Boston Tech Jobs and Startup Jobs

19

Customer Support Specialist

EverQuote
Cambridge
2 hours ago
The Customer Support Team is an essential part of our Customer Success organization. As a Customer Support Specialist, you will handle both inbound and outbound calls and emails, building and maintaining strong relationships with our client base, while supporting agents utilizing our EverQuote Pro platform. Your role is to respond to inbound client inquiries for user support, as well as reach out to our customer base to help them optimize their utilization of our services.

IT Specialist

PathAI
Greater Boston Area
14 hours ago
+21
Provide excellent in-person and remote customer service to everyone at PathAI, and track your work in a ticketing system. Help solve intriguing technical puzzles while providing excellent customer service in person and remotely. Manage the queue of technical support requests to ensure a timely response and satisfactory resolution of all requests. Set up and deploy computers and other desktop technology to employees and new hires. Help organize and build processes to make the technology department more efficient and better able to support the organization. Support the employee onboarding and offboarding processes. Assist with technology projects and other tasks, as needed.

Manager, Customer Success Management

Tamr
Greater Boston Area
14 hours ago
+33
We are looking for a Manager of our Customer Success team in the Boston area. Our Customer Success team partners with our clients to deliver transformational business outcomes. Working with some of the largest companies around the world (Global 2000), our CSMs pride themselves on not only building good relationships but also providing strategic advice - connecting clients with best practices and other companies solving similar challenges. Our ideal manager for the Customer Success team is a partner to other groups within Tamr and to our customers, helping both sides define and deliver on new opportunities.

Leadership Development Program

Examity
Newton
1 day ago
+11
Starting once again this year in June 2020, the Leadership Development Program is Examity’s thirteen-month experiential initiative that delivers invaluable on-the-job training to qualified candidates in all facets of the business, including client implementation/data integration, account management, marketing strategy, and business development. Upon program completion, participants will have the opportunity to transition into a specialist role

Sales Operations Manager

Alyce
Greater Boston Area
3 days ago
+26
Sales Operations Manager Hi there! We are Alyce, a Boston-based (near South Station) software startup that helps companies build real, human relationships with prospects, clients, partners, and employees through personalized gifts. We are a fast moving and motivated team with a big collective vision — to bring human back into B2B marketing and sales. We are seeking a full-time Sales Operations Manager to join our dynamic Boston team. Reporting

Information Risk Consultant Data Loss Prevention

MassMutual
Greater Boston Area
6 days ago
+39
We’re growing and our clients deserve the best. As part of the Data Protection Program, you will lead the Cybersecurity Data Loss Prevention strategy, requirements definition, proof of concepts for new tools and technologies and work closely with the security engineering teams that own the day to day operations of the DLP and other security tools. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.

Director - Data, Privacy and AI Governance

Head of Data Modeling and Analysis

Senior IT Systems Auditor

Executive Assistant

Head of Data API Delivery

Actuary - Stable Value Products

Head of Strategic Risk

Technology Risk Lead

Load 5 more jobs9 jobs at MassMutual

Support Analyst

CrunchTime!
Greater Boston Area
6 days ago
+26
We're looking for a highly motivated Support Analyst with experience working with enterprise software systems and General Manager level hospitality experience. The Support Analyst is responsible for responding to requests from Tier 2 (Customer Support) to research, troubleshoot, and identify root cause of technical issues for the CrunchTime Application Suite. An ideal candidate possesses exceptional analytical and problem-solving skills and is able to work independently as well as in collaboration with cross-departmental teams.

Product Specialist - Client Services

CrunchTime!
Greater Boston Area
6 days ago
+26
As part of the Client Services Team, our Product Specialists are responsible for helping our world-class customers in the restaurant and hospitality industries gain value quickly and efficiently with their Crunchtime investment. Product Specialists consult, educate, train and challenge our customers as they adopt Crunchtime into their culture. Product Specialists not only explain how Crunchtime works but also why the Crunchtime process is essential to improve restaurant operations. This job requires you to lead the customer to success, not follow them into old habits. This is a vital role within our organization and the ideal candidate will consistently provide the highest levels of customer service. Deploying value to our customers quickly is critical to our success, so you should be able to effectively multi-task in order to meet tight deadlines. Our customers are located all over the world and candidates must be willing to travel both domestically and internationally.

Network Engineer

DataRobot
Greater Boston Area
1 week ago
DataRobot is looking for Network and Security engineers to help us build out, maintain and improve our highly reliable cloud based and on-premise infrastructures. You will work with other team members to build and maintain highly available, high performance, and scalable systems. You will participate in building, maintenance and support our networks to support our global users and employees. You will participate in systems and network security testing. You will be part of our Core Infrastructure team, and will work closely with our Release Engineering, Test Automation and Development teams on automation of infrastructure processes. You will participate in creating and improving our security policies and procedures that will ensure the protection of customer and corporate data. You are expected to assist other team members on system and infrastructure related issues when necessary. You will participate in on-call rotation.

