Boston Tech Jobs and Startup Jobs

19

Customer Experience Representative - Boston

Drizly
Greater Boston Area
13 hours ago
+33
Assist customers, retail partners, and regional managers via phone and email with ordering and account inquiries. Quickly address, solve, and track all customer support requests using Zendesk. Solve problems and address unsatisfactory experiences. Change course as priorities shift in real time with new inbound issues arriving.

Enterprise Customer Success Manager

Thought Industries
Greater Boston Area
2 days ago
+30
Delivering and communicating ROI for our clients, throughout the customer lifecycle. Being the trusted partner for the customer on use-case and product functionality. Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. Collaborate closely with Renewal Managers and Account Managers to support renewals and expansion opportunities. Identify opportunities for customers to act as Thought Industries advocates (e.g. testimonials, case studies). Represent the voice of the customer to inform our sales process and product roadmap. Quarterbacking experiences by various cross-functional teams at Thought Industries, on behalf of the customer.

Growth Success Manager

Klaviyo
Greater Boston Area
2 days ago
+44
The Growth Success Manager will join a team focused on nurturing the growth and retention of Klaviyo’s smallest customers. You thrive on data. Supporting a customer base of thousands of emerging ecommerce brands brands, you’ll identify segments that need support and development, and work with the team to drive adoption and success for those customers. We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. This is a great opportunity for someone with a passion for customer success, strong technical skills, and a previous background in ecommerce, email marketing or general strategic marketing solutions. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.

Inside Sales Specialist

Panorama Education
Greater Boston Area
3 days ago
+47
As an Outreach Specialist, you’ll be a part of our Boston-based inside sales team responsible for full cycle sales to medium-sized districts, nationwide. You’ll connect with superintendents and other district administrators from around the country to learn about their most pressing priorities and strategic initiatives, and paint a picture how Panorama can impact the quality of classrooms, schools, and districts by unlocking the power of their own data and the insights/actions hidden within to improve equity and student outcomes. This is an important role for our growth and one that requires passion for education, confidence presenting virtually, and a love of building relationships and persistence in bringing deals to close. 

Inside Sales Representative

EverQuote
Cambridge
3 days ago
+41
 In this role, you will target new business in order to achieve our team’s revenue goal. You will be responsible for all aspects of our sales cycle: prospecting, qualification, discovery and needs assessment, benefits presentation, objection handling, and gaining commitment. You will partner with our Business Development (BDR) team in order to help fill your top-of-funnel business with opportunities.

Sr. Director, Head of Partner Success

edX
Cambridge
1 week ago
+39
The role reports to the Vice President of Education Services. As a senior member of the group’s management team, you will also work in close collaboration with leaders and key groups across edX including content strategy, marketing, partner operations, and product delivery. 

Customer Success Manager

EverQuote
Cambridge
1 week ago
+41
We are excited to be seeking a Customer Success Manager to join our team! You will be an integral part of our Customer Success team and will be tasked with thinking critically and creatively about how to best support our clients to drive their business success with our support.

Business Development Representative

EverQuote
Cambridge
1 week ago
+41
EverQuote is looking for highly motivated individuals to join our team as we grow the largest online insurance and personal risk marketplace to new heights. If you’re looking to be a part of one of the fastest growing tech companies in Boston history and quickly grow your sales career, EQ may be the place for you! EverQuote is looking for talented, goal-driven professionals to join our team as a Business Development Representative (BDR). The BDR will be responsible for researching prospective customers, creating and utilizing outreach strategies, and identifying potential sales opportunities. In this role you will:

ODA Sales Champion

EverQuote
Cambridge
1 week ago
+41
Provides‌ ‌leadership‌ ‌in‌ ‌assessing, ‌‌developing‌ ‌and‌ ‌implementing‌ ‌product, ‌ ‌professional development‌ ‌and‌ ‌new‌ ‌hire‌ ‌training‌ ‌programs. ‌  ‌Identifies‌ ‌and‌ ‌manages‌ ‌the‌ ‌requisite‌ ‌internal‌ ‌and‌ external‌ ‌resources‌ ‌to‌ ‌design, ‌ ‌develop‌ ‌and‌ ‌deliver‌ ‌appropriate‌ ‌training‌ ‌solutions‌ ‌to‌ ‌support‌ ‌all‌ aspects‌ ‌of‌ ‌the‌ ‌ODA‌ ‌Sales‌ ‌Channel, ‌ ‌including‌ ‌but‌ ‌not‌ ‌limited‌ ‌to‌ ‌internal‌ ‌staff, ‌ ‌BPOs, ‌ ‌Contractors‌ and‌ ‌1099‌ ‌agents. ‌They‌ ‌will‌ ‌also‌ ‌partner‌ ‌with‌ ‌the‌ ‌Vendor‌ ‌Managers, Team‌ ‌Managers‌ ‌and‌ ‌other‌ ‌ internal‌ ‌business‌ ‌partners‌ ‌to‌ ‌focus‌ ‌on‌ ‌their‌ ‌sales‌ ‌progress‌ ‌and‌ ‌develop‌ ‌strategies‌ ‌to‌ ‌support‌ ‌their‌ ‌needs‌ ‌and‌ ‌sustain‌ ‌sales‌ ‌results. ‌ ‌ ‌ ‌

