Enterprise Customer Success Manager
Greater Boston Area
3 days ago
Delivering and communicating ROI for our clients, throughout the customer lifecycle.
Being the trusted partner for the customer on use-case and product functionality.
Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed.
Collaborate closely with Renewal Managers and Account Managers to support renewals and expansion opportunities.
Identify opportunities for customers to act as Thought Industries advocates (e.g. testimonials, case studies).
Represent the voice of the customer to inform our sales process and product roadmap.
Quarterbacking experiences by various cross-functional teams at Thought Industries, on behalf of the customer.