Boston Tech Jobs and Startup Jobs

67

Client Relationship Manager

MassMutual
Greater Boston Area
1 hour ago
+13
Working independently, incumbents maintain and enhance relationships with existing DC/DB clients. Ensure client satisfaction through periodic client meetings and discussions covering service levels, plan utilization, product offerings, and fund investment performance. Work closely with sales, plan administration, and operations staff. Participate in finals presentations. Incumbents have a thorough understanding of clients’ requirements. While incumbents have overall responsibility for client relationships, day-to-day service and administrative issues are handled by plan administration staff.

Sales Manager

CarGurus
Greater Boston Area
11 hours ago
+41
The Manager of Dealer Relations is responsible for leading and coaching a high-performing, sales-focused account management team at the individual level. The Manager of Dealer Relations will be responsible for contributing to and executing the strategic direction as set forth by the Senior Director of Dealer Relations, and VP of Dealer Relations. The successful candidate will have experience working in a fast-paced sales environment with relatively short sales cycles and high-growth expectations. The Manager of Dealer Relations will own a segment of the business, and will be responsible to delivering against renewal, sales, and retention targets, while contributing to the successful rollout of new products among an existing client base.

Customer Success Specialist, Onboarding (French Speaking)

Customer Success Specialist, Onboarding (Spanish Speaking)

Customer Success Partner Specialist

Customer Success Specialist, Onboarding

Customer Success Associate, Support

Load 2 more jobs6 jobs at CarGurus

Senior Client Success Consultant

Mirakl
Somerville
20 hours ago
+22
Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are: The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations A global company, headquartered in Paris, with 200+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, and São Paulo A rapidly growing organization

Technical Support Engineer

Intuition Robotics
Greater Boston Area
1 day ago
Intuition Robotics™ is a VC backed startup developing cognitive AI social agents and products (e.g. ElliQ) that is changing how people and machines/devices interact. The company was founded in 2016 and is based in Israel with offices in San Francisco, CA. Intuition Robotics has raised over $22M in funding and is supported by renowned industry experts. Some of our key investors include Toyota, Samsung Next, iRobot and more. Do you enjoy helping

Product Expert

Klaviyo
Greater Boston Area
1 day ago
+42
Product Experts at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to customers who are scaling their businesses with Klaviyo. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.

Onboarding Specialist

Customer Success Manager

Customer Success Engineer

Channel Customer Success Manager

Load 1 more jobs5 jobs at Klaviyo

Account Management Coordinator

Acquia
Greater Boston Area
1 day ago
+20
The Account Management Coordinator will be responsible for supporting the global Account Management team, and will be pivotal in helping to deliver success for our customers. This role will work directly with our Account Managers, Technical Account Managers, Support, Operations, Legal and Finance teams. This is a tremendous opportunity for an ambitious individual with the desire to enter the world of Account Management & Sales.

Customer Success Manager

Enterprise Customer Success Manager- Boston

Smartsheet
Greater Boston Area
2 days ago
For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact. The ideal candidate should have a proven track record of Software as a Service (SaaS) account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills. This high profile role will work remote to cover a small number of named Global 1000 accounts in the Boston market and will report to the Director of Enterprise Customer Success.

Customer Success Manager

Midaxo
Greater Boston Area
2 days ago
+26
The Customer Success Manager position is a consultative, client-facing role – essential to the successful onboarding, training and long-term management of our clientele. You will collaborate with our customers to understand their M&A goals and help them achieve their objectives by leveraging our platform. As part of the Customer Success team, you will provide client services to customers, while expanding platform best practices, improving internal processes, and furthering the business unit’s development. You will ensure the customer’s long-term success by bridging the gap between their status quo and an industry leading M&A management process.

Customer Success Leader

Soofa
Cambridge
2 days ago
+12
We are looking for a dedicated and enthusiastic Customer Success Leader to be the guiding light for all Soofa Sign advertisers. You are an empathetic team player who isn’t afraid to get your hands dirty as our team grows. The Customer Success Leader will work closely with clients to strategize and build their Soofa Sign campaigns, train them on how to use Soofa Talk, our self-service platform (soofatalk.com), and monitor and report on the success of campaigns.

Customer Success Manager - Northeast

Mendix
Greater Boston Area
2 days ago
+13
Building and sustaining customer relationships while driving the adoption and expansion of the Mendix platform in order to exceed our revenue goals. The CSM will work closely with Account Executives to establish and build long-term business relationships within designated accounts and execute on-account plans jointly made. Leading the post-sales effort in building Enterprise Success Programs through which you will deliver consistent value to your customers. Becoming a Mendix platform-adoption expert so that you can intelligently discuss and teach the value and purpose of each part of the Mendix platform as well as the adoption roadmap. Applying your domain expertise with customers in best-practice discussions that can either be specific to the use of Mendix or more general regarding enterprise success. Your focus will be on customer intimacy as you deliver business impact and innovation to customers by truly understanding their key business drivers.

