Boston Tech Jobs and Startup Jobs

31

Application Support Engineer

MineralTree
Cambridge
2 days ago
+23
As an Application Support Engineer at MineralTree you will have the opportunity to provide technical guidance internally in this newly created role due to growth. In this dynamic position you will have the opportunity to wear many hats. Attention to technical detail is as important as being personable with your internal customers. On any given day job responsibilities can range from internal high level technical support activities, ad-hoc operations support, data analysis, process and procedure documentation and project coordination.

Tier 1 Support Engineer, Boston

Privitar
Greater Boston Area
3 days ago
+22
The Tier 1 Technical Support Representative is the key, front-line support position, and the “eyes & ears” for the company, responsible for managing the relationship with our most valuable asset, our customers. The Technical Support Representative assists customers in resolving open issues; they help customers to achieve success through best-practice guidance and they help customers to achieve a high level of satisfaction with Privitar solutions and our customer support services. The position combines overseeing the rapid response to customer inquiries, handling enhancement requests, and analyzing common issues.

Operations Support Engineer

DraftKings
Greater Boston Area
3 days ago
+32
DraftKings is growing quickly and we’re looking for an Operations Support Engineer to help our growing engineering team in the operational support of existing and new software systems. This position represents a ground floor opportunity to become an integral part of our technology team. You will be responsible for the day to day support for all the technologies and processes for your team, enabling the successful operation of the business. This position will play an integral role in improving, expanding, and maintaining our software and infrastructure. The OSE works closely with other departments, particularly in engineering and customer experience, to address issues in production and operational development requests. You will also be the subject matter expert for monitoring your team’s services, ensuring continuous stability, high quality and the timely provision of the team’s deliverables. This is a high impact role, responsible for ensuring best-in-class operational support for our software.

Senior Business Data Analyst

Senior Business Data Analyst, Reinvestments

Desktop Support Technician

Senior Analyst, Content Marketing

Senior Analyst, Content Marketing

Load 2 more jobs6 jobs at DraftKings

Senior Technical Support Manager

Toast
Greater Boston Area
3 days ago
+50
Toast is seeking a Senior Technical Support Manager to join the Support organization. Working with the Director of Technical Escalation Management, this role will assist in developing and executing objectives regarding meeting key service levels, employee and team leadership development, and operational efficiencies. As an integral member of the Support leadership team, this role is responsible for the strategic direction and direct oversight of team managers of Tier 2 technical support operations. This role is responsible for alignment and optimization of the escalation processes with our internal, and partner, Tier 1 support team.

Sr. Business Analyst

Data Insights Analyst, GTM Strategy & Operations

IT Help Desk Analyst

Senior Oracle Business Analyst - Order-to-Cash

Indigo
Greater Boston Area
4 days ago
+21
The Senior Oracle Business Analyst will be responsible for gathering and documenting business requirements, leading fit-gap analysis, as-is and to-be business process designs, testing, and end user training. In this role, you will drive meetings with business stakeholders to understand functional requirements, prepare design specification documents / process flows, and work with delivery teams & project managers to manage communication with the stakeholders. The Senior Oracle Business Analyst will be a trusted advisor for the Order to Cash Business Organization. It is expected that you will recommend best practices in leveraging Oracle Cloud ERP technology to meet day-to-day operational business needs, as well as scaling and automating for volume / growth.

Carbon Business Intelligence Analyst

Business Intelligence Analyst

Business Intelligence Consultant

Cogito
Greater Boston Area
4 days ago
+31
The Business Intelligence Consultant is responsible for supporting relationships with our large enterprise clients and delivering influential insights as part of a broader account strategy. We are looking for individuals who are passionate about driving customer value through data and have significant experience weaving a compelling story with data.

