Customer Success Manager - Compliance Solutions
4 days ago
Manage a portfolio of compliance clients ensuring customer retention and high satisfaction with Skillsoft.
Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention, and holistic customer satisfaction.
Drive customer interaction across the business to ensure adoption of products, positive NPS (net promoter scores).
Manage projects and on-going support issues, reference-ability, strategic and quarterly business planning.
Team with Customer Sales Directors to ensure high dollar over dollar renewal rates during both expire and auto renewal anniversaries.
Enable success throughout the customer life cycle and ensure best practices and methodologies that will drive renewal and growth outcomes for designated customer accounts.
Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
Plan and drive ongoing account strategy working with clients to establish critical goals, or other key performance indicators, and aid the customer in achieving their goals.
Develop up-sell opportunities.