Boston Tech Jobs and Startup Jobs

Define use cases and features for connectors that collect and connect healthcare data from disparate sources to reduce the cost, effort and time Abacus customers expend on exchanging healthcare information. Define and maintain API definitions, establish data exchange norms leveraging industry standards such as EDI, FHIR and others. Build and maintain partnerships with service providers that deliver data and integrate with Abacus platform to enable the vision of Connector Marketplace. Work with Engineering to manage, groom, and prioritize the product feature backlog. Create user stories and acceptance criteria for scrum team development. Work with Client Management for Product support during client engagements. Participate in the scrum team.

define product standards and approaches to key MDM concepts such asGolden Record, survivorship, data stewardship. maintain partnerships with vendor organizations contributing MDM capabilities to the Abacus platform. work with Client Services to establish implementation and operational playbooks for the MDM product and evangelize them with our customers. manage the roadmap for MDM capabilities and mature it as new data sources are brought into the Abacus platform. align the MDM roadmap with the platform’s analytical and distribution use cases. work with Engineering scrum teams to manage and groom the product backlog .

Toast is seeking a Senior Technical Support Manager to join the Support organization. Working with the Director of Technical Escalation Management, this role will assist in developing and executing objectives regarding meeting key service levels, employee and team leadership development, and operational efficiencies. As an integral member of the Support leadership team, this role is responsible for the strategic direction and direct oversight of team managers of Tier 2 technical support operations. This role is responsible for alignment and optimization of the escalation processes with our internal, and partner, Tier 1 support team.

Manage a portfolio of small to mid-sized clients ensuring customer retention and high satisfaction with SumTotal Systems. This is done by managing customer interaction across the business to ensure adoption of products, positive NPS (net promoter scores), focus on project and on-going support issues, reference-ability, strategic and quarterly business planning, and working with the Account Managers to ensure high dollar over dollar renewal rates.

We’re growing and our clients deserve the best. As part of the Data Protection Program, you will lead the Cybersecurity Data Loss Prevention strategy, requirements definition, proof of concepts for new tools and technologies and work closely with the security engineering teams that own the day to day operations of the DLP and other security tools. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.

The role of Sr Manager - IT Architecture & Integration is to lead and manage teams tasked with definition and delivery of the IT platform and integration architectures. Integrations include design, build, test and deployment of integration technologies required for the operation, maintenance, and interface of systems, primarily Mulesoft. Architecture includes platform and technology direction and design to meet day-to-day business needs as well as support for additional modules, countries and regulatory requirements with Salesforce, Oracle Cloud ERP as well as additional 3rd party and custom built platforms. You will work closely with the Software Engineering and IT Platform teams in delivering end-to-end solutions that align to business expectations. The role also involves collaboration with the Enterprise Architecture team in setting technology direction as well as the IT Services and Support teams for deployment and change management.

Cogito instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. As we continue to build business, we’re hiring Client Directors into both our Strategic Accounts and Enterprise Sales teams. This Client Director role is responsible for growing our top line by selling software to the largest companies within Telecommunications. Successful candidates will have experience selling multi-million dollar enterprise business applications to both new and existing customers and will be responsible for extending Cogito’s position in assigned accounts, providing strategic vision, tactical execution and leadership necessary to drive business growth, increase adoption and market share.

The Customer Engagement Specialist is an entry role into the world of the customer. This role is focused on the customer and setting them up for success. You will be working closely with the Customer Success team to drive customer retention, adoption, expansion and customer satisfaction. You will be proactively engaging customers to help guide them through the full PI experience; driving product adoption and providing value-added information. This includes partnering with the Customer Success Managers to host customer kickoff calls, monitor feature adoption, aid with online training sessions and preparation, and ensure a frictionless renewal and upsell process for customers.

Reporting to the Global Director of IT, the Help desk Manager will lead a team of 4 and be responsible for help desk and desktop support within the organization’s workstation computing environment. Primary responsibilities include installing, diagnosing, maintaining, and upgrading all desktop hardware & software, and addressing issues/tasks associated with end user issues as well as the on-boarding and off-boarding of employees.

The Technical Support Engineer role is a combination of customer service and technical ability. This role is a customer facing role, by phone and email with a strong importance on communication. This role is dedicated to addressing customer product issues and change requests, limiting the customer involvement when possible, with the goal of an enjoyable experience. The candidate for this role is to drive customer satisfaction with a combination of product knowledge and customer engagement.

