very interested in individuals who have a track record of finding creative solutions to unique problems, and who will thrive in challenging situations.

Product Expert

Channel Customer Success Manager

Growth Success Manager

Customer Success Systems Administrator

Senior Accountant

Manager, Customer Success

Load 3 more jobs7 jobs at Klaviyo

Customer Success Manager

Zaius
Greater Boston Area
1 week ago
+32
If you are a self-starter that enjoys a fast-paced, dynamic and autonomous environment, and thrives in challenging situations, Zaius is the place for you. The ideal candidate loves being on the front lines of partnering with top tier customers to adopt the platform and provide technical solutions to complex problems. The Customer Success Manager on the strategic accounts team is a true hybrid of technical aptitude, relationship management and digital marketing expertise that results in increased adoption, value, satisfaction and renewal of the customer.

Advisory Analyst

LogicManager
Greater Boston Area
1 week ago
+21
Responsible for managing a dedicated portfolio of customer accounts. Analysts will gain exposure to corporations of all sizes, job functions, and industries. Consult with customers to adopt best-practices and gain business value. Analyze and interpret customer data. Enable customers to achieve goals and demonstrate progress to Board and Senior Management. Support existing customers in the expansion of their internal program and usage of the system. Contribute to product development and enhancements. Provide insights for customer marketing and account management. Support on-boarding and implementation of new customers.

Enterprise Customer Success Manager

Thought Industries
Greater Boston Area
1 week ago
+30
Delivering and communicating ROI for our clients, throughout the customer lifecycle. Being the trusted partner for the customer on use-case and product functionality. Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. Collaborate closely with Renewal Managers and Account Managers to support renewals and expansion opportunities. Identify opportunities for customers to act as Thought Industries advocates (e.g. testimonials, case studies). Represent the voice of the customer to inform our sales process and product roadmap. Quarterbacking experiences by various cross-functional teams at Thought Industries, on behalf of the customer.

Senior Customer Success Engineer

LeanIX, Inc.
Watertown
1 week ago
+32
We are looking for a Customer Success Engineer with extensive troubleshooting and analytical skills to serve our customers via email, chat and occasional phone calls/Web conferences. You are self-driven, with strong motivation for digging deep into complex and hard problems. You have a sense of urgency and draw satisfaction from going above and beyond the limits to provide solutions. You will be a champion for the customers' voice within our company.

Enterprise Customer Success Manager

Fuze
Greater Boston Area
1 week ago
+29
 Enterprise Customer Success Managers (CSMs) are responsible for building and maintaining relationships with existing Fuze, with a Focus on Retention, Adoption around our communications and SaaS products, as well as looking for opportunities for expansion – increasing the Value customer finds from our suite of products. CSMs are regularly talking to customers and assisting with needs such as general account questions, service adds, project coordination, and facilitating occasional Billing and Support resolution. Customer Success Managers must be able to communicate new services and products to both C-Level business owners as well as technical users (e.g. IT Managers, Helpdesk Managers, etc). A high degree of understanding of technical terminology and a keen desire to learn is considered advantageous and pivotal to this role. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in and roll up your sleeves and play a key role in maintaining solid business relationships and building new ones, the Customer Success team is the place to be! 

Order Management & Renewals Specialist

LogicManager
Greater Boston Area
1 week ago
+21
LogicManager is looking to add an Order Management and Renewals Specialist to our fast-growing finance team. In this role, you will be a critical link between the sales and finance teams to optimize the customer order and invoicing process as well as the renewal quoting process. With a thirst for process improvement within a fast-paced organization, you will report to the VP of Finance.

Customer Success Engineer - Boston

detectify
Greater Boston Area
1 week ago
+15
The Customer Success team is responsible for one of our most important assets: our customers. We work with a wide range of tech giants, such as KING, Spotify, Smartbear, and many more. It is our job to ensure that our products are helping customers keep their domains and web applications secure. Our Customer Success team takes care of our enterprise clients. The team manages client relationships and makes sure that our clients are making the most out of our products.   We are now looking for a Customer Success Engineer in Boston! You will be the second member of the Customer Success Team to join our US office and will work closely with our sales and customer success professionals based both in Boston and Stockholm.