Healthcare General Manager

Manufacturing General Manager

Transportation General Manager

Life Sciences General Manager

Executive Assistant

Director of Corporate IT

Load 3 more jobs7 jobs at DataRobot

Insurance Agent Training Program

Simply Business
Greater Boston Area
1 week ago
+34
As a Customer Solutions Trainee/Lead Qualifier, you will be making outbound calls to prospective leads who have already filled out a quote request online, as well as taking part in self led trainings to support you in becoming a licensed agent.

Administrative Assistant

PathAI
Greater Boston Area
1 week ago
+21
Manage calendars and prioritize meetings and calls for leadership team. Manage travel itineraries. Assist with scheduling office meetings and events (board meetings, all-team meetings etc.). Assist in executive team expense reporting. Assist in preparing internal and external corporate documents. Support operations team with additional duties as assigned. Support recruiting processes and scheduling, providing lunch, and ensuring a smooth candidate experience. Cover front desk duties as needed. Perform general administrative tasks including mailings, emailing, scanning, filing, printing, preparing and sharing presentation materials. Serve as main point of contact for employees including meeting room logistics. Assist in keeping shared spaces neat.

Engineering Tech Lead

Tamr
Greater Boston Area
1 week ago
+33
We are seeking an outstanding engineering tech lead interested in building products that solve customer problems, ranging from back-end data processing and machine learning, to front end presentation and dashboarding. This is an opportunity to build enterprise software that solves the most time-consuming, manually intensive problem in data science: enriching, curating, and preparing data. Working with very strong colleagues, you will lead a team and help design and implement creative solutions to problems in microservice applications, data pipelining, distributed computing, large-scale computing, interactive-response-time processing, and system architecture.

Customer Success Manager

CrunchTime!
Greater Boston Area
1 week ago
+26
We're looking for a Customer Success Manager to join the growing Client Services team. The successful candidate will exhibit a high level of self-motivation and independence while working in a team environment. This candidate will be expected to interact with all functional areas of the organization and clients through the pre and post-implementation phases. This role will be responsible for building and maintaining relationships with our clients and ensure they are successfully and consistently using the application to its fullest extent. 

System Management Specialist

InterSystems
Cambridge
3 weeks ago
+31
InterSystems seeks a Systems Management Specialist with a background in large Windows and/or Unix environments and experience of OS Scripting. Providing support for our TrakCare (healthcare information system) deployments, the Systems Management Specialist is responsible for the overall delivery of the System Architecture Plan and the implementation, configuration and management of resources. 

Customer Success Manager

EverQuote
Cambridge
3 weeks ago
We are excited to be seeking a Customer Success Manager to join our team! You will be an integral part of our Customer Success team and will be tasked with thinking critically and creatively about how to best support our clients to drive their business success with our support.

Associate Director, Data Science (with Consumer Ma…

Humana Studio_h
Greater Boston Area
3 weeks ago
+47
The Associate Director, Data Science develops, maintains, and collects structured and unstructured data sets for analysis and reporting. Creates reports, projections, models, and presentations to support business strategy and tactics. Decisions are typically related to identifying and resolving complex technical and operational problems within department(s), and could lead multiple managers or highly specialized professional associates.

Cisco Wireless Senior Network Engineer (remote virtual work at home eligible)

Manager, Telecomm/Voice Engineering-Avaya(remote virtual home office eligible)

Lead Enterprise Architect

Director, Contact Center Infrastructure Operations

Senior Storage Engineer (home office / remote / work from home) eligible

Senior Cloud IAM Engineer

Actuary, Market Support - Employer Group Market Risk Management

Senior Systems Engineer - ServiceNow

Lead Cloud Cyber Security Operations Engineer (virtual remote home office eligible)

Lead Enterprise Architect - Public Cloud ( virtual home office remote eligible)

Load 7 more jobs11 jobs at Humana Studio_h

Response Center Analyst - Tier I

Interactions
Greater Boston Area
1 month ago
+23
The Response Center Analyst - Tier I is a member of the Interactions Response Center Team, and is responsible for comprehensive Incident Management, as well as initial diagnosis and basic issue remediation. The Response Center Analyst - Tier I works in concert with the Interactions Response Center Tier 2 team, as well as other Interactions technical teams, to provide a seamless support experience for Interactions’ Clients.

Client Services Manager

Client Services Manager

Sr. Risk and Compliance Analyst

Abacus Insights
Greater Boston Area
2 months ago
+26
As Abacus is preparing for its next phase of growth and continues to expand our customer base, we have recognized the need for a Senior Risk and Compliance Analyst. This role will play a critical part in helping to build and ship secure products with velocity, while protecting the critical customer production and corporate infrastructure.

Sr. Cloud Security Engineer

Abacus Insights
Greater Boston Area
4 months ago
+26
Build, monitor and proactively manage the security of our AWS environment. Evaluate, architect, implement, and support security-focused tools and services. Independently design, develop, deploy and maintain security management technologies in all phases of an agile service development and deployment life cycle. Designs, integrates, and tests a suite of tools for security management of multi-tenant private and public cloud application services. Recommends configuration changes to improve the performance, usability, and value of cyber analysis tools. Develop prototype resource definitions in AWS and Azure using infrastructure as code processes and tools. Advise and consult with service teams on risk assessment, threat modeling, and vulnerability remediation. Integrate knowledge of Cloud Security fundamentals, including cryptography and the shared responsibility model into our services.

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