Customer Success Manager

CloudLock
Waltham
2 days ago
As a Customer Success Manager, you will ensure the strategic implementation and enablement of the CloudLock product for our most strategic customers focusing on delivering quality through the customer lifecycle, driving tactical implementation and strategic account planning. Act as a customer advocate working closely with engineering and product management to identify and quickly resolve any customer challenges ensuring a positive customer experience. Provide expertise regarding a wide range of CloudLock products.

International CRM Senior Manager

Indigo
Greater Boston Area
2 days ago
+21
The role of the International CRM Senior Manager is to partner with Indigo’s non-US business units & group functions to define, configure / develop & deliver value-added CRM solutions. In this role, you will be responsible for managing the Salesforce.com (SFDC) environments, CRM processes and overall end-user experience. This is a “hands-on” Senior Manager role requiring expertise with SFDC configuration & customization. This role will also be responsible for leading cross-functional teams and ensuring that the tactical & strategic CRM objectives of Indigo’s local country entities are met.

VP Customer Service – Efficiency and Effectiveness

ezCater
Greater Boston Area
2 days ago
+30
Be responsible for the efficiency and effectiveness of the 500 (soon to be 1,000+) CSRs who support all of our constituents. Our people are in multiple sites across the US and Europe, in office, work-from-home, and outsourced set-ups. Lead the teams that help you do your work. Today those teams includes scheduling, workforce management, training, quality assurance, and strategic projects. Refine the processes and tools we have in place – and invent, buy, or build different and better ones when it’s time to do so. We don’t have sacred cows. Work closely with our data analysts to invent and refine metrics, ferret out problems, calculate ROIs, and track improvements. We’re huge believers in the enabling power of objective-yet-nuanced data. Work closely with our software developers to build or buy better tooling. We’re huge believers in the enabling power of clever-yet-pragmatic technology. Work closely with our CSRs and their leaders, helping roll out your refinements and new processes, and ensuring they’re practicable and welcomed by the CSRs.

Customer Success/Account Manager

Virtudent
Greater Boston Area
3 days ago
virtudent is changing the face of dental healthcare delivery. Our mission is to improve and innovate the oral healthcare delivery system and bring oral healthcare to all. Our vision is to realize a state where accessible, quality oral healthcare is not a luxury, but a standard.  We are leveraging telehealth technologies, state-of-the-art pop-up dental clients, and a new scalable delivery model to bring high-quality dental care to patients who

Customer Service – Order Handling Support

ZAGENO Inc.
Cambridge
3 days ago
COME JOIN US We are currently seeking enthusiastic individuals to join our customer support team in Cambridge. As part of a growing B2B online marketplace, you will be challenged every day by an exciting, fast-paced environment. You'll manage every step of the laboratory ordering process while creating meaningful relationships with our customers and vendors. Come help today's life science researchers discover tomorrow's innovation! YOUR TASKS

Customer Success Manager

LeanIX, Inc.
Greater Boston Area
3 days ago
+16
We are looking for a customer-oriented and ambitious team player with exceptional analytical and consulting / advisory skills to support our customers in the best way possible. You will take on full responsibility for customer accounts in different lifecycle stages – from onboarding to renewal. The tasks range from data-driven analysis and execution to change management projects.

Customer Success Director

Catalant Technologies
Greater Boston Area
3 days ago
+24
Catalant’s technology platform and programs enable companies to get mission critical work done faster. Forward-looking executives partner with Catalant to transition to an agile operating model and access the skills and expertise they need to rapidly innovate and stay ahead of disruption. More than 30 percent of the Fortune 100 use Catalant’s best practices and platform to frictionlessly access and deploy talent, ranging from employees to over

Manager, Customer Success Management - Enterprise

Rapid7
Greater Boston Area
3 days ago
+24
The ideal candidate has experience in working with a large volume of customers in both proactive and reactive manners, participating in and driving cross-functional programs focused on improving customer experience, and has a proven track record for coaching and advancing their team to high standards of excellence. This leader has a passion for solving problems, is devoted to operational and engagement improvements, and is committed to developing the skills of their team.

Director Customer Success Management

Senior Customer Success Manager

Customer Success Manager

Strategic Customer Success Manager

Manager, Customer Adoption

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Account Executive

Hometap
Greater Boston Area
3 days ago
  Who We Are At Hometap, we believe you can have a house and a life. Our vision is to enable homeowners to access their home's equity - free of debt - do the big-ticket stuff that makes life better: start a business, buy a second home, get out from under crippling debt, or pay for college tuition. We make investments alongside homeowners today in exchange for a share of the future value of the home.  For homeowners, this is a simplified,

Technical Account Specialist - CloudHealth

CloudHealth by VMware
Greater Boston Area
3 days ago
+23
You seek an opportunity to be on the forefront of the cloud revolution. You possess both a strong technical background and solid business acumen with the have experience with cloud computing products, services and solutions. You have a creative streak and a passion for supporting and advising clients in a data-driven, fast-paced and fact-based environment. You have data mining and statistical expertise and love being on the front lines of the business where you can partner with best-in-class customers, internal executives and developers. You thrive on communicating technical context required to make improvements to the customer experience.

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