Boston Tech Jobs and Startup Jobs

5

Level 1 Technical Support Engineer, Boston

Privitar
Greater Boston Area
1 week ago
+22
The Tier 1 Technical Support Representative is the key, front-line support position, and the “eyes & ears” for the company, responsible for managing the relationship with our most valuable asset, our customers. The Technical Support Representative assists customers in resolving open issues; they help customers to achieve success through best-practice guidance and they help customers to achieve a high level of satisfaction with Privitar solutions and our customer support services. The position combines overseeing the rapid response to customer inquiries, handling enhancement requests, and analyzing common issues.

Data Science Lead

Dynatrace
Waltham
1 week ago
+28
The Data Science Lead is responsible for creating and maintaining pricing models, decision support tools, predictive models, and for pricing data and analysis. The right candidate for this high-impact role combines business know-how with a strong data science background to deliver products that fit and continuously drive better business results. If you are a highly motivated creative and technical problem solver with a desire to have an impact on top line revenue and pricing team growth, this is the opportunity for you.

Data Science Manager

Dynatrace
Waltham
1 week ago
+28
The Data Science Manager is responsible for creating and maintaining pricing models, decision support tools, predictive models, and for pricing data and analysis. The right candidate for this high-impact role combines business know-how with a strong data science background to deliver products that fit and continuously drive better business results. If you are a highly motivated creative and technical problem solver with a desire to have an impact on top line revenue and pricing team growth, this is the opportunity for you.

Director, Business Analytics

Skillsoft
Greater Boston Area
1 week ago
+27
Exploit the value of enterprise information and gather insights about how our businesses are performing, and how they can improve - identify opportunities for further growth. Lead monitoring and analysis for various functional performance. Work with functional leads to maintain a portfolio of performance measures that help us monitor and improve performance. Partner with functional and GTM leads to tease out the 'so what' from the data, and help frame the 'what do we do from here' storylines with a focus toward business strategy and results. Identify growth opportunities, evaluate their potential impacts, and assess the level of effort needed to implement each initiative in order to maximize Skillsoft's ROI. Uncover deep insights about learner and customer engagement and collaborate with product, customer success and marketing to increase the engagement points for our users. Analyze retention, and its main drivers – develop strategies to increase retention and upgrades across the various customer and GTM segments. Financial modeling and forecasting – understand drivers of revenue and order intakes, LTV and CAC for learners and clients, and leverage those insights to extend the LTVs and lower the CACs. Drive the development of Skillsoft's analytics tools and practices - emerging analytical approaches, skills and technologies. Manage 2-4 business analysts and be responsible for their development, efforts and outputs.

Level 2 Technical Support Engineer, Boston

Privitar
Greater Boston Area
1 week ago
+22
Privitar is looking for a Tier 2 Technical Support Representative to provide the second-line of support to our customers. You will collaborate closely with our worldwide team of skilled support specialists and developers to rapidly resolve product issues and quickly address customer requests. Successful candidates must possess excellent communication, analytical and problem-solving skills along with a strong technical acumen to deliver the highest level of problem resolution and service excellence.

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