Business Development Representative

Thought Industries
Greater Boston Area
1 week ago
+30
Does this sound like you? You are high energy, love a challenge, and enjoy working on building something meaningful. You want to sell a solution that looks incredible and customers love. You want to play a critical role in a fast-growing software company. You are self-motivated, willing to influence company culture, and excited to play a key role in sales and company growth. You are smart and passionate with B2B inside sales experience and have a track record of finding opportunities. You are confident in your verbal and written communication skills and relish in developing lasting relationships with your customers. Technology comes as second nature and you feel comfortable remotely presenting and demonstrating software.

Sales Development Representative

Immersive Labs
Greater Boston Area
2 weeks ago
+34
In this position you will act as part of the sales team interfacing closely with marketing to develop new sales opportunities. You should be eager to advance in our organization and have keen business acumen, strong technical aptitude, and natural sales instincts. To be successful you'll need to have the confidence, discipline, and drive to hunt for new customers. You’ll be directly involved in powering our growth to the next level!

ODA Licensed Life Insurance Sales Agent

EverQuote
Cambridge
3 weeks ago
+41
Be responsible for selling life insurance policies to EverQuote consumers. Receive nearly unlimited inbound calls from in-market consumers seeking life insurance policies. These calls are provided for free to EverQuote agents. Typically, outside independent agents pay about $60 for each inbound call. Work with VP of Agency Sales to improve the platform and provide feedback on how to improve the consumer experience. Help contribute to the design of what a best-in-class life tele-agency should look like for customers, agents, and insurance carriers. Work at one of the fastest growing insurance fintech businesses in America. Receive competitive base pay ($30,000+), benefits (including health, dental, parking, transport, life insurance and 401(K) match) and uncapped commissions with the opportunity to earn well over $100,000+ annually.

Director of Business Development

OpenScholar
Greater Boston Area
1 month ago
+13
As Director of Business Development, you'll manage your own pipeline throughout the entire sales cycle: from prospecting and lead generation to negotiation and closing deals. Must be an all-star hustler who is comfortable wearing all sorts of hats. This person will work closely with the CEO to grow the company. 

Account Executive

Percy
Greater Boston Area
1 month ago
+16
The Account Executive role is a key position for our young but growing firm. Percy’s Account Executive will own a nation-wide territory and work to build relationships with executives across all industries and geographies. His/her ultimate goal will be to dramatically increase our market share of the US staffing industry, which is expected to grow to $158.7 billion dollars in the year 2020. 

Manager, Customer Success Operations

PlacePass
Greater Boston Area
1 month ago
+36
As Manager of Customer Success Operations at PlacePass, you will be responsible for the performance of our small but mighty Customer Success organization. You will come to us with a passion for, and strong track record of, working cross-functionally at senior levels to develop data-driven processes and insights that measurably improve performance in a complex fast-growing environment, while also having the tools, knowledge, and enthusiasm for rolling up your sleeves and tackling the financial, operational, and managerial aspects of Customer Success at PlacePass. 

Customer Success Manager

Klaxoon
Cambridge
2 months ago
- Set up the solution : from the delivery of the product to the mastering of all the features. - Manage customer's requests (functional and technical support). - Make sure your clients receive appropriate advice and support whenever needed. - Track KPIs and make sure that the CQD is respected (Cost/ Quality/Delay). - Build and obtain customer loyalty and a grow your portfolio. - Ensure that the solution is easy to use.

Functional and Technical User Advisor

Klaxoon
Cambridge
2 months ago
- Manage customer's requests (functional support on the platform by live chat, emails or incoming calls). - Handle weekly onboarding sessions for any end-user that attends. - Proactively reach out to end-users to ensure they are fully aware of the capabilities of the platform. - Work with Client Success Manager's to offer support when needed.

Global Account Executive

Klaxoon
Cambridge
2 months ago
We want someone who is eager to commit and help Klaxoon grow in the US. Your role will be to conduct daily prospecting actions by phone and email, and work closely with our customers to understand their needs and business objectives, with the following responsibilities.

Director, Business Development

Examity
Newton
3 months ago
+11
Examity, the world leader in online test integrity and ranked 119th fastest-growing company in North America on the Deloitte’s 2018 Technology Fast 500, is looking for a Director of Business Development to join its growing team. This position is open to individuals willing to work in our Newton location or remotely.

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