As a Product Owner in our Products team you will define, prioritize, and evaluate the work generated by an Engineering Scrum team to optimize the business value delivered by the team. You will work with subject matter experts at our customers and within Vestmark to develop the user stories for product enhancements and oversee product enhancements throughout the development life-cycle. 

As our Events Associate, you’ll partner with our Events Manager to plan and execute numerous events ranging from our three day annual conference, monthly events (workshops, social events and VIP dinners), sponsored events to webinars and podcasts. Our events are corporate branding initiatives meant to ignite passion for our industry and company brand, not strictly social events.

The Client Operations Manager at Wellframe supports our health plan, provider and partner clients to achieve success during the implementation and throughout the client life cycle. The Client Operations Manager will be the primary point of contact for his or her assigned clients, working within a multidisciplinary, team-based client delivery model. Reporting to the Director of Client Strategy & Operations within the Client Delivery team, the Client Operations Manager will own the program implementation, ongoing day-to-day operations, account management strategy and corresponding relationships for 3-6 client accounts.

Drive account growth by developing an understanding of SessionM’s products and services, identifying client opportunities and strategically introducing SessionM’s capabilities to new clients on an on-going basis. Collaborate with SessionM product, marketing, data and sales support teams to execute sales strategies and tactics designed to land new client labels. Work across internal departments to ensure that client expectations and requirements are clearly understood and deliverables are met. Work with Sales Engineering and Product Management to execute a seamless launch. Provide weekly feedback on sales activities and progress against targets.

• Develop and manage complex controls frameworks. Knowledge of, or experience working with Cloud technologies/environments, including evaluating and implementing controls on Software as a Service (SaaS) services and Cloud infrastructure. • Develop and execute methods to identify internal and external risks to data and to enhance objective, data driven risk modelsAssist and/or build controls to mitigate risk, re-engineer or assist in re-engineering new processes where required (e.g. on-boarding, off-boarding, vulnerability management, etc.) across all critical business systems. • Manage the third-party vendor on-boarding and annual review process by evaluating the security of current and prospective partners. • Responsible for the execution and management of security compliance certification programs across the company that our customers depend onBuild automation into the design of control to eliminate the human elements. • Build the team through personal growth and recruitment.

Synchronizing our marketing and sales goals. Developing geographic and industry market entry. Refining our product pipeline and go to market execution. Improving performance of our global network of distributors. Organizational design for new functions and business units.

Manage orders from start to finish, respond to inquiries, maintain a 94% "insanely helpful" quality score, and problem-solve with customers & catering partners throughout the lifecycle of an order. ezCater's customers expect a consistent level of high-quality customer service, which you are passionate about providing. 

You will act as the backlog representative and one of the leaders for one or more small Agile development teams. You will facilitate breaking down product requirements into epics, stories, and tasks. Provide transparency on results as well as planning through data-driven metrics and accurate bi-weekly reporting. Collaborate with other Product Owners and groups to identify dependencies, plan initiatives, and deliver on larger product goals. You will also work closely with Product Managers and Technology Leads to understand the business objects and tangible results of the work. Monitor individual objectives and key results that align with team, domain, and vertical. Balance resources, time, and scope to deliver on very high-quality standards.

We are seeking an extremely talented data science practitioner to help our team of world-class data scientists, designers, engineers, and executives bring this next phase of automated machine learning to companies around the globe. With DataRobot MLOps, we are launching a new offering enabling organizations to realize value quickly from any and all of their machine learning models--wherever they were built and wherever they are deployed. We need your help to refine our product-market fit, spread understanding of MLOps, and--most importantly--ensure our customers become wildly successful.

In this role you will spend a majority supporting and being a central point of contact in the SRC with a line of business through phone based, direct contact support, as well as through ticketing systems.  You will be supporting the products and customers directly. You will also spend a portion of each day working with other team members on a variety of tasks from monitoring, incident management, completing capacity and deployment based service planning, defining monthly and weekly activities like patch & vulnerability management, and playing a pivotal role in our major incident response team should an incident impact the availability or reliability of one of the Enterprise products..  Because of this breadth, the Site Reliability engineer maintains a unique position to see the entire division and interact across all teams.