Boston Tech Jobs and Startup Jobs

91

Senior Sales Engineer - US, Boston

Privitar
Greater Boston Area
2 days ago
+22
Provide technical sales support to deliver and over-achieve against sales revenue targets. Demonstrate the key capabilities of Privitar and align them to customers’ objectives. Build strong relationships at multiple levels of a customer’s organisation. Deliver technical PoC and present results to both technical and business audiences. Provide feedback to senior management and the product management on feature requirements, value proposition and competitive data. Help define and respond to RFIs and RFPs. Act as a technical leader for customers and within the SE team. Train partners SE and Sales staff.

Customer Advocacy Team Lead (Sales Team Lead)

LogicManager
Greater Boston Area
2 days ago
+21
LogicManager is seeking an experienced technical recruiter to join our People Operations Team! We are seeking a strong problem solver who is proactive and eager in their approach to make an immediate impact to our growth trajectory by attracting and hiring top technical talent. The ideal candidate should be self-driven, bringing a sense of professionalism and integrity to the team to evaluate candidates for their performance, future potential, and cultural contribution. We are looking for individuals with the drive to succeed in a dynamic, high-growth business environment. LogicManager is vibrant and rapidly growing and we seek applicants to be just as adaptable and persistent.

Customer Success Manager

Alyce
Greater Boston Area
2 days ago
+23
Manage enterprise client relationships, creating account growth plans, and navigating scope conversations with positive outcomes for all involved. Drive solution adoption by providing best practices, solution usage maturity benchmarks, diagnosing barriers to adoption, and helping the customer address those obstacles. Develop and maintain a deep understanding of both the Alyce product and our customer's specific needs in support of their ongoing usage. Communicating in a concise but appealing manner, with the ability to simplify technical concepts for a non-technical audience. Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Engineering. Provide proactive support to our clients.

Customer Success Associate

Smartsheet
Greater Boston Area
2 days ago
Smartsheet is looking for a proven Customer Success Associate to manage a set of small to medium sized accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet advisor. For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact. The ideal candidate should have a proven track record of Software as a Service (SaaS) account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership and outstanding communication skills.

Customer Success Manager

The Predictive Index
Greater Boston Area
2 days ago
+21
The Customer Success Manager will be the PI expert and assert the power of Talent Optimization to our customers. They will develop dynamic lasting relationships to manage and grow direct accounts for PI whilst enabling their customers to optimize their talent effectively. This will include driving customer objectives, supporting software utilization, and handling training with local Certified Partners. The ideal candidate will have the ability to understand and solve individual business challenges with confidence, while executing on specific tasks and projects at once.

Customer Success Manager - Boston

Datadog
Greater Boston Area
2 days ago
+39
Partner with sales team to ensure smooth transition and on-boarding experience. Run the full sales cycle for any opportunity for any existing customer account. Proactively build relationships with customers to achieve loyalty. Identify growth opportunities and bring them to close. Act as advisor to customers to ensure they’re leveraging the solution effectively. Monitor and identify usage trends to uncover renewal risks and support greater adoption rates. Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal).

Client Engagement Manager

ProfitWell
Greater Boston Area
2 days ago
+33
Work to solve client challenges in direct partnership with a Business & Pricing Analyst. Manage the full life-cycle and communication for a client relationship, including: Kickoff and onboarding activities; Project timelines and deliverables; Build custom, visually appealing presentations delivered to both middle management and C-suite executives. Upsell and cross-sell opportunities among our many products and offerings; Provide valuable, implementable results and recommendations using strategic business analysis. Collaborate with our internal team members to deliver a consistent, high-quality experience for clients. Serve as a product owner, taking the initiative to drive improvements and innovations from the front line, including streamlining processes, improving visualizations, creating better storytelling, and anything else to improve the Price Intelligently product.

