Boston Tech Jobs and Startup Jobs

62

Customer Service Specialist

Agero
Greater Boston Area
19 hours ago
+14
Leads, communicates, and negotiates the resolution of all client issues to completion. Analyzes details of situation to determine degree of responsibility of all involved parties. Negotiates and settles all damage claims that have been submitted. Utilizes strategic decision making skills to provide mutually beneficial resolution to inquiries.

Customer Success Manager

Appcues
Greater Boston Area
1 day ago
We’re building a team of driven, focused, smart people who want to make a meaningful impact on the success of our customers. To us, customer success doesn’t mean support or account management; it means helping customers reach their desired outcomes and building an amazing experience in the process.  In this role you'll be an extension of a customer’s team, ensuring their success through effectively using Appcues to reach their goals. You will

Merchandising Associate

Drizly
Greater Boston Area
1 day ago
+11
Who we are Drizly is the world’s largest alcohol marketplace and the best way to shop beer, wine and spirits. Our customers trust us to be part of their lives – their celebrations, parties, dinners and quiet nights at home. We are there when it matters - committed to life’s moments and the people who create them. We partner with the best retail stores in over 100 cities across North America to serve up the best buying experience. Drizly offers a

Channel Customer Success Manager

Klaviyo
Greater Boston Area
1 day ago
+42
Channel Customer Success Managers (cCSMs) at Klaviyo play a critical role in developing and supporting our agency partner ecosystem. Our Partner Program mission is to deliver exceptional assistance to our partners and their customers with the highest level of quality in both product knowledge and account management skills, and in the process, consistently meet and exceed their expectations. We are looking for a cCSM who is passionate about providing the best experience to agency partners and their end clients as they scale their businesses with Klaviyo.

Product Expert

Onboarding Specialist

Customer Success Manager

Customer Success Engineer

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Support Analyst

CrunchTime!
Greater Boston Area
1 day ago
+25
We're looking for a highly motivated Support Analyst with experience working with enterprise software systems and General Manager level hospitality experience. The Support Analyst is responsible for responding to requests from Tier 2 (Customer Support) to research, troubleshoot, and identify root cause of technical issues for the CrunchTime Application Suite. An ideal candidate possesses exceptional analytical and problem-solving skills and is able to work independently as well as in collaboration with cross-departmental teams.

Product Specialist - Client Services

CrunchTime!
Greater Boston Area
1 day ago
+25
As part of the Client Services Team, our Product Specialists are responsible for helping our world-class customers in the restaurant and hospitality industries gain value quickly and efficiently with their Crunchtime investment. Product Specialists consult, educate, train and challenge our customers as they adopt Crunchtime into their culture. Product Specialists not only explain how Crunchtime works but also why the Crunchtime process is essential to improve restaurant operations. This job requires you to lead the customer to success, not follow them into old habits. This is a vital role within our organization and the ideal candidate will consistently provide the highest levels of customer service. Deploying value to our customers quickly is critical to our success, so you should be able to effectively multi-task in order to meet tight deadlines. Our customers are located all over the world and candidates must be willing to travel both domestically and internationally.

Field Service Technician

XL
Greater Boston Area
1 day ago
+10
Full-time position split between XLH’s Boston office or a regional home office, and outside partners and locations Average 75% travel (varies from 25% to 100% travel per month) Travel onsite to third party locations to diagnose and troubleshoot hybrid subsystems, and perform onsite vehicle repair and hybrid component installation work Support quality assurance activities and tracking Document repair work using XL Hybrids cloud-based data

Technical Account Specialist - CloudHealth

CloudHealth by VMware
Greater Boston Area
1 day ago
+23
CloudHealth by VMware is looking for a creative and highly motivated visionary who will utilize data (mining, analysis and aggregation) to provide account management, technical advisory and relationship oversight for our tech-touch accounts.

Spanish Speaking Technical Account Manager (Channe…

CloudHealth by VMware
Greater Boston Area
1 day ago
+23
Utilize product domain expertise to serve as a trusted technical advisor and account manager. Maintain and develop ongoing relationships with our largest and most strategic Channel Partners. Improve customer value by applying standard methodologies and standardization across your customers’ environments to reduce costs, increase efficiency, and automate cloud operations. Advance adoption of the CloudHealth platform within our customers’ organizations by crafting a well-communicated plan, encouraging enterprise-wide teamwork, and providing frequent assessments to highlight results against common goals. Be a primary point of contact for tech-related questions and coordination of issue management and problem resolution. Act as a customer advocate, responsible for conveying customer requirements, feature requests, feedback, etc. to Product Management and Executive Leadership. Oversee and lead customer onboarding, strategic planning, service enablement, consultative services, and product demonstrations on new features and services. Have a good understanding of the Channel space and have worked before with MSPs, VARs, GSIs, and Telcos.

