Boston Tech Jobs and Startup Jobs

25

Manager - CSM

Rapid7
Greater Boston Area
1 day ago
+24
This key role within our Customer Success organization, reporting to the Director, Customer Success management, will be responsible for leading a team of Customer Success Managers in the care, retention, and growth of our State government, Local government, educational institutions as well as Federal government customers. This population of customers represents a significant portion of Rapid7’s annual recurring revenue, and this person will help to design and execute on our customer relationship strategy that is focused on driving high retention (90%+) and expansion across a highly diverse and large percentage of SLED/FED customers. The ideal candidate has experience in working with a large volume of customers in both proactive and reactive manners, participating in and driving cross-functional programs focused on improving customer experience, and has a proven track record for coaching and advancing their team to high standards of excellence. This leader has a passion for solving problems, is devoted to operational and engagement improvements, and is committed to developing the skills of their team.

Business Development Representative

Strategic Customer Success Manager

Senior Customer Success Manager

Customer Success Manager

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Sales Development Representative

Immersive Labs
Greater Boston Area
1 day ago
+34
In this position you will act as part of the sales team interfacing closely with marketing to develop new sales opportunities. You should be eager to advance in our organization and have keen business acumen, strong technical aptitude, and natural sales instincts. To be successful you'll need to have the confidence, discipline, and drive to hunt for new customers. You’ll be directly involved in powering our growth to the next level!

Account Representative

edX
Cambridge
3 days ago
+39
The edX sales team is growing and we’re looking for a self-motivated Account Representative to join our team. If you are looking for a sales position that is different than the others...this is it! Leverage your brain power while you sell into global organizations that are looking for quality alternatives to educating their workforce. This is a multi-billion dollar industry that is ripe for disruption and edX has the ideal product. Time to apply your consultative selling skills to a market hungry for an improvement in continuing education and employee reskilling. In this role you will identify, negotiate, and close the sale of bulk access to the edX online education platform. You will close sales that change the way corporations educate their workforce...with the weight of Harvard and MIT behind you.

Partnership Associate

NeighborSchools
Greater Boston Area
5 days ago
+10
1. Provide Exceptional Customer Success: you’ll work 1:1 with NeighborSchools partners every day as they launch & grow their new home daycares. You’ll become an expert in every aspect of home daycare & small business management, and you’ll be there to support our partners every step along the way. 2. Collaborate with Partnership Managers: you’ll research, identify & contact high-potential child care experts. You’ll continually think of new & creative ways to introduce NeighborSchools to potential partners, and will directly contribute to our expansion throughout Massachusetts & beyond. 3. Do the Needful: as an early-stage startup, opportunities and responsibilities can shift quickly. Every week you’ll work with leadership, marketing, and engineering to continually improve our product and service, and will adapt quickly and embrace change as we expand our focus, refine our processes, and grow our team.

Senior Customer Success Manager

Threat Stack
Greater Boston Area
5 days ago
+31
The Senior Customer Success Manager is responsible for the overall success and adoption of a portfolio of Threat Stack’s largest accounts. The perfect candidate should be adept at developing a consultative relationship with key decisions makers within assigned accounts and further elevating existing relationships.

Director of Operations, Client Success

Panorama Education
Greater Boston Area
5 days ago
+47
Our ideal candidate is obsessed with creating an unparalleled client experience and delivering value to customers -- you understand that the foundation of Panorama’s long-term success is our clients and the impact we enable them to achieve. We’re looking for a proven strategic thinker, project manager, and culture builder -- you love creating, communicating, and iterating thoughtful processes to empower and scale high-performing teams. The Director of Operations will report to the VP of Client Success and sit on the Client Success Leadership Team. The CS team is currently 60 people across Account Management, Services, Support, and Teaching & Learning, and we expect continued team growth in the coming years. This role is responsible for building out the Client Success Operations team and initially managing 1-2 direct reports. This role is based in Boston.

Inside Sales Specialist

Panorama Education
Greater Boston Area
5 days ago
+47
As an Outreach Specialist, you’ll be a part of our Boston-based inside sales team responsible for full cycle sales to medium-sized districts, nationwide. You’ll connect with superintendents and other district administrators from around the country to learn about their most pressing priorities and strategic initiatives, and paint a picture how Panorama can impact the quality of classrooms, schools, and districts by unlocking the power of their own data and the insights/actions hidden within to improve equity and student outcomes. This is an important role for our growth and one that requires passion for education, confidence presenting virtually, and a love of building relationships and persistence in bringing deals to close. 

Sales Development Rep

WhiteSource
Greater Boston Area
1 week ago
+26
WhiteSource is seeking a skillful Sales Development Representative (SDR) to be a part of sales activity in US , generate qualified leads for WhiteSource products and contribute to growing the sales pipeline. The SDR will work closely with sales to conduct targeted outbound account prospecting.

Sales Development Representative, Industrial

Unity Technologies
Greater Boston Area
1 week ago
+55
Outreach to potential leads to generate customer interest and revenue. Contribute new ideas to design thoughtful and creative strategies that successfully introduce Unity to new customers and markets. Constantly review and improve our existing processes to further our team success. Be a Unity advocate throughout all that you do .