Client Success Operations Specialist

Panorama Education
Greater Boston Area
2 days ago
+40
As a Panorama Client Success Operations Specialist, you will enable the CS team to deliver on its mission of supporting, renewing, and expanding clients. Strengthening our team’s effectiveness and efficiency will include tracking and managing metrics and goals, designing and implementing knowledge management tools, and building and improving processes to help our clients administer millions of surveys and integrate their student data systems each year. You’ll also manage all of Panorama’s survey printing projects, processing over two million survey forms annually. Panorama is a rapidly-growing, well-funded technology startup, and the Client Success Operations Specialist will play a key role in building our culture and processes.

Customer Success Manager (Boston)

Klaviyo
Greater Boston Area
2 days ago
+44
Customer Success Managers (CSMs) at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a CSM who is passionate about providing the best experience to customers who are scaling their businesses with Klaviyo.

Customer Success Engineer

Channel Customer Success Manager

Manager of Customer Success - Onboarding (Boston)

Manager, Customer Success (Boston)

Growth Success Manager

L&D Specialist, Customer Success

Product Expert

Onboarding Specialist (Boston)

Load 5 more jobs9 jobs at Klaviyo

Salesforce Administrator

Dynatrace
Waltham
2 days ago
+28
The Salesforce Admin is a hands-on member of the team and will focus on providing front line support to our business application end-user community across the organization, including marketing, sales, renewals, finance, and services groups. In addition to front line support responsibilities, the analyst will perform basic Salesforce.com administration functions and assist in quality assurance testing to support the business analyst team. The role requires a high degree of interaction with multiple levels within the organization. Candidates must possess strong interpersonal and communications skills coupled with an understanding of business processes and systems in product lifecycle operations.

Lead Advisory Analyst

LogicManager
Greater Boston Area
3 days ago
+21
Coach and mentor a team to further their knowledge of our solution areas, to manage their customer relationships, and complete their weekly and monthly objectives. Responsible for managing a dedicated portfolio of customer accounts. Analysts will gain exposure to corporations of all sizes, job functions, and industries. Consult with customers to adopt best-practices and gain business value. Analyze and interpret customer data. Enable customers to achieve goals and demonstrate progress to Board and Senior Management. Support existing customers in the expansion of their internal program and usage of the system. Contribute to product development and enhancements. Provide insights for customer marketing and account management. Support on-boarding and implementation of new customers. Actively participate in promoting company culture.

Senior Solutions Architect

Kyruus
Greater Boston Area
3 days ago
+36
Kyruus is seeking a rock star Senior Solutions Architect with 5+ years of professional experience to join our Client Solutions Team. As a Senior Solution Architect at Kyruus, you are responsible for coordinating and leading all technical activities for a customer implementation, facilitating communication with prospects, clients and internal stakeholders. You will drive the technical design for our implementations and serve as the technical representative for customer accounts. This is a unique fast-paced role that sits in the intersection of engineering and business with a potential for rapid career growth and development of leadership skills. The ideal candidate must have a passion and desire for developing both hard and soft skills on an ongoing basis to be successful. As a client-facing technical role, sometimes on short notice, travel will be required to client sites for technical solutioning, support and/or to provide training. A successful candidate needs to work effectively across multiple departments and customers and have the ability to shift gears at a moment’s notice. We’re looking for a team player that thrives on opportunity, displays craftsmanship in their work, and the passion to push to make themselves, their teammates, and our customers better.

Sr Manager, Business Systems

Everbridge
Greater Boston Area
3 days ago
+42
As we continue to grow, we're investing in operational excellence across the business. Your contributions on the IT team will help create a solid foundation of technology and data for executing our business vision and bringing education to learners across the world. As the Sales Administration Manager, you will be the technical owner of our CRM and ERP systems, and the manager of both in-house and outsourced Salesforce and Netsuite Administrators. You will build deep relationships with your stakeholders to understand both their processes and how their processes fit into the enterprise context. You will work cross-functionally with a team to research, develop, and implement enterprise-level best practices and solutions that will result in providing business users and leaders superior data for making better, faster business decisions. You'll also coach colleagues on process management and improvement so as to build excellence the competency across the business. 