Senior Business Intelligence Consultant

Senior Business Intelligence Analyst

CarGurus
Cambridge
4 days ago
+41
CarGurus is seeking a Senior Business Intelligence Analyst to join the FP&A team in support of the Sales and Marketing organization. The Business Intelligence function under FP&A is responsible for the analytical rigor behind reporting, forecasting, and financial modeling. The ideal candidate should be a logical thinker who excels at complex problem-solving and is able to synthesize information from disparate data sources for a wide range of audiences. Primary day-to-day responsibilities will require digging into the data and executing analyses that support decisions that are immediately impactful. This role requires a balanced focus on growth, innovation, operations and process improvement with a unique focus on data analytics. Success in this role requires an analytical mindset, curiosity, an interest in solving data problems, and the ability to translate data insights into proposed clear, logical and motivating actions.

Business Analyst

MedTouch
Somerville
4 days ago
+35
As a Business Analyst at MedTouch, you will collaborate with the technical, delivery, and project management teams to deliver high-quality results and support for our healthcare clients. This role helps to define key functional requirements for clients’ Drupal websites and is the glue in complex, multi-stakeholder projects. This opportunity is destined for a technical guru who thrives on variety and can fearlessly bridge the gap between business and web development. This job requires puzzle-solving, creativity and a constant desire to learn.

Support Engineer

Acquia
Greater Boston Area
4 days ago
+20
We need smart, focused and determined individuals who have a proven ability to listen, read between the lines, and diagnose and solve problems efficiently. You get to advise Acquia customers on how to get the most from Acquia products and guide them through issues from site launches to "there's a module for that" scenarios. You’ll be part of a close-knit, tenured team of professionals helping customers all over the globe overcome obstacles and resolve issues related to their websites. It’ll be important to develop and maintain excellent customer relationships, work with Acquia’s team of top Drupalists to consult or resolve issues, and contribute to making Acquia and Drupal even more awesome. Maybe even inspire a little crazy!

Head of Business Intelligence and Automation at Cl…

CloudLock
Waltham
1 week ago
This is a strategic leadership hire that will set the stage for all Security Business key performance indicators in our fast-growing SaaS business. How we operate, measure, and drive for continuous improvement on operating our business both within the Cloud Security BU and beyond. He/she will build our Business Intelligence and Automation systems and practices, with broader vision for expansion in a repeatable format for scale within Cisco.

Business Analyst

The Predictive Index
Greater Boston Area
1 week ago
+21
Generate dashboards and cards within Domo that track metrics across all levels of the organization. Partner with functional leaders to understand their business needs and the data sets required to support them. Integrate with their teams to establish strong professional relationships. Utilize Domo to create data sets that aggregate data from different sources with the goal of creating a full picture of the health and engagement of our client base. Examine existing processes and make recommendations to better enhance PI’s data structure, hygiene, and health across multiple systems. Create a unified and integrated view of our organization’s data that is aligned with our objectives and goals. Define and evolve cohort classification and assess how well lead generation, sales, product releases, onboarding programs, and other initiatives are impacting cohorts over time.

Director of Engineering - Data/BI

Hopper
Greater Boston Area
1 week ago
+35
We’re looking for a data-savvy individual to join our Engineering team to design and build a data environment that is robust, high-quality, and blazingly performant. You’ll work with a highly skilled and motivated team. Your efforts and expertise will have a direct impact on framing and solving some of the most challenging problems in mobile commerce at a scale and complexity that few organizations can match. You care deeply about formalism & correctness; you have strong software and data modeling skills. Data is at the core of what we do at Hopper, both in providing data-driven travel advice to our users, and in analyzing our user behavior to improve the product experience and enable us to best manage our business.

Technical Operations Supervisor

Bullhorn
Greater Boston Area
1 week ago
+52
As Bullhorn’s Technical Operations Supervisor (Internally known as Tier III Support Engineering Supervisor), you will be responsible for a team that serves as the highest point of escalation for our clients in resolving the most complex technical and application-related inquiries. You will function as the leader of a crossroads group between various internal teams (engineering, development, support, professional services, sales engineering), ensuring that issues are solved efficiently and to the satisfaction of our customers. You will also be responsible for public communication around product maintenance, and application-impacting events.

