Boston Tech Jobs and Startup Jobs

24

Sr. Director, Head of Partner Success

edX
Cambridge
2 days ago
+39
The role reports to the Vice President of Education Services. As a senior member of the group’s management team, you will also work in close collaboration with leaders and key groups across edX including content strategy, marketing, partner operations, and product delivery. 

Senior Manager of Client Success

Panorama Education
Greater Boston Area
2 days ago
+47
We’re looking for a Senior Manager to work directly with the Head of Districts & Schools in our organization’s high volume segment to ensure all clients have an exceptional experience partnering with Panorama. This role will collaborate with their team of direct reports to scale delivery in a hyper-growth environment and strengthen impact across the client base. Objectives include supporting CSMs in delivering value, maintaining client health, and ensuring revenue renewal and expansion. You will serve as a coach and mentor with a laser focus for the team members you manage, helping our team embrace continuous improvement and get better on a weekly basis. You will support the team in learning our product, removing barriers to success, and building skills to better serve our clients. In addition, you will be a thought leader who can take charge and own key pieces of the Districts & Schools strategy.

Account Executive

Unity Technologies
Greater Boston Area
2 days ago
+55
Develop and manage a sales pipeline of customer leads and small accounts in our EMEA region across multiple industries/product verticals. Consult, educate, and successfully sell Unity’s Pro SaaS and third party bundled products through product demonstrations and customer contact. Contribute to the team with new ways of outreaching to prospects and bringing innovation to our thinking and processes to achieve success. Identify new business opportunities within current and new prospect segments. Work closely with our Program Manager and our Demand Gen team to provide feedback on marketing initiatives and lead profiles. Contribute with ideas on new content and collateral creation to successfully cold outreach new verticals for the Inside Sales program.

Customer Success Administrator

Evolv Technology
Waltham
2 days ago
+23
We are looking for a Customer Success Administrator to help support Evolv's Customer Success Organization (CSO). Our CSO consists of the Solutions and Global Services groups, encompassing both pre- and post-sales activity. The CSO leads or supports the majority of customer-based product activity including product experiences, pilots and demonstrations, technical interchanges, installations and training, and all other product related support. The CSO plays an integral role with our channel partners, leading product introductions and training, as well as providing materials to support the needs of the channel. The CSO also plays a critical role in the product development process through lessons-learned, voice-of-customer and general field-based activities.

Customer Success Manager

CloudLock
Waltham
2 days ago
As a Customer Success Manager, you will ensure the strategic implementation and enablement of the CloudLock product for our most strategic customers focusing on delivering quality through the customer lifecycle, driving tactical implementation and strategic account planning. Act as a customer advocate working closely with engineering and product management to identify and quickly resolve any customer challenges ensuring a positive customer experience. Provide expertise regarding a wide range of CloudLock products.

Leadership Development Program

Examity
Newton
3 days ago
+11
Starting once again this year in June 2020, the Leadership Development Program is Examity’s thirteen-month experiential initiative that delivers invaluable on-the-job training to qualified candidates in all facets of the business, including client implementation/data integration, account management, marketing strategy, and business development. Upon program completion, participants will have the opportunity to transition into a specialist role

Account Executive

Percy
Greater Boston Area
3 days ago
Calling all current and/or aspiring “renaissance” Account Executives!    Are you looking to play an integral role in the growth of a dynamic, profitable, and mission-driven start-up? If so, please read on...   Who (or what) is Percy?   Percy is a next generation recruiting firm that sits at the nexus of HR/tech and recruiting. With a mission to humanize the hiring process, we leverage proprietary technology and skilled recruiters to provide

Customer Success Manager, SMB

Skillsoft
Greater Boston Area
4 days ago
+27
Manage a portfolio of small to mid-sized clients ensuring customer retention and high satisfaction with SumTotal Systems. This is done by managing customer interaction across the business to ensure adoption of products, positive NPS (net promoter scores), focus on project and on-going support issues, reference-ability, strategic and quarterly business planning, and working with the Account Managers to ensure high dollar over dollar renewal rates.

Manager of Customer Success - SLED / FED

Rapid7
Greater Boston Area
1 week ago
+24
This key role within our Customer Success organization, reporting to the Director, Customer Success management, will be responsible for leading a team of Customer Success Managers in the care, retention, and growth of our State government, Local government, educational institutions as well as Federal government customers. This population of customers represents a significant portion of Rapid7’s annual recurring revenue, and this person will help to design and execute on our customer relationship strategy that is focused on driving high retention (90%+) and expansion across a highly diverse and large percentage of SLED/FED customers. The ideal candidate has experience in working with a large volume of customers in both proactive and reactive manners, participating in and driving cross-functional programs focused on improving customer experience, and has a proven track record for coaching and advancing their team to high standards of excellence. This leader has a passion for solving problems, is devoted to operational and engagement improvements, and is committed to developing the skills of their team.

Strategic Customer Success Manager

Senior Customer Success Manager

Account Executive, Mid Market

Account Executive, Named

Account Executive, Senior Enterprise Accounts-Southeast

Account Executive, Senior Enterprise Accounts

Customer Success Manager

Load 4 more jobs8 jobs at Rapid7

Account Executive - Boston

Privitar
Greater Boston Area
1 week ago
+22
We are expanding our sales team due to strong customer demand and are looking for a competitive and experienced Account Executive that thrives in a complex enterprise software solution sales cycle environment. The successful salesperson will work with Inside Sales and Technical Sales to qualify new sales opportunities, develop sales strategies and close new business deals to exceed sales quotas. 