Associate Account Manager

Enterprise Sales Engineer

Customer Success Associate

BrandBot
Greater Boston Area
4 days ago
Support health and wellness business owners. Plan, organize, and manage ways to make these customers successful. Increase customer satisfaction through support, consulting, and education. Answer support tickets in a timely manner. Have a sense of urgency to make customers successful on the platform.

Third Party Risk Advisory Analyst

LogicManager
Greater Boston Area
5 days ago
+21
We are currently seeking a candidate experienced in procurement, supply chain and/or vendor management related activities. This role will become an expert in understanding the operational procedures and processes that need to be in place for organizations to have a successful and effective third party risk and governance program. Duties of the Third Party Risk Advisory Analyst include assisting with content development, developing and managing various workflows, consulting with customers, and training other advisory analyst team members on best practices.

Director of Customer Success - East/EMEA, Strategi…

Smartsheet
Greater Boston Area
5 days ago
As Sr. Manager of Customer Success (East/EMEA), you will oversee our CSMs working in our Boston, London and field locations on the East Coast. You will partner closely with other Smartsheet leaders across Customer Success, Sales, Support, Professional Services, Marketing and Product to drive strong usage, retention, and growth.

Client Director, Emerging Markets

Cogito
Greater Boston Area
5 days ago
+31
In this role you will bring your deep cross industry knowledge to sell Cogito’s unique software to the largest companies within the vertical. You will be selling multi-million dollar enterprise business applications to both new and existing customers and will be responsible for extending Cogito’s position in assigned accounts, providing strategic vision, tactical execution and leadership necessary to drive business growth, increase adoption and market share.

Client Director, Telecommunications

Client Director, Insurance

Client Director, Financial Services/Banking

Customer Success Manager

Load 1 more jobs5 jobs at Cogito

Enterprise Customer Success Manager

Drift
Greater Boston Area
5 days ago
+35
We put the customer at the center of everything we do, and everyone who works at Drift has a part in driving customer success. The goal of the Enterprise Customer Success Team is to ensure our largest and most complex customers launch Drift successfully, adopt it into their organization, and achieve the results and value they want. In addition, you will provide strategic guidance to your small portfolio of customers to ensure they are optimizing Drift well beyond their initial implementation. You will be the “air traffic controller” for your customer base, closely collaborating with the Account Management and Product teams to ensure your customer base is successful and growing. All this while building strong relationships with your day-to-day and executive contacts within your customer base, positioning yourself and Drift as trusted advisors to the customer’s conversational marketing strategy. 

Support Analyst

CrunchTime!
Greater Boston Area
5 days ago
+25
We're looking for a highly motivated Support Analyst with experience working with enterprise software systems and General Manager level hospitality experience. The Support Analyst is responsible for responding to requests from Tier 2 (Customer Support) to research, troubleshoot, and identify root cause of technical issues for the CrunchTime Application Suite. An ideal candidate possesses exceptional analytical and problem-solving skills and is able to work independently as well as in collaboration with cross-departmental teams.

Product Specialist - Client Services

CrunchTime!
Greater Boston Area
5 days ago
+25
As part of the Client Services Team, our Product Specialists are responsible for helping our world-class customers in the restaurant and hospitality industries gain value quickly and efficiently with their Crunchtime investment. Product Specialists consult, educate, train and challenge our customers as they adopt Crunchtime into their culture. Product Specialists not only explain how Crunchtime works but also why the Crunchtime process is essential to improve restaurant operations. This job requires you to lead the customer to success, not follow them into old habits. This is a vital role within our organization and the ideal candidate will consistently provide the highest levels of customer service. Deploying value to our customers quickly is critical to our success, so you should be able to effectively multi-task in order to meet tight deadlines. Our customers are located all over the world and candidates must be willing to travel both domestically and internationally.

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