Boston Tech Jobs and Startup Jobs

69

Customer Success Associate

edX
Greater Boston Area
6 minutes ago
+15
Our Enterprise team is growing and we are looking for a Customer Success Associate to join our team. This is a cross functional role where you will partner closely with our Sales, Marketing, and Educational Services departments. In this role, you will have the opportunity to build relationships with new customers, think creatively, and make an impact on a brand new team at edX.

Customer Service Associate, US

Salary Finance
Greater Boston Area
6 minutes ago
+28
We’re looking for an enthusiastic Customer Service Associate with a passion for, and a proven track record in, amazing customer service to join our Customer Operations team. Reporting to the Senior Director of Operations, you’ll learn our products inside out, build relationships with our customers to understand their needs and identify and apply the appropriate solutions.

Bilingual Customer Success Associate

Flywire
Greater Boston Area
2 hours ago
+26
As part of this role, you will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Customer Success Associate is a problem-solver, who is excited to be a part of a spirited team. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required. The role offers a strong base to build a career within Flywire.

Customer Success Manager

The Predictive Index
Greater Boston Area
13 hours ago
+21
The Customer Success Manager will be the PI expert and assert the power of Talent Optimization to our customers. They will develop dynamic lasting relationships to manage and grow direct accounts for PI whilst enabling their customers to optimize their talent effectively. This will include driving customer objectives, supporting software utilization, and handling training with local Certified Partners. The ideal candidate will have the ability to understand and solve individual business challenges with confidence, while executing on specific tasks and projects at once.

Customer Success Operations Manager

Drift
Greater Boston Area
13 hours ago
Partnering with CS leadership on business forecasting and KPI reporting so we always know where we are relative to our goals. Data deep dives and helping identify key strategic insights to improve our business. Daily, weekly, monthly retention reporting for all of our key business units, down to the individual level. Developing a full understanding of our customer health so we can detect early warning signs of churn, find the ideal on-boarding process, and identify up-sell opportunities. Managing customer distribution and capacity planning across the team to ensure the best possible experience for our customers.

Director, Customer Success, East/EMEA

Smartsheet
Greater Boston Area
13 hours ago
As Director of Customer Success (East/EMEA), you will oversee our Commercial Customer Success teams in our Boston & London offices. This person will work to support growth in both offices, determine the needs of the team and our customers to enable the continual rapid growth at Smartsheet. This is a critical role that will have exposure and influence at the executive level internally and externally. The right person will be responsible for uncovering new opportunities and executing on solutions to grow and improve our business. This position is based in Smartsheet Offices in Boston, MA and will report to the Sr. Director of Customer Success & Solution Services.

Customer Success Manager

Drift
Greater Boston Area
13 hours ago
About Drift Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Marketo, Okta, Outreach, Ellie Mae, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing

Client Operations Manager

Wellframe
Greater Boston Area
13 hours ago
+30
The Client Operations Manager will be the primary point of contact for his or her assigned clients, working within a multidisciplinary, team-based client delivery model. Reporting to the Director of Client Strategy & Operations, the Client Operations Manager will own the program implementation, ongoing day-to-day operations, and corresponding relationships with clients. The Client Operations Manager will work closely with the client and the internal Wellframe teams to ensure key program milestones are met on time and that the client is positioned for success with respect to their Wellframe usage and engagement metrics (e.g., client staff adoption, patient onboarding, etc.). At Wellframe, the Client Operations Manager will be the expert source of knowledge about that client’s program attributes, operational trends, and challenges. S/he will be a voice of the client, as well as a client advocate, relaying the clients’ experiences and feedback internally and deriving opportunities for product and service enhancement. This role will marry consultative thinking and planning with strong operational execution.

Customer Success Specialist, Onboarding (French Sp…

CarGurus
Greater Boston Area
13 hours ago
+41
CarGurus is dedicated to providing a transparent experience for both consumers and our dealers we serve. As a Customer Success Specialist in Onboarding, you are a part of the Customer Success Team whose main focus is delivering excellent customer service while also optimizing our Dealer’s experience. This team is responsible for new product launches on the website ensuring that setup is done properly, and the dealer understands our tools/product they signed up for. Ideal candidates for this position are highly consultative in nature and feed off of building strong relationships with their client base. The Customer Success Specialist must have a strong sense of customer service and the ability to quickly and effectively tackle issues in both a preemptive and reactive manner.

Customer Success Specialist, Onboarding (Spanish Speaking)

Customer Success Partner Specialist

Customer Success Manager

Localytics
Greater Boston Area
13 hours ago
+22
The Mobile Engagement Consultants is our take on Customer Success Management. As a Mobile Engagement Consultant (MEC) you will be responsible for the overall success of a portfolio of Localytics customers. You will lead all client engagements, coordinating a cross-functional team that spans Sales, Services, Support, and others. To become a trusted advisor, you will need to become an expert on Localytics’ product, use-cases and mobile engagement best practices.

