Boston Tech Jobs and Startup Jobs

9

Sr. Director, Head of Partner Success

edX
Cambridge
2 days ago
+39
The role reports to the Vice President of Education Services. As a senior member of the group’s management team, you will also work in close collaboration with leaders and key groups across edX including content strategy, marketing, partner operations, and product delivery. 

Enterprise Customer Success Manager

Thought Industries
Greater Boston Area
1 week ago
+30
Delivering and communicating ROI for our clients, throughout the customer lifecycle. Being the trusted partner for the customer on use-case and product functionality. Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. Collaborate closely with Renewal Managers and Account Managers to support renewals and expansion opportunities. Identify opportunities for customers to act as Thought Industries advocates (e.g. testimonials, case studies). Represent the voice of the customer to inform our sales process and product roadmap. Quarterbacking experiences by various cross-functional teams at Thought Industries, on behalf of the customer.

Supplier Enablement Associate

MineralTree
Cambridge
2 weeks ago
+45
We are searching for a Supplier Enablement Associate who will be responsible for growing and supporting our supplier payments network. Reporting to the Senior Director of Payment Operations, this highly visible and strategically important role is a great entry point into a fast-growing company in the hot fintech market.

Staff Accountant

NutraClick
Greater Boston Area
2 weeks ago
The Senior Staff Accountant will be a key hire in the process of building a strong, knowledgeable, service oriented accounting team. This person will work closely with the Accounting Manager and VP of Finance in developing the proper internal controls and educating colleagues of procedures necessary to foster a rapidly growing company.

Staff Accountant

Examity
Newton
1 month ago
+11
As the Staff Accountant, you’ll collaborate with other accounting and finance professionals at Examity to help ensure no number goes uncounted. The Staff Accountant will balance budgets and precise reconciliations, possessing meticulous attention to the minor details. They must be capable of working well independently and with a team.

Customer Success Manager

Klaxoon
Cambridge
2 months ago
- Set up the solution : from the delivery of the product to the mastering of all the features. - Manage customer's requests (functional and technical support). - Make sure your clients receive appropriate advice and support whenever needed. - Track KPIs and make sure that the CQD is respected (Cost/ Quality/Delay). - Build and obtain customer loyalty and a grow your portfolio. - Ensure that the solution is easy to use.

Functional and Technical User Advisor

Klaxoon
Cambridge
2 months ago
- Manage customer's requests (functional support on the platform by live chat, emails or incoming calls). - Handle weekly onboarding sessions for any end-user that attends. - Proactively reach out to end-users to ensure they are fully aware of the capabilities of the platform. - Work with Client Success Manager's to offer support when needed.

Customer Support Representative

Salary Finance
Greater Boston Area
4 months ago
+33
We’re looking for an enthusiastic Customer Support Representative with a passion for, and a proven track record in, amazing customer service to join our Customer Support team. Reporting to the Director of Operations, you’ll learn our products inside out, build relationships with our customers to understand their needs and identify and apply the appropriate solutions.

Director of Customer Success

Upserve
Greater Boston Area
6 months ago
+25
The Director of Customer Success is responsible for increasing the engagement and use of the Upserve platform, as well as retention of our customer revenue. This includes proactively engaging with customers to educate them on how to best get value from Upserve services, ensuring customer issues are escalated and resolved appropriately, as well as recommending additional products or tiers of service that will provide maximum value to our customers.

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