Boston Tech Jobs and Startup Jobs

68

Technical Director – Customer Success

Abacus Insights
Greater Boston Area
13 hours ago
+26
Serve as the primary point of contact post implementation. Assume overall customer adoption responsibility and critical issue management role. Resolve customer issues in a hands-on manner, including triaging, troubleshooting, escalating, and/or providing resolution to technical support tickets, and achieving key business objectives (SLAs, KPIs, etc.). Monitor customer adoption and product utilization, proactively understand exactly how customers are using the platform to drive their use cases and adoption. Advocate customer needs/issues cross-departmentally. Align so seamlessly with client services, product and engineering that we can barely tell what team you’re actually on. Attract, hire and retain a high-performing team, including serving as a manager, mentor, knowledge resource, and escalation point. Focus on automation and scaling of Customer Success functions.

Director of Customer Success

Upserve
Greater Boston Area
20 hours ago
+25
ABOUT THE ROLE The Director of Customer Success is responsible for increasing the engagement and use of the Upserve platform, as well as retention of our customer revenue. This includes proactively engaging with customers to educate them on how to best get value from Upserve services, ensuring customer issues are escalated and resolved appropriately, as well as recommending additional products or tiers of service that will provide maximum value

Onboarding Specialist (Boston)

Klaviyo
Greater Boston Area
21 hours ago
+42
Onboarding Experts at Klaviyo are a critical part of our future success. We take the success and happiness of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers in their first 90 days setting up Klaviyo with the highest level of quality in both product knowledge and communication skills and, in the process, consistently meet and exceed customer expectations. We are looking for an Onboarding Expert who is passionate about providing the best onboarding experience and support to customers who are scaling their businesses with Klaviyo.

Customer Success Manager (Boston)

Customer Success Engineer

Channel Customer Success Manager

Manager, Customer Success (Boston)

Product Expert - Full-time/Flex (Boston)

Load 2 more jobs6 jobs at Klaviyo

Client Success Manager, Districts & Schools

Panorama Education
Greater Boston Area
22 hours ago
+40
We're looking for a Client Success Manager to join our growing team and support a portfolio of 50-70 school and district clients with best-in-class service. As a Client Success Manager, you will be a Panorama product expert, supporting clients from onboarding through ongoing use. In addition to using Panorama products, you’ll make considerable use of Excel.

Marketing & Business Development Team Member -…

Hasty Parking
Greater Boston Area
1 day ago
  Marketing & Business Development Team Member - Startup Opportunity! An outstanding opportunity to join our team as we work to disrupt the parking market and transform Private and Event Parking, one space at a time! Hasty Parking is offering a unique opportunity to work for a high-growth tech startup with a company that’s built a dynamic and innovative new mobile app, designed to simplify private parking. If you’ve ever been interested in

Customer Success Manager

CrunchTime!
Greater Boston Area
1 day ago
+25
We're looking for a Customer Success Manager to join the growing Client Services team. The successful candidate will exhibit a high level of self-motivation and independence while working in a team environment. This candidate will be expected to interact with all functional areas of the organization and clients through the pre and post-implementation phases. This role will be responsible for building and maintaining relationships with our clients and ensure they are successfully and consistently using the application to its fullest extent. 

Customer Success Associate

edX
Greater Boston Area
1 day ago
+15
Our Enterprise team is growing and we are looking for a Customer Success Associate to join our team. This is a cross functional role where you will partner closely with our Sales, Marketing, and Educational Services departments. In this role, you will have the opportunity to build relationships with new customers, think creatively, and make an impact on a brand new team at edX.

Customer Service Associate, US

Salary Finance
Greater Boston Area
1 day ago
+28
We’re looking for an enthusiastic Customer Service Associate with a passion for, and a proven track record in, amazing customer service to join our Customer Operations team. Reporting to the Senior Director of Operations, you’ll learn our products inside out, build relationships with our customers to understand their needs and identify and apply the appropriate solutions.

Bilingual Customer Success Associate

Flywire
Greater Boston Area
1 day ago
+26
As part of this role, you will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Customer Success Associate is a problem-solver, who is excited to be a part of a spirited team. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required. The role offers a strong base to build a career within Flywire.

Customer Success Manager

The Predictive Index
Greater Boston Area
2 days ago
+21
The Customer Success Manager will be the PI expert and assert the power of Talent Optimization to our customers. They will develop dynamic lasting relationships to manage and grow direct accounts for PI whilst enabling their customers to optimize their talent effectively. This will include driving customer objectives, supporting software utilization, and handling training with local Certified Partners. The ideal candidate will have the ability to understand and solve individual business challenges with confidence, while executing on specific tasks and projects at once.

Customer Success Operations Manager

Drift
Greater Boston Area
2 days ago
Partnering with CS leadership on business forecasting and KPI reporting so we always know where we are relative to our goals. Data deep dives and helping identify key strategic insights to improve our business. Daily, weekly, monthly retention reporting for all of our key business units, down to the individual level. Developing a full understanding of our customer health so we can detect early warning signs of churn, find the ideal on-boarding process, and identify up-sell opportunities. Managing customer distribution and capacity planning across the team to ensure the best possible experience for our customers.