Business Analyst

Interactions
Greater Boston Area
1 week ago
+23
Provide oversight to the business case creation process to ensure work flows smoothly and bottlenecks are minimized. Research value streams that can be added to business cases that showcase the value of the technology to prospects and existing customers. Consult with internal Sales Directors and Solutions Consultants to create business case models that demonstrate compelling financial and strategic benefits for prospects and existing clients. Present business cases to internal stakeholders. Provide consultative services to sales organization as it relates to the value delivered to customers. Research value streams that can be added to business cases that showcase the value of the technology to prospects and existing customers.

DCIO - Business Support Analyst

MassMutual
Greater Boston Area
1 week ago
+13
In this multi-faceted role, the Senior Business Assistant will take initiative and operate in an autonomous proactive way; utilizing a strong, proactive, multi-tasking approach to anticipate and fulfill both executive and business support needs. The assistant will be an active and critical member on the team, involved in coordinating, planning, reporting and communicating as well as helping with all client facing activities.

Digital Business Analyst

Business Analytics Consultant

Business Intelligence Developer

Business Operations Analyst

Fuze
Greater Boston Area
1 week ago
+29
The Business Operations Analyst will be a key member of our growing operations team at Fuze. You will be responsible for a large variety of tasks to include; optimizing our internal processes for delivering customer invoices and responding to customer billing requests. You will be accountable for improving our ability to deliver accurate invoicing and collect our receivables. This role will provide an opportunity to participate in special cross-functional projects that will allow for significant professional growth.

Business Analyst

Punchbowl
Greater Boston Area
1 week ago
+17
Analyze data to provide metrics and performance reports for weekly, quarterly, and annual goals. Assist with month-end closing procedures, including preparing journal entries and account reconciliation. Enforce operating procedures for all vital finance and accounting functions. Manage customer invoicing, Accounts Receivable, and collections. Act as the central point person for internal reporting around key business metrics and financials.

Technical Support Engineer Boston

WhiteSource
Greater Boston Area
1 week ago
+26
Our WhiteSource Customer Support team located in Boston is expanding. We are looking for a talented Technical Support Engineer passionate about tackling the 21st century challenges surrounding security and compliance associated with the use of open source software. The ideal candidate is innately curious and has high aptitude for quickly learning the leading-edge technologies used in today’s SDLC practices. In addition to knowing WhiteSource’s offerings inside out, our Technical Support Engineers are excellent communicators, relentless about getting things done, out-of-the-box thinkers and masters of prioritization.

Senior Enterprise Support Specialist

Grubhub
Greater Boston Area
1 week ago
+29
As a Senior Enterprise Support Specialist you will support the LevelUp platform for end users, merchants, partners, and internal teams. This role will provide the opportunity to own and master specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team. Senior agents provide first line support, acting as experts and mentors within the team. Senior Enterprise Support Specialists provide escalated support, acting as experts at large.

Enterprise Support Specialist - Night Shift

Application Support Engineer

Vestmark, Inc.
Greater Boston Area
1 week ago
+40
As a Morning Ops Customer Engineer on our Production Support Level 2 team, you will be responsible for developing an in-depth technical understanding of the VestmarkOne platform, with a focus on our nightly processing cycle. Your goal will be to use that knowledge to respond to overnight issues with urgency to prevent SLA violations and ensure smooth processing flow for our clients. This position requires strong troubleshooting, technical, organizational, and communication skills. The Customer Engineer will work both independently and in collaboration with peers and others, to analyze, research, and resolve issues in an efficient manner. In addition to issue recovery, essential aspects of this role involve root cause identification, documentation of issue recovery procedures, and cross training others to help improve issue prevention. You will utilize several tools (database, client configs, logs, etc) to collect a picture of the problem and identify the solution.

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