Boston Tech Jobs and Startup Jobs

33

Senior Client Partner

Wellframe
Greater Boston Area
1 day ago
+34
We are looking for a Senior Client Partner to join our Client Engagement team, to help us to cultivate partnerships with our clients striving to maximize the impact of Wellframe’s digital health management solutions. Reporting into the VP, Client Engagement, you will build and maintain executive level relationships. With an expectation of independent work and overall responsibility for accounts, you will collaborate and deliver services with teams and cross-functional business partners to ensure satisfaction, adoption, and expanded use of solutions across all levels of customer size and complexity.

Senior Client Operations Associate

Wellframe
Greater Boston Area
1 day ago
+34
You will be supporting Client Delivery efforts to ensure that the Wellframe technology platform is deployed in a timely and high quality fashion, ensuring that the client is positioned for success with respect to client adoption, member/patient acquisition and enhancing member/patient care. You will be playing a critical role in integrating client workflows with platform capabilities, building and owning project plans, setting project scope to align with key stakeholders and using data and analytics to tell compelling stories.

Virtual Customer Success Manager- Bilingual

Skillsoft
Remote
2 days ago
+27
Accountable for enabling success throughout the customer lifecycle using Skillsoft consulting best practices and methodologies, to drive renewal and growth outcomes for designated customer accounts as assigned by the Manager. Responsible for overall management of relationships and projects and is the main point of contact for the account team and the customer. Establishes relationships with stakeholders and mobilizers across the customer organization and enlists and manages internal Skillsoft resources including Client Service Consultants, Services, Technical Resources, and others throughout the lifecycle as needed. Responsible for planning and driving ongoing account strategy (including setting account goals and priorities). Conduct annual customer reviews of overall account health including benchmarking and best practices. Achieve annual certification in the use of Skillsoft methodologies, models and tools used to drive customer success, renewals and growth. Responsible for customer monthly license consumption reporting and quarterly data analysis providing solution findings and trends. Responsible and accountable for the customer Account Health Record, keeping details current and meeting established goals. Responsible for entering key customer activities into Salesforce on a regular basis. Responsible for pursuing strategic alignment opportunities throughout the customer organization.

Customer Success Manager - Compliance Solutions

Skillsoft
Remote
2 days ago
+27
Manage a portfolio of compliance clients ensuring customer retention and high satisfaction with Skillsoft. Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention, and holistic customer satisfaction. Drive customer interaction across the business to ensure adoption of products, positive NPS (net promoter scores). Manage projects and on-going support issues, reference-ability, strategic and quarterly business planning. Team with Customer Sales Directors to ensure high dollar over dollar renewal rates during both expire and auto renewal anniversaries. Enable success throughout the customer life cycle and ensure best practices and methodologies that will drive renewal and growth outcomes for designated customer accounts. Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services. Plan and drive ongoing account strategy working with clients to establish critical goals, or other key performance indicators, and aid the customer in achieving their goals. Develop up-sell opportunities.

Customer Care Chat Agent (Temporary)

iZotope
Cambridge
2 days ago
+29
Receiving and promptly responding to live chats about product and pricing inquiries.  Making recommendations for specific iZotope products based on customer needs, and informing customers of current promotions. Providing live support for basic troubleshooting and authorization issues.  Identifying and escalating website errors to the Customer Care Team Leader.  Coordinating with other teams to prepare for product launches, campaigns, and new business requirements.

Utilities Software Sales

Schneider Electric
Remote
3 days ago
+42
Schneider Electric has an opportunity for a remote Utilities Software Sales Engineer.  This is a unique opportunity to help customers solve their problems with our software solutions. Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and

Customer Adoption Specialist

Rapid7
Greater Boston Area
4 days ago
+24
The Customer Adoption Specialist is responsible for expediting Rapid7’s customers’ time to value and ensuring ongoing success by engaging and driving usage of Rapid7 platform solutions. Rapid7 is looking for a candidate with a strong operational mindset, analytical skills, a history of helping customers achieve value, and a passion for technology. This role will require you to work cross-functionally to ensure Rapid7 delivers a best-in-class customer experience that allows customers to achieve their security program objectives by leveraging our industry-leading solutions. Success in the role will require a self-starter with a passion for solving complex problems and using data/insights to drive process improvements.

Senior Customer Success Manager

Strategic Customer Success Manager

Customer Success Representative

Customer Success Manager

Load 1 more jobs5 jobs at Rapid7

Director of Client Success, B2C

Mirakl
Somerville
4 days ago
+29
You’re a doer who is focused on outcomes and results. You like to dig into tough challenges, roll up your sleeves, and get your hands dirty working through solutions. You’re not afraid of tackling problems head on, and bring an analytical, data-driven mindset to your work. When it comes to B2B markets, you have an established expertise and insight into how these companies do business today. That said, you get excited about how they can change their course, innovate, and adopt new business models. You are curious, have a growth mindset, and a desire to constantly learn more and become a true master of your domain.

Customer Success Manager

LogRocket
Greater Boston Area
4 days ago
+23
Get in on the ground floor at one of Boston's top, fast-paced startup, while solving a huge challenge for product managers and developers- understanding customer experience. We're looking for a super-motivated individual to be one of the first Customer Success Managers at LogRocket. We have a product that customers are already raving about; you will play a key role in building the processes that leads to successful long-term relationships with our customers. 