Partnership Manager

NeighborSchools
Greater Boston Area
1 week ago
+10
1. Present the NeighborSchools Partnership to existing Home Daycare Providers: based on your knowledge of our capabilities & value prop, you’ll engage with and recruit licensed home daycare providers join NeighborSchools. You’ll identify strategic locations and high-potential providers and lead the effort to expand NeighborSchools throughout Massachusetts. 2. Guide GTM Strategy & Product Roadmap: you’ll work directly with leadership to ideate, refine, and iterate on our growth initiatives. Your feedback, based on conversations with prospects and customers, will inform the future of the brand, messaging, and tech-platform investments. 3. Do the Needful: as an early-stage startup, opportunities and responsibilities can shift quickly. Every week you’ll work with leadership, marketing, and engineering to continually improve our product and service, and will adapt quickly and embrace change as we expand our focus, refine our processes, and grow our team.

Partnership Associate

NeighborSchools
Greater Boston Area
1 week ago
+10
1. Provide Exceptional Customer Success: you’ll work 1:1 with NeighborSchools partners every day as they launch & grow their new home daycares. You’ll become an expert in every aspect of home daycare & small business management, and you’ll be there to support our partners every step along the way. 2. Collaborate with Partnership Managers: you’ll research, identify & contact high-potential child care experts. You’ll continually think of new & creative ways to introduce NeighborSchools to potential partners, and will directly contribute to our expansion throughout Massachusetts & beyond. 3. Do the Needful: as an early-stage startup, opportunities and responsibilities can shift quickly. Every week you’ll work with leadership, marketing, and engineering to continually improve our product and service, and will adapt quickly and embrace change as we expand our focus, refine our processes, and grow our team.

Senior Customer Success Manager

Threat Stack
Greater Boston Area
1 week ago
+31
The Senior Customer Success Manager is responsible for the overall success and adoption of a portfolio of Threat Stack’s largest accounts. The perfect candidate should be adept at developing a consultative relationship with key decisions makers within assigned accounts and further elevating existing relationships.

Director of Operations, Client Success

Panorama Education
Greater Boston Area
1 week ago
+47
Our ideal candidate is obsessed with creating an unparalleled client experience and delivering value to customers -- you understand that the foundation of Panorama’s long-term success is our clients and the impact we enable them to achieve. We’re looking for a proven strategic thinker, project manager, and culture builder -- you love creating, communicating, and iterating thoughtful processes to empower and scale high-performing teams. The Director of Operations will report to the VP of Client Success and sit on the Client Success Leadership Team. The CS team is currently 60 people across Account Management, Services, Support, and Teaching & Learning, and we expect continued team growth in the coming years. This role is responsible for building out the Client Success Operations team and initially managing 1-2 direct reports. This role is based in Boston.

Sr. Strategic Success Manager

VMware Carbon Black
Waltham
4 weeks ago
+59
The Senior Strategic Success Manager (SSM) is responsible for ensuring the overall success of a portfolio of strategic accounts with VMWare Carbon Black products. As a senior member of the Sales Customer Success team, the SSM is responsible for driving success and value of the products within the assigned customers and partnering with Field Sales team (Regional Director and Regional Account Manager) for renewal and add-on opportunities. The SSM is adept at developing and nurturing a consultative relationship with CISOs and other key security leaders within a customer organization, as well as building relationships with security personnel. The SSM is skilled in navigating the diverse needs of the customer/company and the VMWare Carbon Black, services, support, product and engineering teams.

Strategic Success Manager

Strategic Success Manager

Senior Customer Success Manager

Customer Success Manager

Klaxoon
Cambridge
1 month ago
Be the immediate go-to person for your clients and build a strong trusting relationship within a dynamic team. Key responsibilities: - Set up the solution : from the delivery of the product to the mastering of all the features. - Manage customer's requests (functional and technical support). - Make sure your clients receive appropriate advice and support whenever needed. - Track KPIs and make sure that the CQD is respected (Cost/ Quality/Delay)

Functional and Technical User Advisor

Klaxoon
Cambridge
1 month ago
Within the Customer Success team, you are the first contact for day-to-day issues or questions for our end users. Key responsibilities: - Manage customer's requests (functional support on the platform by live chat, emails or incoming calls) - Handle weekly onboarding sessions for any end-user that attends - Proactively reach out to end-users to ensure they are fully aware of the capabilities of the platform - Work with Client Success Manager's

Global Account Executive

Klaxoon
Cambridge
1 month ago
Are you looking for a highly challenging sales position that involves the ability to manage multiple stakeholders while selling a product every company can use? You want to be a part of an amazing growing team and have the opportunity to have a voice in the direction of the team? Are you willing to help revolutionize the way people work and conduct business? If you are looking to challenge yourself to new heights while being a part of a movement,

Sr. Customer Success Manager

detectify
Greater Boston Area
1 month ago
+17
Detectify’s Customer Success team is responsible for one of our most important assets: our customers. We work with a wide range of tech giants, such as KING, Spotify and many more. It is our job to ensure that our product is helping customers keep their web applications secure.  Our Customers Success Managers (CSM) own the relationship with our enterprise clients. The team manages client relationships, conducts workshops and training while directly influencing the product roadmap.  We are now looking for a senior CSM in Boston. You will be the first CSM member to join our Boston office and work closely with a team of 6 colleagues in Stockholm, Sweden.  With this position you should also expect to quickly build up a local team of CSM’s and CSE’s (Customer Success Engineers) and move into managing that team during the year. 

Application Support Engineer - Software

Rave Mobile Safety
Greater Boston Area
1 month ago
Responding to customer email, phone, or web requests for assistance in a timely manner. Accurately logging all customer interactions. Troubleshooting a broad range of technical issues on the application, and OS levels. Developing a full understanding of all Rave products. Creating and reviewing knowledge base documentation and FAQs based on issue solutions. Participation in on-call rotation.

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