Director, Customer Success, East/EMEA

Smartsheet
Greater Boston Area
2 days ago
As Director of Customer Success (East/EMEA), you will oversee our Commercial Customer Success teams in our Boston & London offices. This person will work to support growth in both offices, determine the needs of the team and our customers to enable the continual rapid growth at Smartsheet. This is a critical role that will have exposure and influence at the executive level internally and externally. The right person will be responsible for uncovering new opportunities and executing on solutions to grow and improve our business. This position is based in Smartsheet Offices in Boston, MA and will report to the Sr. Director of Customer Success & Solution Services.

Customer Success Manager

Drift
Greater Boston Area
2 days ago
About Drift Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Marketo, Okta, Outreach, Ellie Mae, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing

Client Operations Manager

Wellframe
Greater Boston Area
2 days ago
+30
The Client Operations Manager will be the primary point of contact for his or her assigned clients, working within a multidisciplinary, team-based client delivery model. Reporting to the Director of Client Strategy & Operations, the Client Operations Manager will own the program implementation, ongoing day-to-day operations, and corresponding relationships with clients. The Client Operations Manager will work closely with the client and the internal Wellframe teams to ensure key program milestones are met on time and that the client is positioned for success with respect to their Wellframe usage and engagement metrics (e.g., client staff adoption, patient onboarding, etc.). At Wellframe, the Client Operations Manager will be the expert source of knowledge about that client’s program attributes, operational trends, and challenges. S/he will be a voice of the client, as well as a client advocate, relaying the clients’ experiences and feedback internally and deriving opportunities for product and service enhancement. This role will marry consultative thinking and planning with strong operational execution.

Customer Success Specialist, Onboarding (French Sp…

CarGurus
Greater Boston Area
2 days ago
+41
CarGurus is dedicated to providing a transparent experience for both consumers and our dealers we serve. As a Customer Success Specialist in Onboarding, you are a part of the Customer Success Team whose main focus is delivering excellent customer service while also optimizing our Dealer’s experience. This team is responsible for new product launches on the website ensuring that setup is done properly, and the dealer understands our tools/product they signed up for. Ideal candidates for this position are highly consultative in nature and feed off of building strong relationships with their client base. The Customer Success Specialist must have a strong sense of customer service and the ability to quickly and effectively tackle issues in both a preemptive and reactive manner.

Customer Success Specialist, Onboarding (Spanish Speaking)

Customer Success Partner Specialist

Customer Success Manager

Localytics
Greater Boston Area
2 days ago
+22
The Mobile Engagement Consultants is our take on Customer Success Management. As a Mobile Engagement Consultant (MEC) you will be responsible for the overall success of a portfolio of Localytics customers. You will lead all client engagements, coordinating a cross-functional team that spans Sales, Services, Support, and others. To become a trusted advisor, you will need to become an expert on Localytics’ product, use-cases and mobile engagement best practices.

Client Development Manager

Smartsheet
Greater Boston Area
2 days ago
Smartsheet is seeking an experienced sales professional to join our team as a Client Development Manager. The ideal candidate will have a history of over performance in quota attainment and developing customer accounts. This important role is part of the Sales team and is based at Smartsheet in Boston, MA and reports to the Commercial Sales Manager. 

Customer Support Engineer - Software

Rave Mobile Safety
Greater Boston Area
2 days ago
Responding to customer email, phone, or web requests for assistance in a timely manner. Accurately logging all customer interactions. Troubleshooting a broad range of technical issues on the application, and OS levels. Developing a full understanding of all Rave products. Creating and reviewing knowledge base documentation and FAQs based on issue solutions. Participation in on-call rotation.

Customer Experience Rep.

Alyce
Greater Boston Area
2 days ago
+21
We are a fast-moving and motivated team with a big collective vision — to bring humanity back into B2B marketing and sales. At Alyce, we are customer-obsessed and put the customer at the center of our company decisions.  We are looking for a Customer Experience Representative, who will be working directly with our customers to ensure they have an exceptional experience with the product once they are live. You will also spend time working with the product development team to share customer feedback and insights and to test new features/products prior to release. This ensures we are building a great product for our customers. 

Director of Client Training

Wellframe
Greater Boston Area
2 days ago
+30
The Director of Training will be responsible for developing and leading Wellframe’s client training program. Responsibilities will include developing our onsite and eLearning training strategy, enhancing our curriculum design, and leading or supporting effective, well-coordinated trainings for our payer and provider clients. Trainings will be designed for clinical and non-clinical staff who are responsible for managing patients on the Wellframe platform, as well as their supervisors and trainers. The Director of Client Training will also be a subject matter expert in client staff workflow discovery and workflow design, partnering with internal Wellframe staff and client teams to understand how the Wellframe solution may complement, enhance, or replace existing workflows. 

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