Boston Tech Jobs and Startup Jobs

As the Customer Success Enablement Director, you will report to the Global Senior Director, Digital Execution Practice and your mission will be to build and strengthen the capabilities of the Mendix Customer Success Teams through best practice program creation and curation. 

The Salesforce Engineer will contribute to furthering the development of business process in Salesforce through the creation and roll-out of all fields, custom objects, formulas, workflow and validation rules, approval processes, and alerts, as well as custom development using Apex, Visualforce, and other external languages (i.e. python, CSS, javascript).

For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact. The ideal candidate should have a proven track record of Software as a Service (SaaS) account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills. This high profile role will work remote to cover a small number of named Global 1000 accounts in the Boston market and will report to the Director of Enterprise Customer Success.

The Customer Success Manager position is a consultative, client-facing role – essential to the successful onboarding, training and long-term management of our clientele. You will collaborate with our customers to understand their M&A goals and help them achieve their objectives by leveraging our platform. As part of the Customer Success team, you will provide client services to customers, while expanding platform best practices, improving internal processes, and furthering the business unit’s development. You will ensure the customer’s long-term success by bridging the gap between their status quo and an industry leading M&A management process.

Job Brief:  The Customer Success Associate (CSA) reports directly to the Head of Customer Success and is responsible for ensuring the initial success and long-term retention of Corvium’s customers. As a key member of the Customer Success team, the CSA’s primary focus is on the overall health of their designated accounts. This ranges from effective customer onboarding and engagement with Corvium’s products, to ongoing renewals and a mutually

It's not just about pushing code. It's about pushing high quality code that sets the product apart and defines the ethos of the experience of the product. You'd rather take an extra 30 minutes to work out a better process than simply wait for all of the bugs to appear. Of course, there are times bugs teach you an even better way of solving the problem and the way forward is simply relentless execution. No problem shouldn't be considered and your teammates enjoy working through them with you. It's not personal, it's all about creating the very best product possible. If this is you, come join the team at ProfitWell as an Engineer where you'll have a chance to get your hands dirty and learn from others who share your passion for building amazing products.

 We are seeking an energetic Customer Success Manager to be based out of our Boston office. This individual will be responsible for developing & maintaining existing customer relationships while leading the customer to full adoption and absorption of our products. We are seeking a candidate that has proven success in developing strategic relationships in large organizations leading to high retention rates, high NPS scores and expansion opportunities. This role will proactively engage in the day to day management of the account, including strategic account planning and customer success issue resolution. This role will work directly with Sales, Technical Support, Operations, Professional Services and Finance.

We are seeking competitive, articulate, and curious individuals with an appreciation of the opportunity afforded by a dynamic, high-growth company and industry. We value employees with strong interpersonal skills and the ability to communicate complex materials effectively and simply. At LogicManager, customer success is our top priority and our Customer Success team plays a primary role in ensuring our company’s and our customers’ success & growth. Primarily, the customer success team works consultatively with existing LogicManager customers to help grow and expand their programs. This includes identifying expansion opportunities, conducting product demonstrations, proof of concepts, and facilitating contract negotiations. 

The Enterprise Success Manager is the key contact for all Grubhub Marketplace enterprise-level accounts. You will be tasked with helping your portfolio of restaurants get the most out of using Grubhub and consulting with them to have the most ideal experience for our diners. You’ll be charged with onboarding the brand and key stakeholders, driving the technical integration, operation and launch deadlines. Working with internal stakeholders, you will be responsible for coordinating across multiple engineering and operational teams to help ensure a successful launch. Post-launch, you will be reporting to and communicating with the client on a regular basis, and maintaining a high retention rate of your portfolio of accounts, as well as exploring ways to grow each account.

Customer Centricity: You are a trusted partner and advisor to your customers, and their needs are your north star. Agility/Rigor: “Give me what I need to get moving” is your mantra. As things change and move quickly, you are excited by the fast pace, and opportunity to constantly learn. Scrappiness: You are energized by rolling up your sleeves and making things happen. Extreme ownership: You hold yourself accountable to a high bar. You are supremely organized, you see what needs to happen, and you don’t just roll with it, you run with it. Implementation Chops: You know what it takes to get customers moving quickly and seeing value from software for their business. You also know what it takes to drive change through an organization, and to guide customers through that change. Problem solving: Getting to the root cause of a challenge and coming up with a solution is second nature to you. You have an eye for identifying problems, and an even stronger skill in taking positive proactive action. Technical capabilities: You’re thrown something SaaS Software/Internet related and can move quickly through it with a strong sense of comfort and confidence (e.g. Integrations, APIs, JavaScript, CRM).