Customer Success Manager

LogRocket
Greater Boston Area
1 week ago
+23
Get in on the ground floor at one of Boston's top, fast-paced startup, while solving a huge challenge for product managers and developers- understanding customer experience. We're looking for a super-motivated individual to be one of the first Customer Success Managers at LogRocket. We have a product that customers are already raving about; you will play a key role in building the processes that leads to successful long-term relationships with our customers. 

Advisory Analyst Team Lead

LogicManager
Greater Boston Area
1 week ago
+21
Coach and mentor a team to further their knowledge of our solution areas, to manage their customer relationships, and complete their weekly and monthly objectives. Responsible for managing a dedicated portfolio of customer accounts. Analysts will gain exposure to corporations of all sizes, job functions, and industries. Consult with customers to adopt best-practices and gain business value. Analyze and interpret customer data. Enable customers to achieve goals and demonstrate progress to Board and Senior Management. Support existing customers in the expansion of their internal program and usage of the system. Contribute to product development and enhancements. Provide insights for customer marketing and account management. Support on-boarding and implementation of new customers. Actively participate in promoting company culture.

Customer Support Team Lead

LogicManager
Greater Boston Area
1 week ago
+21
We are seeking candidates who possess splendid problem-solving and analytical skills, have a persistent craving to learn, and genuinely love helping people. This role’s core functions make it vital for team members to have superb communication skills, whether it be reaching out to a customer, or leading discussions internally with the Business, Product and Development teams. The ideal candidates are process-oriented and go out of their way to make sure tasks are done efficiently and effectively. The Customer Experience team is highly dynamic, and its rapid growth requires employees to be adaptable and persistent.

Director/Vice President, Investor Relations

Dynatrace
Waltham
1 week ago
+28
Reporting to the Chief Financial Officer, the Director/Vice President of Investor Relations will develop and execute on the Investor Relations vision and strategy and be solely responsible for the global Investor Relations function. This individual will work as an advisor to executives and board members, managing the relationship and communications between Dynatrace and its domestic and international shareholders. This role will lead and present alongside executive members for Dynatrace’s earnings calls, fundraising, analyst correspondence, and shareholder meetings. The Vice President of Investor Relations will also act as a company spokesperson marketing and negotiating on behalf of the company to potential and existing investors, partners and key customers.

Senior Financial Analyst, Financial Planning &…

SS&C Intralinks
Waltham
1 week ago
+40
The FP&A team is chartered with providing critical business information on a timely basis to ensure optimal efficiency in decision making for the organization. In this role you will help drive decision making at the executive level by serving as a strategic business partner to multiple internal stakeholders; improving processes where needed, developing insightful analysis, creating monthly and quarterly reporting packages, and assisting in budgeting and forecasting.

Senior Revenue Accountant

Fuze
Greater Boston Area
1 week ago
+29
The Senior Revenue Accountant will support all aspects of the revenue cycle. This role will assist with revenue recognition, analysis of technical accounting issues, and capitalization of deferred costs. This role will work with other company departments to ensure that customer-related revenue is accounted for, billed and reported properly. The Senior Revenue Accountant must be able to assist with the reconfiguration of current processes and controls, as well as ad hoc requests on an as needed basis. 

Client Engagement Manager

ProfitWell
Greater Boston Area
1 week ago
+33
Work to solve client challenges in direct partnership with a Business & Pricing Analyst. Manage the full life-cycle and communication for a client relationship, including: Kickoff and onboarding activities; Project timelines and deliverables; Build custom, visually appealing presentations delivered to both middle management and C-suite executives. Upsell and cross-sell opportunities among our many products and offerings; Provide valuable, implementable results and recommendations using strategic business analysis. Collaborate with our internal team members to deliver a consistent, high-quality experience for clients. Serve as a product owner, taking the initiative to drive improvements and innovations from the front line, including streamlining processes, improving visualizations, creating better storytelling, and anything else to improve the Price Intelligently product.

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