Boston Tech Jobs and Startup Jobs

10

Enterprise Customer Success Manager

Thought Industries
Greater Boston Area
3 days ago
+30
Delivering and communicating ROI for our clients, throughout the customer lifecycle. Being the trusted partner for the customer on use-case and product functionality. Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. Collaborate closely with Renewal Managers and Account Managers to support renewals and expansion opportunities. Identify opportunities for customers to act as Thought Industries advocates (e.g. testimonials, case studies). Represent the voice of the customer to inform our sales process and product roadmap. Quarterbacking experiences by various cross-functional teams at Thought Industries, on behalf of the customer.

Staff Accountant

NutraClick
Greater Boston Area
3 days ago
The Senior Staff Accountant will be a key hire in the process of building a strong, knowledgeable, service oriented accounting team. This person will work closely with the Accounting Manager and VP of Finance in developing the proper internal controls and educating colleagues of procedures necessary to foster a rapidly growing company.

Senior Customer Success Engineer

LeanIX, Inc.
Watertown
4 days ago
+32
We are looking for a Customer Success Engineer with extensive troubleshooting and analytical skills to serve our customers via email, chat and occasional phone calls/Web conferences. You are self-driven, with strong motivation for digging deep into complex and hard problems. You have a sense of urgency and draw satisfaction from going above and beyond the limits to provide solutions. You will be a champion for the customers' voice within our company.

Director/Vice President, Investor Relations

Dynatrace
Waltham
4 days ago
+28
Reporting to the Chief Financial Officer, the Director/Vice President of Investor Relations will develop and execute on the Investor Relations vision and strategy and be solely responsible for the global Investor Relations function. This individual will work as an advisor to executives and board members, managing the relationship and communications between Dynatrace and its domestic and international shareholders. This role will lead and present alongside executive members for Dynatrace’s earnings calls, fundraising, analyst correspondence, and shareholder meetings. The Vice President of Investor Relations will also act as a company spokesperson marketing and negotiating on behalf of the company to potential and existing investors, partners and key customers.

Sr. Director, Head of Partner Success

edX
Cambridge
1 week ago
+39
The role reports to the Vice President of Education Services. As a senior member of the group’s management team, you will also work in close collaboration with leaders and key groups across edX including content strategy, marketing, partner operations, and product delivery. 

Customer Success Manager

VMware Carbon Black
Waltham
2 weeks ago
+59
The Customer Success Manager (CSM) is responsible for ensuring the overall success and ongoing renewals for VMware Carbon Black’s growing commercial customer base (Mid-Market). As a key member of the Customer Success team in the Sales organization, the CSM’s primary focus is to own the renewal business for their designated commercial accounts. The CSM also works closely with the Sales team for add-on business in the portfolio of accounts.

Strategic Pricing Analyst

Staff Accountant

Examity
Newton
1 month ago
+11
As the Staff Accountant, you’ll collaborate with other accounting and finance professionals at Examity to help ensure no number goes uncounted. The Staff Accountant will balance budgets and precise reconciliations, possessing meticulous attention to the minor details. They must be capable of working well independently and with a team.

Customer Success Specialist - Marlborough

SimplePractice
Greater Boston Area
1 month ago
+21
In this role, you will use your passion for technology to provide our customers with a world class experience. SimplePractice is built for our customers, and supporting their success is our top priority. We strive to provide unparalleled support and encourage our customers to always let us know how we can improve our products. You’ll be an integral member of the Customer Success team, getting to know and responding to thousands of SimplePractice customers, and working collaboratively with our team to constantly improve our Customer Success materials and processes. This role will give you front row access in a startup while you provide tangible value and support to our growing community.

Customer Success Manager

Klaxoon
Cambridge
2 months ago
- Set up the solution : from the delivery of the product to the mastering of all the features. - Manage customer's requests (functional and technical support). - Make sure your clients receive appropriate advice and support whenever needed. - Track KPIs and make sure that the CQD is respected (Cost/ Quality/Delay). - Build and obtain customer loyalty and a grow your portfolio. - Ensure that the solution is easy to use.

Functional and Technical User Advisor

Klaxoon
Cambridge
2 months ago
- Manage customer's requests (functional support on the platform by live chat, emails or incoming calls). - Handle weekly onboarding sessions for any end-user that attends. - Proactively reach out to end-users to ensure they are fully aware of the capabilities of the platform. - Work with Client Success Manager's to offer support when needed.

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