Relationship Associate - Education

Flywire
Greater Boston Area
1 day ago
+26
Initiate dialog and build relationships with crucial points of contact. Create strategic account plans for each client and groups of clients to maximize utilization, growth and revenue. Manage new client on-boarding process. Present products and services to clients in an informative, educational, and consultative manner. Organize materials and plan territory maps for marketing plans. Support and uncover new business with existing clients. Drive revenue/payer/money moved growth activities and objectives. Maintain effective communications with client administrators across multiple offices.

Manager, Business Development

Markforged
Watertown
1 day ago
+25
At Markforged, we are on a mission to unlock the next 10x innovation in design and manufacturing. We build an Industrial 3D Printing Platform to liberate designers and engineers from decades-old, slow part creation processes. NASA, Google, Ford, Amazon, Siemens and thousands of companies in over 50 countries use Markforged to print same-day prototypes and produce stronger end-use parts than they did before. With Markforged, customers are able to

Customer Solutions, Technical Engineer-Metal

Collection Specialist

Forward Financing
Greater Boston Area
2 days ago
+43
As a Collections Specialist, you will find challenge and satisfaction in helping Forward Financing’s customers complete their repayment process. The Collections Specialist is an integral part in the revenue life-cycle of the company. In this role, you will work to resolve situations with Forward Financing’s customers that have breached their contract and have decided to cease payments.

Technical Account Manager

CloudHealth by VMware
Greater Boston Area
2 days ago
+23
You love being on the front lines of the business partnering with best-in-class customers, internal executives, and developers to communicate technical context required to make improvements to the customer experience and software solutions. You’re looking for an opportunity to be on the forefront of the cloud revolution and possess a strong technical background with experience supporting cloud computing products, services, and solutions.

Partner Support Manager

Fuze
Greater Boston Area
2 days ago
+29
The new Partner Support Program at Fuze is designed to work with our Channel Partners who are supporting their customers whom they actively resell Fuze products to. The mission of this role represents a unique opportunity to contribute to the growth of our Partner Community and drive customer satisfaction through enablement. As the Manager of this new team, you will help build the roles and responsibilities of this team within the framework of Fuze’s Channel Partner Program. You will work closely with your peers across Fuze to ensure high customer satisfaction and success of our channel partners.

Strategic Customer Success Manager

Rapid7
Greater Boston Area
3 days ago
+24
CSM’s are the customer relationship leaders that secure long-term relationships, drive adoption of Rapid7 solutions, team with Account Executives to upsell new products and services, drive customer relationships and loyalty, and are highly motivated to providing our clients with the absolute best in service and support. An exceptional CSM strives to understand our customer’s network topography, product deployment, and how Rapid7 aligns with their security protocols. They will strategically align themselves with the customer by deeply understanding their security program and creative account mapping techniques to be in a position to anticipate their needs and optimize the relationship at the Enterprise level.

Manager, Customer Success Management - Enterprise

Director Customer Success Management

Senior Customer Success Manager

Account Director

Rightpoint
Greater Boston Area
3 days ago
Company Overview Intrapreneurship is defined as creating from within, starting something from nothing. And it is at the heart of the people at Rightpoint. We are a values-led intrapreneurial organization. We’re driven by innovation, rooted in technology and relentlessly curious. We love the creativity involved in taking a blank screen and blinking cursor and making it something amazing. With intrapreneurship in our DNA, we’re able to move

Relationship Manager

dineoutwith.us
Greater Boston Area
3 days ago
Relationship Manager dineoutwith.us Boston, MA, United States Do you have a passion for the restaurant industry? Are you inspired by sharing unique dining experiences with friends and loved ones? Would you like to be part of an early stage startup that will transform the way that people get together to dine at the world’s best restaurants? If yes, then we want you to join our team! Who We Are and What We Do dineoutwith.us is a restaurant

Customer Experience Associate (Entry-Level)

DraftKings
Greater Boston Area
3 days ago
+24
We are searching for multiple Temporary Customer Experience Associates to join our team in Boston for this upcoming NFL season! You will be one of the primary contact points for customer inquiries and customer support related matters. Join our groundbreaking team of sports entertainment leaders.

Customer Success Associate, Support

CarGurus
Greater Boston Area
4 days ago
+41
The Customer Success Associate will combine a passion for customer engagement with a solid understanding of how CarGurus tools and systems work. The CSA will provide exceptional support to primarily non-paying dealers, shoppers, and private sellers; and handle increasingly impactful support cases as their experience and comfort level grows. As such, coach-ability and a strong desire to learn and grow are the cornerstone of this role.

Sales Manager

Customer Success Specialist, Onboarding (French Speaking)

Customer Success Specialist, Onboarding (Spanish Speaking)

Customer Success Partner Specialist

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Solutions Consultant

Smartsheet
Greater Boston Area
4 days ago
As a Solutions Consultant, you will work with Smartsheet customers and partners on engagements to convert business requirements into Smartsheet solutions. Within this role you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose solutions for use cases across different industries and business groups. The right candidate is...

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