Boston Tech Jobs and Startup Jobs

72

Director of Enterprise Customer Success

Datadog
Greater Boston Area
8 hours ago
+39
Manage, lead, mentor and train a team of up to 8 Customer Success Managers. Help team proactively build relationships with customers to achieve loyalty and revenue growth. Identify ways for CS team to monitor and identify usage trends to uncover renewal risks and support greater adoption rates. Identify processes to ensure smooth transition and on-boarding experience for Enterprise customers.

Manager of Dealer Relations

CarGurus
Greater Boston Area
10 hours ago
+41
The Manager of Dealer Relations is responsible for leading and coaching a high-performing, sales-focused account management team at the individual level. The Manager of Dealer Relations will be responsible for contributing to and executing the strategic direction as set forth by the Senior Director of Dealer Relations, and VP of Dealer Relations. The successful candidate will have experience working in a fast-paced sales environment with relatively short sales cycles and high-growth expectations. The Manager of Dealer Relations will own a segment of the business, and will be responsible to delivering against renewal, sales, and retention targets, while contributing to the successful rollout of new products among an existing client base.

Customer Success Specialist, Onboarding (French Speaking)

Customer Success Specialist, Onboarding (Spanish Speaking)

Customer Success Partner Specialist

Manager of Customer Success, Support

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Regional Dispatcher - Northeast

Getaround
Greater Boston Area
13 hours ago
What you’ll be doing: Dispatching and monitoring our Field Specialists on a day-to-day basis using real time data across multiple markets Working with the fleet team to analyze and prioritize daily operational goals and timelines Prioritize daily activities based on emergencies during shift Communicate with our Field Specialists using our dispatch tools Schedule and dispatch Field Specialists to service vehicles at certified vendors according to customer requests, specifications, or needs, using our dispatch tools Working with the Customer Happiness Management team to dispatch and handle real-time incidents Provide critical feedback and support to maximize operational efficiency.

Customer Experience Analyst

LogicManager
Greater Boston Area
13 hours ago
+17
We are seeking candidates who possess splendid problem-solving and analytical skills, have a persistent craving to learn, and genuinely love helping people. At LogicManager, the Customer Experience position is more than just answering customer questions. This cross-functional role allows you to obtain invaluable information on the front lines which can then be communicated for business and product decisions.

Post-Live Services Coordinator

Toast
Greater Boston Area
16 hours ago
+45
The Post-Live Services Coordinator is responsible for managing a queue of service requests, and resolution of these requests is made by scheduling and dispatching appropriate resources. These services may include, but are not limited to, onsite or remote installation/configuration, maintenance, repair, and training

Restaurant Success Manager

Strategy & Operation Senior Program Manager

Director Restaurant Success

Customer Success Engineer

Zaius
Greater Boston Area
16 hours ago
+32
Our team is growing! We’re looking for folks who are passionate about providing awesome customer experiences within an entrepreneurial and dynamic environment. As a Customer Support Engineer, you’ll interact directly with customers on a daily basis and contribute to developing initiatives to improve the customer experience. This is an awesome opportunity to join as an early member of our Support team, we’re looking for motivated team players who are customer focused.

Customer Onboarding Specialist

3Play Media
Greater Boston Area
19 hours ago
+27
3Play Media is hiring a Customer Onboarding Specialist! The Customer Onboarding Specialist will set up customers for immediate success by facilitating the implementation process for new accounts. As a Customer Onboarding Specialist, you will educate new customers, help solve technical problems, and ensure smooth adoption of our products and services. 3Play Media prioritizes delivering an amazing customer experience and this is the first step in

Field Service Technician

XL
Greater Boston Area
19 hours ago
+10
Full-time position split between XLH’s Boston office or a regional home office, and outside partners and locations Average 75% travel (varies from 25% to 100% travel per month) Travel onsite to third party locations to diagnose and troubleshoot hybrid subsystems, and perform onsite vehicle repair and hybrid component installation work Support quality assurance activities and tracking Document repair work using XL Hybrids cloud-based data

Customer Advocacy Manager

CloudHealth by VMware
Greater Boston Area
19 hours ago
+23
Develop and drive a customer advocacy program that supports sales and marketing efforts and highlights the strength of the CloudHealth by VMware brand. Create well-written, compelling content such as case studies, video testimonials, blog posts and the like. Maintain a measurement, tracking and reporting process that includes an up-to-date database . Execute on customer advocacy initiatives like sourcing, asset management and tracking, etc. Collaborate with teams like sales, product, customer success, and other customer-facing functions to ensure alignment between groups. Assist with the CloudHealth Customer Advisory Board. Identify effective strategies for embedding customer advocacy into cross-functional areas including marketing campaigns.

Customer Advocacy Rotational Program

LogicManager
Greater Boston Area
19 hours ago
+17
As an Inbound Customer Advocate on the Business Development team, you will work directly with potential customers who request follow-ups and help in their decision making process. LogicManager’s well established inbound marketing program produces a steady stream of prospects that are seeking LogicManager’s help to evaluate and implement the award winning product and service we offer. LogicManager has the industries highest rate of customer satisfaction which makes your job easier as the sales closing rate is higher. This role is customer facing and more consultative than a traditional sales role. Through demonstrations and helping potential customers clarify their needs and priorities, you are helping them make an important decision.

