Boston Tech Jobs and Startup Jobs

19

Sr. Director, Head of Partner Success

edX
Cambridge
1 day ago
+39
The role reports to the Vice President of Education Services. As a senior member of the group’s management team, you will also work in close collaboration with leaders and key groups across edX including content strategy, marketing, partner operations, and product delivery. 

Bilingual Restaurant Success Manager - Inside

Toast
Greater Boston Area
1 day ago
+50
As a Bilingual Restaurant Success Manager, you will operate as a key customer advocate for clients in your assigned territory. Using customer empathy and a consultative approach, you will drive customer satisfaction and measure success based upon a number of key performance indicators (KPIs): customer NPS, expansion revenue, retention, and referral revenue. As a pivotal internal and external stakeholder, you will partner with the Sales, Support, Services, Product and Finance teams to meet all customer needs. 

Manager, Customer Success

Sales Trainer

Regional Manager, Inside Customer (Restaurant) Success

Manager, Restaurant Success Analyst

Northeast Regional Manager, Customer (Restaurant) Success

Sr. Restaurant Success Analyst

Salesforce Administrator

Load 4 more jobs8 jobs at Toast

Senior Manager of Client Success

Panorama Education
Greater Boston Area
1 day ago
+47
We’re looking for a Senior Manager to work directly with the Head of Districts & Schools in our organization’s high volume segment to ensure all clients have an exceptional experience partnering with Panorama. This role will collaborate with their team of direct reports to scale delivery in a hyper-growth environment and strengthen impact across the client base. Objectives include supporting CSMs in delivering value, maintaining client health, and ensuring revenue renewal and expansion. You will serve as a coach and mentor with a laser focus for the team members you manage, helping our team embrace continuous improvement and get better on a weekly basis. You will support the team in learning our product, removing barriers to success, and building skills to better serve our clients. In addition, you will be a thought leader who can take charge and own key pieces of the Districts & Schools strategy.

Leadership Development Program

Examity
Newton
2 days ago
+11
Starting once again this year in June 2020, the Leadership Development Program is Examity’s thirteen-month experiential initiative that delivers invaluable on-the-job training to qualified candidates in all facets of the business, including client implementation/data integration, account management, marketing strategy, and business development. Upon program completion, participants will have the opportunity to transition into a specialist role

Account Executive

Percy
Greater Boston Area
2 days ago
Calling all current and/or aspiring “renaissance” Account Executives!    Are you looking to play an integral role in the growth of a dynamic, profitable, and mission-driven start-up? If so, please read on...   Who (or what) is Percy?   Percy is a next generation recruiting firm that sits at the nexus of HR/tech and recruiting. With a mission to humanize the hiring process, we leverage proprietary technology and skilled recruiters to provide

Customer Success Manager, SMB

Skillsoft
Greater Boston Area
3 days ago
+27
Manage a portfolio of small to mid-sized clients ensuring customer retention and high satisfaction with SumTotal Systems. This is done by managing customer interaction across the business to ensure adoption of products, positive NPS (net promoter scores), focus on project and on-going support issues, reference-ability, strategic and quarterly business planning, and working with the Account Managers to ensure high dollar over dollar renewal rates.

Senior Sales Operations Analyst

Dynatrace
Waltham
1 week ago
+28
You will a key member of Dynatrace’s Global Sales Operations Analytics and Planning team. The Analytics and Planning team works closely with senior leadership to enable efficient and effective decision making as well as ensuring crisp operational excellence throughout the organization’s journey of rapid growth.

Partnership Associate

NeighborSchools
Greater Boston Area
1 week ago
+10
1. Provide Exceptional Customer Success: you’ll work 1:1 with NeighborSchools partners every day as they launch & grow their new home daycares. You’ll become an expert in every aspect of home daycare & small business management, and you’ll be there to support our partners every step along the way. 2. Collaborate with Partnership Managers: you’ll research, identify & contact high-potential child care experts. You’ll continually think of new & creative ways to introduce NeighborSchools to potential partners, and will directly contribute to our expansion throughout Massachusetts & beyond. 3. Do the Needful: as an early-stage startup, opportunities and responsibilities can shift quickly. Every week you’ll work with leadership, marketing, and engineering to continually improve our product and service, and will adapt quickly and embrace change as we expand our focus, refine our processes, and grow our team.

Director of Sales Operations

SmartSense by Digi
Greater Boston Area
1 week ago
+36
We are seeking a Director of Sales Operations for our rapidly growing IoT solutions business. This is a new role, and a great opportunity for an experienced sales operations professional to quickly make an impact and create the systems and processes to help us achieve our aggressive growth ambitions.

Senior Customer Success Manager

Threat Stack
Greater Boston Area
1 week ago
+31
The Senior Customer Success Manager is responsible for the overall success and adoption of a portfolio of Threat Stack’s largest accounts. The perfect candidate should be adept at developing a consultative relationship with key decisions makers within assigned accounts and further elevating existing relationships.

