Boston Tech Jobs and Startup Jobs

67

Technical Account Manager

CloudHealth by VMware
Greater Boston Area
23 seconds ago
+23
You love being on the front lines of the business partnering with best-in-class customers, internal executives, and developers to communicate technical context required to make improvements to the customer experience and software solutions. You’re looking for an opportunity to be on the forefront of the cloud revolution and possess a strong technical background with experience supporting cloud computing products, services, and solutions.

Partner Support Manager

Fuze
Greater Boston Area
4 hours ago
+29
The new Partner Support Program at Fuze is designed to work with our Channel Partners who are supporting their customers whom they actively resell Fuze products to. The mission of this role represents a unique opportunity to contribute to the growth of our Partner Community and drive customer satisfaction through enablement. As the Manager of this new team, you will help build the roles and responsibilities of this team within the framework of Fuze’s Channel Partner Program. You will work closely with your peers across Fuze to ensure high customer satisfaction and success of our channel partners.

Strategic Customer Success Manager

Rapid7
Greater Boston Area
19 hours ago
+24
CSM’s are the customer relationship leaders that secure long-term relationships, drive adoption of Rapid7 solutions, team with Account Executives to upsell new products and services, drive customer relationships and loyalty, and are highly motivated to providing our clients with the absolute best in service and support. An exceptional CSM strives to understand our customer’s network topography, product deployment, and how Rapid7 aligns with their security protocols. They will strategically align themselves with the customer by deeply understanding their security program and creative account mapping techniques to be in a position to anticipate their needs and optimize the relationship at the Enterprise level.

Manager, Customer Adoption

Manager, Customer Success Management - Enterprise

Director Customer Success Management

Senior Customer Success Manager

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Account Director

Rightpoint
Greater Boston Area
1 day ago
Company Overview Intrapreneurship is defined as creating from within, starting something from nothing. And it is at the heart of the people at Rightpoint. We are a values-led intrapreneurial organization. We’re driven by innovation, rooted in technology and relentlessly curious. We love the creativity involved in taking a blank screen and blinking cursor and making it something amazing. With intrapreneurship in our DNA, we’re able to move

Relationship Manager

dineoutwith.us
Greater Boston Area
1 day ago
Relationship Manager dineoutwith.us Boston, MA, United States Do you have a passion for the restaurant industry? Are you inspired by sharing unique dining experiences with friends and loved ones? Would you like to be part of an early stage startup that will transform the way that people get together to dine at the world’s best restaurants? If yes, then we want you to join our team! Who We Are and What We Do dineoutwith.us is a restaurant

Customer Experience Associate (Entry-Level)

DraftKings
Greater Boston Area
1 day ago
+24
We are searching for multiple Temporary Customer Experience Associates to join our team in Boston for this upcoming NFL season! You will be one of the primary contact points for customer inquiries and customer support related matters. Join our groundbreaking team of sports entertainment leaders.

Customer Success Associate, Support

CarGurus
Greater Boston Area
1 day ago
+41
The Customer Success Associate will combine a passion for customer engagement with a solid understanding of how CarGurus tools and systems work. The CSA will provide exceptional support to primarily non-paying dealers, shoppers, and private sellers; and handle increasingly impactful support cases as their experience and comfort level grows. As such, coach-ability and a strong desire to learn and grow are the cornerstone of this role.

Sales Manager

Customer Success Specialist, Onboarding (French Speaking)

Customer Success Specialist, Onboarding (Spanish Speaking)

Customer Success Partner Specialist

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Solutions Consultant

Smartsheet
Greater Boston Area
1 day ago
As a Solutions Consultant, you will work with Smartsheet customers and partners on engagements to convert business requirements into Smartsheet solutions. Within this role you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose solutions for use cases across different industries and business groups. The right candidate is...

Customer Success Associate

BoardOnTrack
Greater Boston Area
1 day ago
We are looking for someone with technical, analytical, and people skills to join our Member Success team. Are you excited to work hard and make a difference? Do you want to get in on the ground floor of a growing software company? Are you entrepreneurial and motivated to be part of a dynamic and hardworking team? If so, then we really want to hear from you.