Customer Success Lead

CozyKin
Greater Boston Area
19 hours ago
+22
-Measure satisfaction of families through regular care ratings checks. -Identify areas for improvement that systematically improve family experience. -Proactively implement systems & processes to improve experience. -Collect care ratings to gather direct feedback from families about their ongoing care. -Use insight from care ratings and other feedback to continually improve quality of care and family on boarding. -Create checklists and SOPs to ensure standardization of care across shares. -Facilitate family circles and neighborhood groups. -Encourage and organize meetups for current familiesIncorporate delightful moments for milestones or holidays. -Coordinate with other teams to drive outreach through community events.

Account Manager

The Predictive Index
Greater Boston Area
19 hours ago
+21
The Customer Success Manager will be the PI expert and bring the power of PI to our clients. They will use their relationships to manage and grow direct accounts for PI. This will include launching clients on our software, coordinating training with a local Certified Partner, and ensuring the client is actively using the system. This role is ideal for an individual who has the ability to grasp overall strategy while executing on specific tasks and projects at once.

Product Expert

Klaviyo
Greater Boston Area
19 hours ago
+42
Product Experts at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to customers who are scaling their businesses with Klaviyo. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.

Onboarding Specialist

Customer Success Engineer

Customer Success Manager

Channel Customer Success Manager

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Account Management Coordinator

Acquia
Greater Boston Area
1 day ago
+20
The Account Management Coordinator will be responsible for supporting the global Account Management team, and will be pivotal in helping to deliver success for our customers. This role will work directly with our Account Managers, Technical Account Managers, Support, Operations, Legal and Finance teams. This is a tremendous opportunity for an ambitious individual with the desire to enter the world of Account Management & Sales.

Client Success Manager, Districts & Schools

Panorama Education
Greater Boston Area
3 days ago
+23
We're looking for a Client Success Manager to join our growing team and support a portfolio of 50-70 school and district clients with best-in-class service. As a Client Success Manager, you will be a Panorama product expert, supporting clients from onboarding through ongoing use. In addition to using Panorama products, you’ll make considerable use of Excel.

Client Engagement Manager

ProfitWell
Greater Boston Area
3 days ago
+30
Work to solve client challenges in direct partnership with a Business & Pricing Analyst. Manage the full life-cycle and communication for a client relationship, including: Kickoff and onboarding activities; Project timelines and deliverables; Build custom, visually appealing presentations delivered to both middle management and C-suite executives. Upsell and cross-sell opportunities among our many products and offerings; Provide valuable, implementable results and recommendations using strategic business analysis. Collaborate with our internal team members to deliver a consistent, high-quality experience for clients.

Renewals Manager

Appcues
Greater Boston Area
4 days ago
Responsible for all assigned contract renewals, which includes partnering with customers and internal team players (Customer Success Managers and Account Executives) to ensure timely and accurate execution. Ownership of contract processes and customer communications including usage upgrades and related renewals. Responsible for working with internal team players to convert customers paying monthly into paying annually.  Creating, updating and innovating new functional processes, playbooks and supporting materials for renewals at Appcues. Enlist the efforts of sales reps, customer success managers, and senior management when necessary to accelerate the contract renewal process and ensure customer satisfaction. Working with the CSMs and customers on difficult situations with an eye for problem solving. Establish and maintain effective, cooperative working relationships with customers. Communicate and effectively partner with Finance to develop new strategies for revenue generation. Lead discussions around forecasting and pipeline status with internal stakeholders (i.e. maintain renewal schedule and forecast up to 120 days out).

Relationship Manager

dineoutwith.us
Greater Boston Area
4 days ago
Relationship Manager dineoutwith.us Boston, MA, United States Do you have a passion for the restaurant industry? Are you inspired by sharing unique dining experiences with friends and loved ones? Would you like to be part of an early stage startup that will transform the way that people get together to dine at the world’s best restaurants? If yes, then we want you to join our team! Who We Are and What We Do dineoutwith.us is a restaurant

Customer Engagement Specialist

The Predictive Index
Greater Boston Area
4 days ago
+21
The Customer Engagement Specialist is an entry role into the world of the customer. This role is focused on the customer and setting them up for success. You will be working closely with the Customer Success team to drive customer retention, adoption, expansion and customer satisfaction. You will be proactively engaging customers to help guide them through the full PI experience; driving product adoption and providing value-added information. This includes partnering with the Customer Success Managers to host customer kickoff calls, monitor feature adoption, aid with online training sessions and preparation, and ensure a frictionless renewal and upsell process for customers.

Customer Success Manager

The Predictive Index
Greater Boston Area
4 days ago
+21
The Customer Success Manager will be the PI expert and assert the power of Talent Optimization to our customers. They will develop dynamic lasting relationships to manage and grow direct accounts for PI whilst enabling their customers to optimize their talent effectively. This will include driving customer objectives, supporting software utilization, and handling training with local Certified Partners. The ideal candidate will have the ability to understand and solve individual business challenges with confidence, while executing on specific tasks and projects at once.

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