Client Development Manager

Smartsheet
Greater Boston Area
13 hours ago
Smartsheet is seeking an experienced sales professional to join our team as a Client Development Manager. The ideal candidate will have a history of over performance in quota attainment and developing customer accounts. This important role is part of the Sales team and is based at Smartsheet in Boston, MA and reports to the Commercial Sales Manager. 

Customer Success Manager (Boston)

Klaviyo
Greater Boston Area
13 hours ago
+42
Customer Success Managers (CSMs) at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a CSM who is passionate about providing the best experience to customers who are scaling their businesses with Klaviyo.

Customer Success Engineer

Channel Customer Success Manager

Manager, Customer Success (Boston)

Product Expert - Full-time/Flex (Boston)

Onboarding Specialist (Boston)

Load 2 more jobs6 jobs at Klaviyo

Customer Support Engineer - Software

Rave Mobile Safety
Greater Boston Area
20 hours ago
Responding to customer email, phone, or web requests for assistance in a timely manner. Accurately logging all customer interactions. Troubleshooting a broad range of technical issues on the application, and OS levels. Developing a full understanding of all Rave products. Creating and reviewing knowledge base documentation and FAQs based on issue solutions. Participation in on-call rotation.

Customer Experience Rep.

Alyce
Greater Boston Area
1 day ago
+21
We are a fast-moving and motivated team with a big collective vision — to bring humanity back into B2B marketing and sales. At Alyce, we are customer-obsessed and put the customer at the center of our company decisions.  We are looking for a Customer Experience Representative, who will be working directly with our customers to ensure they have an exceptional experience with the product once they are live. You will also spend time working with the product development team to share customer feedback and insights and to test new features/products prior to release. This ensures we are building a great product for our customers. 

Director of Client Training

Wellframe
Greater Boston Area
1 day ago
+30
The Director of Training will be responsible for developing and leading Wellframe’s client training program. Responsibilities will include developing our onsite and eLearning training strategy, enhancing our curriculum design, and leading or supporting effective, well-coordinated trainings for our payer and provider clients. Trainings will be designed for clinical and non-clinical staff who are responsible for managing patients on the Wellframe platform, as well as their supervisors and trainers. The Director of Client Training will also be a subject matter expert in client staff workflow discovery and workflow design, partnering with internal Wellframe staff and client teams to understand how the Wellframe solution may complement, enhance, or replace existing workflows. 

Customer Advocacy Team Lead

LogicManager
Greater Boston Area
1 day ago
+17
As a Customer Advocacy Team Lead, you will help coach and mentor a team of Customer Advocacy Specialists. You will work only with inbound leads who request follow-ups and help in their decision making process. New employees will first join our training program, rotating through roles in our business advisory and marketing teams to receive industry and solution certifications, before transitioning into a full-time position as a Customer Advocacy Team Lead. This program is designed to provide a cross-functional view of our sales operations and our customer life-cycle to accelerate your skills as a subject matter expert in the governance, risk, and compliance field and as a consultative sales professional.

Vice President of Customer Advocacy

LogicManager
Greater Boston Area
1 day ago
+17
The Vice President of Customer Advocacy will report directly to our CEO and will manage a team of customer advocacy managers and representatives. This person will be managing, coaching, and growing our innovative customer advocacy team to scale our sales closing cycle while sustaining the highest customer satisfaction and referral rate in our industry. The ideal candidate is thoughtful, accountable, and has managed others through inspiration and innovation. They should also be looking to accelerate their professional career in one of Boston’s most innovative companies.

Customer Success Consultant

EverTrue
Greater Boston Area
1 day ago
The EverTrue Customer Success Consultant will build and manage relationships with decision makers in accounts to drive usage and adoption of EverTrue’s products with a focus on an account's return on investment. In addition to our traditional Customer Success offerings, we have identified opportunities to enhance our Customers’ success through more hands-on, customized, Premium Success services engagements. The Customer Success Consultant will be responsible for delivering solutions and services to help customers leverage the digital engagement data measured through EverTrue’s software. In addition, the role will be tasked with evaluating our customers processes and implementing changes to support a more productive fundraising office by leveraging EverTrue’s funnel strategy, data and the EverTrue software.

Vice President, Customer Success

Interactions
Greater Boston Area
1 day ago
+20
The Vice President, Customer Success will have leadership experience to inspire the team, develop global strategic objectives and lead the execution of innovative approaches that optimize the customer experience and develop customer advocates.  This position will be responsible for developing, defining and executing strategies focus on the customer success, customer relationship and growth strategy.   

Request for Proposal (RFP) Coordinator

Customer Service Specialist

Agero
Greater Boston Area
2 days ago
+14
Leads, communicates, and negotiates the resolution of all client issues to completion. Analyzes details of situation to determine degree of responsibility of all involved parties. Negotiates and settles all damage claims that have been submitted. Utilizes strategic decision making skills to provide mutually beneficial resolution to inquiries.

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