Customer Success Administrator

Evolv Technology
Waltham
1 week ago
+23
We are looking for a Customer Success Administrator to help support Evolv's Customer Success Organization (CSO). Our CSO consists of the Solutions and Global Services groups, encompassing both pre- and post-sales activity. The CSO leads or supports the majority of customer-based product activity including product experiences, pilots and demonstrations, technical interchanges, installations and training, and all other product related support. The CSO plays an integral role with our channel partners, leading product introductions and training, as well as providing materials to support the needs of the channel. The CSO also plays a critical role in the product development process through lessons-learned, voice-of-customer and general field-based activities.

Sales Specialist, Security - Global Accounts Telco…

VMware Carbon Black
Greater Boston Area
2 weeks ago
+59
This role will sit in VMWare's Security Business Unit, Carbon Black; a leader in cloud-native endpoint protection dedicated to keeping the world safe from cyberattacks.  The VMware Carbon Black Cloud consolidates endpoint protection and IT operations into an endpoint protection platform (EPP) that prevents advanced threats, provides actionable insight and enables businesses of all sizes to simplify operations.

Sales Specialist, Security SLED - Carbon Black by VMware - (Virtual North Central) )

Sr. Strategic Success Manager

Strategic Success Manager

Strategic Success Manager

Senior Customer Success Manager

Sr. Inside Sales Representative

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Business Development Representative - Boston

detectify
Greater Boston Area
2 weeks ago
+17
Identify new outbound leads by researching accounts and identifying key players. Setup and conduct discovery calls to qualify prospects needs. Source new opportunities through inbound lead follow-up and outbound cold calls and emails. Set a structured process and define activity KPIs for identifying leads and delivering opportunities. Maintain and expand the prospect database. Collaborate with Sales Representatives on prospecting strategies and outreach tactics. Develop your sales and leadership skills through all phases of the process.

Outreach Partner

OpenScholar
Greater Boston Area
2 weeks ago
+13
OpenScholar is looking for a business development representative with experience selling enterprise software, selling into the higher education industry or, ideally, both. As a business development representative you will: Use prospecting strategies to lead initial outreach to prospects Identify the needs and challenges of the prospective customer Determine the prospect's interest in the OpenScholar platform Schedule discovery meetings for

Business Development Representative

Seedling Inc
Greater Boston Area
2 weeks ago
+12
We're looking for a Business Development Representative (BDR) to join our sales team. Our BDRs research prospective customers, create outreach strategies and identify sales opportunities. As a BDR, you will conduct exploratory conversations with potential customers, use your business acumen to identify how Seedling could help a business grow, and successfully position the Seedling value proposition. This position offers a base salary and commission. Seedling employees who demonstrate high performance and commitment will have the opportunity for career development and advancement within sales.

Customer Success Manager

CloudLock
Waltham
3 weeks ago
As a Customer Success Manager, you will ensure the strategic implementation and enablement of the CloudLock product for our most strategic customers focusing on delivering quality through the customer lifecycle, driving tactical implementation and strategic account planning. Act as a customer advocate working closely with engineering and product management to identify and quickly resolve any customer challenges ensuring a positive customer experience. Provide expertise regarding a wide range of CloudLock products.

Customer Success Manager

Klaxoon
Cambridge
3 weeks ago
Be the immediate go-to person for your clients and build a strong trusting relationship within a dynamic team. Key responsibilities: - Set up the solution : from the delivery of the product to the mastering of all the features. - Manage customer's requests (functional and technical support). - Make sure your clients receive appropriate advice and support whenever needed. - Track KPIs and make sure that the CQD is respected (Cost/ Quality/Delay)

Functional and Technical User Advisor

Klaxoon
Cambridge
3 weeks ago
Within the Customer Success team, you are the first contact for day-to-day issues or questions for our end users. Key responsibilities: - Manage customer's requests (functional support on the platform by live chat, emails or incoming calls) - Handle weekly onboarding sessions for any end-user that attends - Proactively reach out to end-users to ensure they are fully aware of the capabilities of the platform - Work with Client Success Manager's

Global Account Executive

Klaxoon
Cambridge
3 weeks ago
Are you looking for a highly challenging sales position that involves the ability to manage multiple stakeholders while selling a product every company can use? You want to be a part of an amazing growing team and have the opportunity to have a voice in the direction of the team? Are you willing to help revolutionize the way people work and conduct business? If you are looking to challenge yourself to new heights while being a part of a movement,

Sr. Customer Success Manager

detectify
Greater Boston Area
4 weeks ago
+17
Detectify’s Customer Success team is responsible for one of our most important assets: our customers. We work with a wide range of tech giants, such as KING, Spotify and many more. It is our job to ensure that our product is helping customers keep their web applications secure.  Our Customers Success Managers (CSM) own the relationship with our enterprise clients. The team manages client relationships, conducts workshops and training while directly influencing the product roadmap.  We are now looking for a senior CSM in Boston. You will be the first CSM member to join our Boston office and work closely with a team of 6 colleagues in Stockholm, Sweden.  With this position you should also expect to quickly build up a local team of CSM’s and CSE’s (Customer Success Engineers) and move into managing that team during the year. 

Application Support Engineer - Software

Rave Mobile Safety
Greater Boston Area
1 month ago
Responding to customer email, phone, or web requests for assistance in a timely manner. Accurately logging all customer interactions. Troubleshooting a broad range of technical issues on the application, and OS levels. Developing a full understanding of all Rave products. Creating and reviewing knowledge base documentation and FAQs based on issue solutions. Participation in on-call rotation.

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