Continue hiring a talented and ambitious team of CSMs who can drive the success and growth of our enterprise customers. Develop a strategy for enterprise customer engagement, adoption, project management, change management and growth. Partner with our VP of Enterprise sales to support the expansion of Drift customers. Liaise with our product team to demonstrate enterprise customer product needs. Accurately forecast your team’s business for current and future quarters. Hit your enterprise net retention and customer health quota on a monthly, quarterly, and annual basis.

CSM’s are the customer relationship leaders that secure long-term relationships, drive adoption of Rapid7 solutions, team with Account Executives to upsell new products and services, drive customer relationships and loyalty, and are highly motivated to providing our clients with the absolute best in service and support. An exceptional CSM strives to understand our customer’s network topography, product deployment, and how Rapid7 aligns with their security protocols. They will strategically align themselves with the customer by deeply understanding their security program and creative account mapping techniques to be in a position to anticipate their needs and optimize the relationship at the Enterprise level.

Partner with Enterprise Account Executive (EAE) & Solution Engineering (SE) teams to onboard, train, and proactively drive adoption with our Enterprise customers. Oversee and ensure a smooth on-boarding experience. Proactively build relationships with customers to achieve loyalty & advocacy within their organisation. Be authentic & someone who adds value to every customer-facing conversation. Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal). Be an internal advocate for the customer. Own and project manage the onboarding process for new customers. Create an on-boarding strategy for every new customer & execute a successful roll out. Become a trusted advisor to the client and partner in building a clear/concise plan to meet their business goals. Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization. Work in regular tandem with the EAE on all parent account initiatives. Collaborate as united ambassadors for Datadog.

CarGurus is dedicated to providing a transparent experience for both consumers and our dealers we serve. As a Customer Success Specialist in Onboarding, you are a part of the Customer Success Team whose main focus is delivering excellent customer service while also optimizing our Dealer’s experience. This team is responsible for new product launches on the website ensuring that setup is done properly, and the dealer understands our tools/product they signed up for. Ideal candidates for this position are highly consultative in nature and feed off of building strong relationships with their client base. The Customer Success Specialist must have a strong sense of customer service and the ability to quickly and effectively tackle issues in both a preemptive and reactive manner.

Mission The Starter CSM will establish a team focused on nurturing the growth and retention of Klaviyo’s smallest customers. You thrive on data. Supporting a customer base of thousands of emerging ecommerce brands brands, you’ll identify segments that need support and development, and work with the team to drive adoption and success for those customers. We are looking for CSMs who are passionate about providing the best experience to customers

Have you imagined working in an environment driven by a passion and desire to not only outperform, but also outbehave the market? Since 2009, Flywire has been that company, creating solutions that break barriers, and teams that always look at the next disruptive way to move Flywire and its customers into the next phase of global payment solutions. Flywire customers receive unparalleled individualized attention and service. Customer Success roles

-Measure satisfaction of families through regular care ratings checks. -Identify areas for improvement that systematically improve family experience. -Proactively implement systems & processes to improve experience. -Collect care ratings to gather direct feedback from families about their ongoing care. -Use insight from care ratings and other feedback to continually improve quality of care and family on boarding. -Create checklists and SOPs to ensure standardization of care across shares. -Facilitate family circles and neighborhood groups. -Encourage and organize meetups for current familiesIncorporate delightful moments for milestones or holidays. -Coordinate with other teams to drive outreach through community events.

VOGSY is an outcome driven software company. We love Google and maximize the Google Cloud Platform to provide full quote-to-cash (Q2C) capabilities for professional services organizations. Many PSOs embrace G Suite. For those organizations, we are a natural extension into professional services automation. VOGSY is all you need to run your services business from quote-to-cash. But unlike existing products, we put the professional at the center of

Manage a portfolio of assigned accounts, proactively identifying and executing on customer upselling, and cross-sell opportunities. Collaborate with Advisory Analyst team to employ effective strategies for customer retention. Prospect new leads, conduct product demos, and lead contract and pricing negotiations. Contributing to product development and enhancements. Gaining exposure to corporations of all sizes, job functions, and industries. Proving insights to organizations on industry trends and best practices. Analyzing and interpret organizational data. Assisting organizations in demonstrating business value to their Board of Directors and Senior Management.

The Mobile Engagement Consultants is our take on Customer Success Management. As a Mobile Engagement Consultant (MEC) you will be responsible for the overall success of a portfolio of Localytics customers. You will lead all client engagements, coordinating a cross-functional team that spans Sales, Services, Support, and others. To become a trusted advisor, you will need to become an expert on Localytics’ product, use-cases and mobile engagement best practices.