Senior Customer Success Engineer

LeanIX, Inc.
Watertown
4 days ago
+32
We are looking for a Customer Success Engineer with extensive troubleshooting and analytical skills to serve our customers via email, chat and occasional phone calls/Web conferences. You are self-driven, with strong motivation for digging deep into complex and hard problems. You have a sense of urgency and draw satisfaction from going above and beyond the limits to provide solutions. You will be a champion for the customers' voice within our company.

Client Engagement Manager

ProfitWell
Greater Boston Area
4 days ago
+33
Work to solve client challenges in direct partnership with a Business & Pricing Analyst. Manage the full life-cycle and communication for a client relationship, including: Kickoff and onboarding activities; Project timelines and deliverables; Build custom, visually appealing presentations delivered to both middle management and C-suite executives. Upsell and cross-sell opportunities among our many products and offerings; Provide valuable, implementable results and recommendations using strategic business analysis. Collaborate with our internal team members to deliver a consistent, high-quality experience for clients. Serve as a product owner, taking the initiative to drive improvements and innovations from the front line, including streamlining processes, improving visualizations, creating better storytelling, and anything else to improve the Price Intelligently product.

Senior Customer Success Manager

Threat Stack
Greater Boston Area
4 days ago
+31
The Senior Customer Success Manager is responsible for the overall success and adoption of a portfolio of Threat Stack’s largest accounts. The perfect candidate should be adept at developing a consultative relationship with key decisions makers within assigned accounts and further elevating existing relationships.

Master Customer Success Manager

Acquia
Greater Boston Area
4 days ago
+35
Team with Acquia Account Management’s Team to maintain strong relationships with customers and ownership of customers’ success with Acquia platform services; measured through renewal rate, NPS and other metrics that measure customer sentiment. Create and drive risk mitigation plans that map to value realization and success outcomes for customers. Drive customer awareness and engagement. Drive the risk mitigation strategy through effectively working cross functionally and ensuring accountability across multiple departments within Acquia. Update and maintain the CRM database with the most relevant account and relationship details. Must be able to proactively drive Acquia and Customers forward with minimal oversight. Engage in the day to day success management and risk mitigation of Acquia’s customers. Work directly with Sales, Account Management, Technical Support, Operations, Professional Services and Finance.

Customer Account Manager

Customer Success Manager

Formlabs
Somerville
1 week ago
+16
Partner with our sales and services teams to provide a streamlined customer experience end-to-end. Partner with our marketing, product and business development teams to bring the ‘voice of the customer’ into decision-making across the organization. Focus on driving improved customer health across your account base. Initiate and complete the customer onboarding process for new customers. Grow your accounts by refining workflows and introducing new Formlabs products.

Director, Customer Solutions

Markforged
Watertown
1 week ago
+34
We need exceptionally talented and versatile people to join our team in Watertown, MA and support our growing customer base. If you have a vision of how to drive an exceptional customer experience through excellent technical support, online content and training and can effectively lead a team to achieve that success, we would love to speak with you. We are looking for an innovative, dynamic, and driven leader to effectively lead our Customer Solutions team. We're looking for someone who has a passion for making customers successful and creating a positive team work environment that will thrive in a department that carries high expectations and visibility.

Member Support Specialist

BookBub
Cambridge
1 week ago
+38
BookBub is seeking a new Member Support Specialist! We’re dedicated to providing prompt, thoughtful support to our engaged community of book lovers from around the world. Insights from our interactions with readers help us to make BookBub an even greater place to discover books. If you’re passionate about providing excellent customer support, meticulous in your attention to detail, and interested in helping book lovers of all kinds, please apply!

Sr. Director, Head of Partner Success

edX
Cambridge
1 week ago
+39
The role reports to the Vice President of Education Services. As a senior member of the group’s management team, you will also work in close collaboration with leaders and key groups across edX including content strategy, marketing, partner operations, and product delivery. 

Customer Experience Associate (Temp to Perm)

DraftKings
Greater Boston Area
1 week ago
+46
As a Customer Experience Associate, you will be the primary point of contact for our DFS product – to answer customer questions and help advocate across the company. We are innovators in the sports entertainment industry and we want you to help us further our mission of bringing sports fans closer to the games they love. This is a Temp to Perm position built around the NFL Season.

Senior Client Success Consultant

Mirakl
Somerville
1 week ago
+29
Establishing the commercial action plan that will allow Mirakl clients to maximize the performance of their Marketplace from go-live phase onward. Sharing Marketplace best-practices and key success factors, as well as understanding the client’s business and Marketplace objectives and strategies. Scoping areas of improvement and offering guidance concerning best client success team approaches, and providing personal perspectives and analysis. Helping your clients define their ideal organizational structure for their marketplace project and anticipating the bottom-line impact of the Marketplace within the company. Sharing best practices around seller on-boarding and management, as well as strategizing on seller optimization strategies.

Customer Success Manager

Reggora
Greater Boston Area
1 week ago
Reggora is seeking a Customer Success Manager to immediately join our rapidly growing team to oversee inbound support, retention and expansion of our growing national customer base of lenders. This role requires stellar relationship management, sales acumen, training skills and technical troubleshooting to drive value outcomes for clients. This is a high-impact position with substantial growth and career development opportunities given the early stage and rapid growth trajectory of the company.

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