Boston Tech Jobs and Startup Jobs

10

Sr. Director, Head of Partner Success

edX
Cambridge
2 days ago
+39
The role reports to the Vice President of Education Services. As a senior member of the group’s management team, you will also work in close collaboration with leaders and key groups across edX including content strategy, marketing, partner operations, and product delivery. 

Enterprise Customer Success Manager

Thought Industries
Greater Boston Area
1 week ago
+30
Delivering and communicating ROI for our clients, throughout the customer lifecycle. Being the trusted partner for the customer on use-case and product functionality. Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. Collaborate closely with Renewal Managers and Account Managers to support renewals and expansion opportunities. Identify opportunities for customers to act as Thought Industries advocates (e.g. testimonials, case studies). Represent the voice of the customer to inform our sales process and product roadmap. Quarterbacking experiences by various cross-functional teams at Thought Industries, on behalf of the customer.

Professional Services Associate

Payfactors
Greater Boston Area
1 week ago
+19
Payfactors is looking for a Professional Services Associate to partner with and assist our clients with data configuration/product user interface initiatives within our proprietary compensation point solution (“SaaS” model). The Associate will play a key role in the collection, formatting, and data exchange of our clients’ organizational, survey, and market-pricing databases. The right individual for this role will be detail oriented and comfortable balancing multiple projects. Additionally, the individual must be proficient working with large data sets and Microsoft Excel. If you thrive by working in a high-growth environment utilizing the latest internet technologies, consider this opportunity as the next level in your professional development!

Customer Success Manager

Payfactors
Greater Boston Area
1 week ago
+19
Initiate proactive customer outreach program. Engage clients and renew expiring agreements. Quarterly travel to meet in person with your clients. Collaborate with compensation and product functions to administer outreach programs (e.g., webinars, client steering committee). Uncover upsell opportunities within your client base. Ensure client satisfaction and product/service adoption. Set up and track programs in SalesForce.

Staff Accountant

NutraClick
Greater Boston Area
2 weeks ago
The Senior Staff Accountant will be a key hire in the process of building a strong, knowledgeable, service oriented accounting team. This person will work closely with the Accounting Manager and VP of Finance in developing the proper internal controls and educating colleagues of procedures necessary to foster a rapidly growing company.

Vice President, Customer Success

Workhuman
Greater Boston Area
3 weeks ago
+31
The VP of Customer Success will be a core part of the company’s leadership, leading all aspects of Customer Success including both the launch and ongoing success of customers.  The right candidate will be equal parts strategist, visionary, and a doer; easily able to shift from thought leadership to rolling up his or her sleeves to engage in hands-on support.  The candidate must have deep credibility and experience inspiring confidence and motivation with senior executives.  He or she will bring imagination and determination to solve complex customer issues across a global organization and will define, manage and measure all aspects of customer success company-wide, driving customer satisfaction, retention rates and growth.  A major measure of success for the VP will be his or her ability to build and inspire a team of customer success professionals with a focus on creating exceptional employee experiences. This will require demonstrated success hiring, developing and retaining a high-performing team.  

Customer Success Manager

Workhuman
Greater Boston Area
3 weeks ago
+31
The role’s primary responsibility is to ensure that each customer has achieved sustainable value from the Workhuman solution. Accompanying this goal is customer satisfaction, multi-level relationship management, maximizing program and feature adoption, alignment with best practices and the delivery of the customer’s program goals and objectives.

Staff Accountant

Examity
Newton
1 month ago
+11
As the Staff Accountant, you’ll collaborate with other accounting and finance professionals at Examity to help ensure no number goes uncounted. The Staff Accountant will balance budgets and precise reconciliations, possessing meticulous attention to the minor details. They must be capable of working well independently and with a team.

Customer Success Manager

Klaxoon
Cambridge
2 months ago
- Set up the solution : from the delivery of the product to the mastering of all the features. - Manage customer's requests (functional and technical support). - Make sure your clients receive appropriate advice and support whenever needed. - Track KPIs and make sure that the CQD is respected (Cost/ Quality/Delay). - Build and obtain customer loyalty and a grow your portfolio. - Ensure that the solution is easy to use.

Functional and Technical User Advisor

Klaxoon
Cambridge
2 months ago
- Manage customer's requests (functional support on the platform by live chat, emails or incoming calls). - Handle weekly onboarding sessions for any end-user that attends. - Proactively reach out to end-users to ensure they are fully aware of the capabilities of the platform. - Work with Client Success Manager's to offer support when needed.

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