Boston Tech Jobs and Startup Jobs

13

Student Success Manager

Ready4
Greater Boston Area
1 week ago
This role is perfect for a detail-obsessed and creative self-starter. You should relish the opportunity to develop and execute partner-specific marketing initiatives. You’ll know your partnership agreements outside and in, and stay abreast of SimpliSafe’s marketing initiatives to uncover opportunities to enhance performance. This team moves fast and is always hustling so you will need to be able to effortlessly navigate several projects at the same time. You will vigorously measure, analyze and report program results to ensure that both SimpliSafe's and your partners' goals are always exceeded

Manager, Customer Success

Ellevation Education
Greater Boston Area
1 week ago
+43
Mission: In this role you will lead the team responsible for the onboarding and ensuring long term success of our Ellevation partners. You will be responsible for leading a team through the transition to a new organizational structure that requires team members to be versed in all aspects of the Ellevation offering as well as proactive support throughout their journey with Ellevation. This will require iterating on our current onboarding practices and developing new success initiatives aligned with each customer segment. You will be responsible for supporting team members and helping them develop the skills and competencies they need to support our districts on how to use and rollout Ellevation in their district to ensure educators can be most effective in their work with students.

Information Risk Consultant Data Loss Prevention

MassMutual
Greater Boston Area
1 week ago
+39
We’re growing and our clients deserve the best. As part of the Data Protection Program, you will lead the Cybersecurity Data Loss Prevention strategy, requirements definition, proof of concepts for new tools and technologies and work closely with the security engineering teams that own the day to day operations of the DLP and other security tools. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.

Head of Data Modeling and Analysis

Information Systems Audit Consultant

Executive Assistant

Executive Administrator

Actuary - Stable Value Products

Head of Strategic Risk

Load 3 more jobs7 jobs at MassMutual

Customer Success Manager

Ellevation Education
Greater Boston Area
1 week ago
+43
You will be an expert in our product and best practices, consulting with our partners on how best to leverage Ellevation in their districts. This requires a combination of organizational skills, relationship management, a service orientation, and entrepreneurship. Just as important, we are looking for someone who wants to be in a scaling organization, has tremendous communication skills, is motivated, proactive, and a self-starter.

Director, Business Analytics

Skillsoft
Greater Boston Area
1 week ago
+27
Exploit the value of enterprise information and gather insights about how our businesses are performing, and how they can improve - identify opportunities for further growth. Lead monitoring and analysis for various functional performance. Work with functional leads to maintain a portfolio of performance measures that help us monitor and improve performance. Partner with functional and GTM leads to tease out the 'so what' from the data, and help frame the 'what do we do from here' storylines with a focus toward business strategy and results. Identify growth opportunities, evaluate their potential impacts, and assess the level of effort needed to implement each initiative in order to maximize Skillsoft's ROI. Uncover deep insights about learner and customer engagement and collaborate with product, customer success and marketing to increase the engagement points for our users. Analyze retention, and its main drivers – develop strategies to increase retention and upgrades across the various customer and GTM segments. Financial modeling and forecasting – understand drivers of revenue and order intakes, LTV and CAC for learners and clients, and leverage those insights to extend the LTVs and lower the CACs. Drive the development of Skillsoft's analytics tools and practices - emerging analytical approaches, skills and technologies. Manage 2-4 business analysts and be responsible for their development, efforts and outputs.

Customer Service Representative

Agero
Greater Boston Area
1 week ago
+23
The Service Provider Support Associate assists the Service Provider network with all activities related to their relationship with Agero while Researching claim issues and corresponding with service providers to ensure proper resolution of claims. Additionally, they will assist providers with adherence to claims policies and guidelines in accordance with the companies terms and conditions.

Client Services Manager

Agero
Greater Boston Area
1 week ago
+23
Serve as a liaison between clients, outside vendors and internal departments to coordinate efficacious business partnerships. Identify new revenue opportunities with existing clients. Suggest new ideas, opportunities and partnerships. Plans and implements client activities and programs. Attend client and industry events to include trade shows and dealer conferences. Review and analyze program profitability and recommend corrective course of action.

Director of Data

edX
Cambridge
1 week ago
+39
The Director of Data Science is a highly quantitative problem solver responsible for championing the edX data analytics vision and practice. You’ll work with each and every function at edX to develop actionable insights that improve marketing effectiveness, inform product design, enable financial reporting and improve partner and learner outcomes. You will be the key person to shape edX’s data strategy. Lead edX to the right mix of talent, technology and stewardship that allows us to most effectively leverage our data to provide high quality education to everyone, everywhere.

Director of Operations, Client Success

Panorama Education
Greater Boston Area
1 week ago
+40
Our ideal candidate is obsessed with creating an unparalleled client experience and delivering value to customers -- you understand that the foundation of Panorama’s long-term success is our clients and the impact we enable them to achieve. We’re looking for a proven strategic thinker, project manager, and culture builder -- you love creating, communicating, and iterating thoughtful processes to empower and scale high-performing teams. The Director of Operations will report to the VP of Client Success and sit on the Client Success Leadership Team. The CS team is currently 60 people across Account Management, Services, Support, and Teaching & Learning, and we expect continued team growth in the coming years. This role is responsible for building out the Client Success Operations team and initially managing 1-2 direct reports. This role is based in Boston.

Director, Customer Support

Ellevation Education
Greater Boston Area
1 week ago
+43
Mission: In this role, you will lead the department responsible for the teams onboarding and ensuring the long term success of our Ellevation partners. You will be responsible for leading the department through the transition to a new organizational structure that requires team members to be versed in all aspects of the Ellevation offering as well as proactive support throughout their journey with Ellevation. This will require iterating on our current onboarding practices and developing new success initiatives aligned with each customer segment. You will be responsible for providing the overarching vision and thought partnership for teams to ensure that they are set up for success, have access to the structures necessary to develop the skills and competencies they need to support our districts on how to use and rollout Ellevation in their district to ensure educators can be most effective in their work with students.

Part-time Auditor

Examity
Greater Boston Area
1 month ago
Review recorded video sessions of exams. Identify technical issues occurring during video recording. Identify violations of school policy. Ensure proper authentication of student. Document any observed variances. Communicate with account management team any quality concerns. Answer phone, email and chat inquiries. Ask questions to uncover needs. Present students with the best solution. Answer billing questions. Connect students to their proctors and exams. Troubleshoot problems and provide resolution. Document casework accurately. Other duties as assigned by supervisor.

IT Specialist

Examity
Greater Boston Area
1 month ago
The IT Specialist is primarily focused on technical resources that include maintaining the business relationship, monitoring performance, and ensuring product performance in accordance with specifications. As a secondary focus, the IT Specialist will also participate in new client onboarding with our web development team.

Customer Success Associate

NeighborSchools
Greater Boston Area
2 months ago
+10
1.  Work 1:1 with NeighborSchools partners every day as they launch & grow their new home daycares. You’ll become an expert in every aspect of home daycare & small business management, and you’ll be there to support our partners every step along the way. 2.  Help new and expecting parents navigate their child care options and discover affordable, quality home daycares right in their neighborhoods that they otherwise don't even know about!  You'll facilitate tours and check-in afterwards to make sure that everything went well.  You'll be the hero to every mom and dad that is confused and overwhelmed by the child care conundrum!   3. Do the Needful: as an early-stage startup, opportunities and responsibilities can shift quickly. Every week you’ll work with leadership, marketing, and engineering to continually improve our product and service, and will adapt quickly and embrace change as we expand our focus, refine our processes, and grow our team.

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