Account Manager

The Predictive Index
Greater Boston Area
1 day ago
+21
The Customer Success Manager will be the PI expert and bring the power of PI to our clients. They will use their relationships to manage and grow direct accounts for PI. This will include launching clients on our software, coordinating training with a local Certified Partner, and ensuring the client is actively using the system. This role is ideal for an individual who has the ability to grasp overall strategy while executing on specific tasks and projects at once.

Bilingual Customer Success Associate

Flywire
Greater Boston Area
2 days ago
+26
Flywire customers receive unparalleled individualized attention and service. Customer Success roles at Flywire are not your typical support roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire’s core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our customers’ problems. As part of this role, you will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Customer Success Associate is a problem-solver, who is excited to be a part of a spirited team. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required. The role offers a strong base to build a career within Flywire.

Client Relationship Manager

MassMutual
Greater Boston Area
2 days ago
+13
Working independently, incumbents maintain and enhance relationships with existing DC/DB clients. Ensure client satisfaction through periodic client meetings and discussions covering service levels, plan utilization, product offerings, and fund investment performance. Work closely with sales, plan administration, and operations staff. Participate in finals presentations. Incumbents have a thorough understanding of clients’ requirements. While incumbents have overall responsibility for client relationships, day-to-day service and administrative issues are handled by plan administration staff.

Renewal Specialist

Carbon Black
Greater Boston Area
2 days ago
+52
The Renewal Specialist is responsible for maintaining and growing renewal revenue for Carbon Black's expanding customer base. As a member of the Customer Success team in the Sales organization, the Renewal Specialist must be efficient and accurate across a range of time-sensitive activities. In addition, they will work closely with Inside Account Managers to assist with add-on business to their portfolio of accounts.

Customer Support Associate

edX
Greater Boston Area
2 days ago
+15
EdX is seeking a Customer Support Associate to join our growing Support Team. Customer Support Associates help learners resolve questions across a variety of course experiences. Students love edX courses, so they’re not shy about asking for help, and we pride ourselves in helping them make the most of their experience while providing World Class support. You’ll also work cross-functionally with our product teams regarding bugs, features, and ticket trends.

Customer Success Strategist

ambi, Inc.
Greater Boston Area
2 days ago
The Opportunity:  We’re looking for a Customer Success Strategist to help us shape the future of education.  As Customer Success Strategist, you will serve as industry, pedagogical, administrative, technical, and functional expert for all of ambi’s products and solutions in the Higher Education  presales prospects and client base. You will be involved with every stage of the client lifecycle.  Specifically, you will have a clear

Senior Client Success Consultant

Mirakl
Somerville
3 days ago
+22
Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are: The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations A global company, headquartered in Paris, with 200+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, and São Paulo A rapidly growing organization

Technical Support Engineer

Intuition Robotics
Greater Boston Area
4 days ago
Intuition Robotics™ is a VC backed startup developing cognitive AI social agents and products (e.g. ElliQ) that is changing how people and machines/devices interact. The company was founded in 2016 and is based in Israel with offices in San Francisco, CA. Intuition Robotics has raised over $22M in funding and is supported by renowned industry experts. Some of our key investors include Toyota, Samsung Next, iRobot and more. Do you enjoy helping

Product Expert

Klaviyo
Greater Boston Area
4 days ago
+42
Product Experts at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to customers who are scaling their businesses with Klaviyo. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.

Onboarding Specialist

Customer Success Manager

Customer Success Engineer

Channel Customer Success Manager

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Account Management Coordinator

Acquia
Greater Boston Area
4 days ago
+20
The Account Management Coordinator will be responsible for supporting the global Account Management team, and will be pivotal in helping to deliver success for our customers. This role will work directly with our Account Managers, Technical Account Managers, Support, Operations, Legal and Finance teams. This is a tremendous opportunity for an ambitious individual with the desire to enter the world of Account Management & Sales.

Customer Success Manager

Enterprise Customer Success Manager- Boston

Smartsheet
Greater Boston Area
5 days ago
For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact. The ideal candidate should have a proven track record of Software as a Service (SaaS) account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills. This high profile role will work remote to cover a small number of named Global 1000 accounts in the Boston market and will report to the Director of Enterprise Customer Success.

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