Sr. Security Solutions Engineer (Post-Sales)

Threat Stack
Greater Boston Area
1 week ago
+31
Maintain extensive knowledge of Threat Stack’s Cloud Security Platform and offerings. Partner with the Customer Experience team to define customer requirements, use-cases, and business objectives to drive customer adoption and growth. Manage and accelerate technical implementation through deployment, system configuration, and Platform enablement. Provide consultative insights on identified risk, security implications, and best practices to promote security awareness and drive overall risk reduction throughout the partnership. Capture feature requests and general feedback to share with Product Management, Engineering, and Marketing teams. Effectively lead solution demonstrations for executive level and technical customers to support customer renewals and expansion opportunities. Work in a collaborative environment and provide guidance to direct team members and other business units. Remain abreast with new technologies, emerging threats, and trends related to Information Security and DevOps.

Director of Operations, Client Success

Panorama Education
Greater Boston Area
1 week ago
+47
Our ideal candidate is obsessed with creating an unparalleled client experience and delivering value to customers -- you understand that the foundation of Panorama’s long-term success is our clients and the impact we enable them to achieve. We’re looking for a proven strategic thinker, project manager, and culture builder -- you love creating, communicating, and iterating thoughtful processes to empower and scale high-performing teams. The Director of Operations will report to the VP of Client Success and sit on the Client Success Leadership Team. The CS team is currently 60 people across Account Management, Services, Support, and Teaching & Learning, and we expect continued team growth in the coming years. This role is responsible for building out the Client Success Operations team and initially managing 1-2 direct reports. This role is based in Boston.

Senior Director Sales Enablement

Acquia
Greater Boston Area
1 week ago
+35
Acquia is hiring an experienced tech-savvy Senior Manager of Sales Enablement to help enable the productivity and high performance of the Global Sales organization. In this position, you will roll up your sleeves to develop, deliver, and support global training and enablement initiatives, manage logistics, and work with stakeholders across Acquia to ensure alignment to our sales methodology. This is an amazing opportunity for an individual who is self-motivated and creative. This role supports our Sales force of ~300 Acquians across the globe and an active Channel Partner network.

Customer Success Associate

LeanIX, Inc.
Watertown
1 week ago
+32
We are looking for a driven, customer-oriented, team player with exceptional analytical and consulting / advisory skills to support our customers in the best way possible. You will take on full responsibility for customer accounts across the different stages of their lifecycle – from onboarding to renewal. The tasks may range from data-driven analysis and execution to supporting customer change management projects.

Sales Operations

GreatHorn
Waltham
3 weeks ago
+38
GreatHorn is looking for a Head of Sales Operations. The Head of Sales Operations will play a critical role for the company. This management role will report to the Vice President of Sales and will oversee operations for Reporting, Forecasting, Marketing Operations, and Sales Effectiveness. 

Customer Success Manager

Klaxoon
Cambridge
1 month ago
Be the immediate go-to person for your clients and build a strong trusting relationship within a dynamic team. Key responsibilities: - Set up the solution : from the delivery of the product to the mastering of all the features. - Manage customer's requests (functional and technical support). - Make sure your clients receive appropriate advice and support whenever needed. - Track KPIs and make sure that the CQD is respected (Cost/ Quality/Delay)

Functional and Technical User Advisor

Klaxoon
Cambridge
1 month ago
Within the Customer Success team, you are the first contact for day-to-day issues or questions for our end users. Key responsibilities: - Manage customer's requests (functional support on the platform by live chat, emails or incoming calls) - Handle weekly onboarding sessions for any end-user that attends - Proactively reach out to end-users to ensure they are fully aware of the capabilities of the platform - Work with Client Success Manager's

Customer Success Associate

NeighborSchools
Greater Boston Area
3 months ago
+10
1.  Work 1:1 with NeighborSchools partners every day as they launch & grow their new home daycares. You’ll become an expert in every aspect of home daycare & small business management, and you’ll be there to support our partners every step along the way. 2.  Help new and expecting parents navigate their child care options and discover affordable, quality home daycares right in their neighborhoods that they otherwise don't even know about!  You'll facilitate tours and check-in afterwards to make sure that everything went well.  You'll be the hero to every mom and dad that is confused and overwhelmed by the child care conundrum!   3. Do the Needful: as an early-stage startup, opportunities and responsibilities can shift quickly. Every week you’ll work with leadership, marketing, and engineering to continually improve our product and service, and will adapt quickly and embrace change as we expand our focus, refine our processes, and grow our team.

Senior Customer Success Manager

GreatHorn
Waltham
5 months ago
+38
GreatHorn is looking for a highly motivated strategic Customer Success Manager who will manage customer health and retention. You will act as the main point of contact during the entire customer lifecycle - onboarding, implementation, adoption, renewal, and expansion. You will also be accountable for customers realizing GreatHorn’s value at all stakeholder levels. As a Strategic Customer Success Engineer, you will work with prospects and customers to ensure that their journey from purchase to production is successful and effectively managed.

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