Customer Success Representative
Triages and manage new and existing customer requests through Zendesk ticketing system.
Develops deep understanding of edX course catalog to assist with catalog curation requests.
Supports onboarding new customers onto the edX platform.
Supports sales and account management through the procurement process and catalog curation.
Identifies and synthesizes local market trends, based on customer and stakeholder interactions and feedback.
Thinks creatively and systematically to help improve operational processes.